CHRESE PAZ 601-***-****

**** ********* *****, *******, ** 39272 ac5h6q@r.postjobfree.com

Professional Summary

High-earning Sales Representative with a demonstrated history of achievement in all positions. Known for consistently surpassing quotas and maintaining top sales records.

Customer-oriented professional with over ten years’ experience negotiating and drafting contracts. Skilled in client needs analysis and consultative selling techniques.

Skills

Active Listening

Speaking

Judgment and Decision Making

Complex Problem Solving

Time Management

Administration and Management

Negotiation

Sales and Marketing

Customer and Personal Service

Operation and Control

Job Description

Check In Rep I 06/2015-11/10/2017 Comcast

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Data Entry

Accounts Payable

Maintain customer records, using automated systems.

Secure and renew orders and arrange delivery.

Prepare sales contracts for orders obtained, and submit orders for processing.

Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.

Customer Retention 06/2011-7/2015 Comcast

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Order tests that could determine the causes of product malfunctions.

Answer customers' questions about products, prices, availability, or credit terms.

Maintain customer records, using automated systems.

Secure and renew orders and arrange delivery.

Prepare sales contracts for orders obtained, and submit orders for processing.

Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.

Sales 06/1999-4/2011 Capitol Cable Vision

Answer customers' questions about products, prices, availability, or credit terms.

Quote prices, credit terms, or other bid specifications.

Plan and modify product configurations to meet customer needs.

Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.

Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

Maintain customer records, using automated systems.

Customer Service 09/1997-05/1999 Capitol Cable Vision-Jackson, MS

Confer with customers by telephone or in person to provide information about products or services.

Take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Order tests that could determine the causes of product malfunctions.

Answer customers' questions about products, prices, availability, or credit terms.

Education

Jackson State University- Jackson, MS May, 1991 Bachelor of Arts, Psychology

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