Technical Support Management

Sonu Kumar

#****/**, ***,********** . **** IT Park.

Mail-I.D :-***********@*****.***

Mobile: +91-988*******

OBJECTIVE

To work with zeal in multi tasking environment which will provide me more positivity towards my carrier enhancement.

COMPUTER PROFICIENCY

MS – office, Excel, Macros Developing.

SKILLS SET

Ability to extract, understand and disseminate information from a variety of resources.

Easily adaptable to work in a highly competitive environment and believe to work as a team

member to achieve the organizational and individual goals.

Ability to work under pressure with proper time management.

Proficiency in MIS &Operations Base Management System.

EXPERIENCE

Organization

Designation

From

To

Total Exp.

Tech Mahindra Pvt. Ltd. (IT Park Chandigarh) rejoin

Sr. Associate Technical Support

Jan-14

Jan-18

4 years

Tech Mahindra Pvt. Ltd. (IT Park Chandigarh)

MIS Executive

Aug-10

Jan-13

2.5 years

IBM Daksh Pvt. Ltd.(IT Park Chandigarh)

Associate

Aug-09

May-10

9 Months

EDUCATION QULIFICATION

Courses

Specialization

From

To

• MBA from Sikkim Manipal University.

Operation & Marketing

2010

2012

• Graduation from Punjab University, Chandigarh.

Arts

2006

2009

• +12 from CBSE.

Economics

2004

2006

• 10 from CBSE.

Math

---

2004

ACHIEVEMENTS

Awarded by the appreciation letter from the IDU Head(Mr.AmitBakshi) for

Macro developing which was created for the process Improvements. By this macro

I linked all the process related links on a single window.

Awarded by the PAT on the Back twice & Star Performer Award thrice from the

President -Corporate Affairs (Mrs.AnupmaTyagi) to improve the daily reports accuracy,

which flash to the client on the daily basic.

Provide Excel and outlook training to new joiners. Get appreciation certificate from center

Head for the same.

JOB RESPONSIBILITIES: -

Handling International Client Of AT&T in Tech Mahindra, Handling the MIS of Scrubbing

AOTS Tickets of AT&T Managed Service Outage at Customer End, also collate all Associate

Productivity, and Creating Dashboards to highlight the same to the managers.

Handling Payroll,AttendanceRoster &Productivity tracker and maintaining MIS for the

Clarification of the managing level.

Responsible to create and modify the reports as per the new business requirement.

Responsible to help Team member in case they have any issue related to MS Excel and

or macro related issue.

Prioritize the complaints/requests of customers by sorting them according to their severity

and nature, and allocating them within the set SLA after proper close looping with the

customer.

Generating and analyzing reports of complaint received & send it to concern departments.

Join the weekly call conference with the client to explain the dashboards and SLAs.

HOBBIES

Listening to music.

Grab knowledge about the latest Mobiles.

PERSONAL INFORMATION

Father’s Name :- Mr.K P Sharma

Mother’s Name : - Mrs. Pushpa

Date of Birth : - 05-Oct-1988

Marital Status : - Married

Languages known : - English, Hindi and Punjabi.

Correspondence Address : - H.No 2238/11, Manimajra town

Street No. 9, Chandigarh. 160101

Nationality : -Indian

Date:

Place: (SONU KUMAR)

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