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Customer Service Management

Location:
Lagos, LA, Nigeria
Posted:
May 18, 2018

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Resume:

SANNI - GIWA BUSURAT ADENIKE, ANIMN (Chartered)

42B, Oworo Road, Oworoshoki – Ifako, Kosofe. ● 080********, 080******** ● ac5h68@r.postjobfree.com

Innovative, Confident, Enterprising and Self Motivated

CAREER PROFILE

Admin/Account Supervisor with over 7 years of well-developed analytical skills and client relationship management that ensures optimal return on organization resources, timely delivery of customized client services, high-performance, products and services in the logistic, retail and hospitality Industry.

CORE COMPETENCIES

● Reporting; Fiscal & Documentation ● Inventory & Cash Management

● Team Leadership, Mentoring & Motivation ● Client Relationship Management

● Accounting & Expense Control ● Tax & Payroll Administration

● Financial Analysis & Budgeting ● Cash Flow Projections & Numeracy

● Talent Management & Organizational Skills ● Market & Trend Forecasting

● Communication & Analytical Skill ● Revenue & Profit Growth

● Executive Negotiations & Presentations ● Bank Reconciliation & Database Management

PROFESSIONAL EXPERIENCE

Ikoyi Club 1938

6 Club Road, Ikoyi - Lagos

Account Supervisor January 2014 – March 2018

Preparing day-to-day financial activities; fiscal reporting, documentation, including; monitoring, evaluation, production of monthly reports and cash flow projections.

Expense control, reporting, inventory management, payroll administration.

Analysis of receipts and ledger book and reconciliation of all accounts.

Analysis of takings into the receiving account, posting into the software daily and analyzing miscellaneous receipts into various sections account.

Supervising customer service and Admin officers on their daily, weekly and monthly reports.

Tracking membership records and client relationship management.

Office Management and Prioritized memberships' requests, ensuring that all last minute requirements were met.

Increased client satisfaction rate from 78% to 95% by responding quickly to client needs and developing relationships with the client.

Generated revenue by reducing fraud and servicing Memberships’ through analysis of their accounts, recommending changes, setting arrangements, collecting and negotiating payments.

Prepare employees’ compensation by the end of each month using payroll software.

Distribute payment statement statements and gather signed receipts (digital and paper)

Report on payroll expenses; ensure wages and tax withholdings comply with regulation.

Enter new employees’ data (e.g. bank accounts and tax identification numbers into internal databases.

Account / Tax Officer September, 2012 – January 2014

Rediction of statutory reports i.e computation of tax i.e. (VAT, WHT and consumption tax) and through this have saved the company N 100,000.00 Naira Monthly

Raising authorization for the cheque, treating returnable cheque, posting approved cheque into appropriate receiving accounts.

Bank lodgement and reconciliation of bank Statements and all accounts.

Achievement: Through the computation of tax have saved the company N 100,000.00 monthly

Award: Best Employee of the year 2015.

SANNI - GIWA BUSURAT ADENIKE, ANIMN (Chartered) ● ac5h68@r.postjobfree.com ● 080********

Muhaliza Nigeria Limited. 04 April 2011 – 31 August 2012

170, Ijesha Road, Surulere, Lagos

Field Supervisor/ Customer Service

In charge of the proper dispensation of duties, documentation of files and oversaw others staff.

Carefully listening to the customer and providing clear communication throughout the process and exceptional customer service delivery.

Planning, forecasting, pricing and from initial customer consultation through negotiation to final sales closing and top-quality goods delivery.

Drove 11% increase in customer retention by improving CRM and customer outreach.

Created customer care program that drove record sales and reducing operating costs 19% and increasing customer satisfaction 22%.

Transitioned customers from in-store to self-service and restored customer confidence.

Held weekly conference calls and quarterly on-site meetings with customers, identifying and addressing issues and concerns

Prioritized customers' requests, ensuring that all last minute requirements were met

Oba Abbas Aleshinloye Grammar School (NYSC) 09 March 2010 – 08 March 2011

Eleyele - Ibadan, Oyo State

Teacher

Teaching Business Studies and Mathematics Subject.

The achievement has added value to the school through my qualitative teaching and over 70% of the student had credit pass in Mathematics and Business Studies in their final exam Junior Secondary Certificate Examination. (J.S.C.E)

Ivory Gold Limited. 04 May 2009 – 26 February 2010

Tafawa Balewa Square, North West, WW20,

Lagos Island, Lagos.

HR Assistant

Supports Human Resources processes by administering test; scheduling appointment, conducting orientation; maintaining records, information and analyzing.

Improve benefits, compensation for employees and updating database, provides payroll information by collecting time and attendance.

Maintains employee confidence and protects operations by keeping human resource information confidential.

Maintain quality service by following organization standards.

BIO-DATA

Date of Birth: 10th December 1984

Local Government: Epe

State of origin: Lagos

Marital Status: Married

Gender: Female

Religion: Islam

SANNI - GIWA BUSURAT ADENIKE, ANIMN (Chartered) ● ac5h68@r.postjobfree.com ● 080********

EDUCATION AND PROFESSIONAL CERTIFICATES

M.sc in Business Administration - National Open University of Nigeria (2017)

B.sc in Business Administration - Olabisi Onabanjo University (2009)

Diploma in Marketing Management - Olabisi Onabanjo University (2004)

S.S.C.E - Itire Community Secondary (2001)

F.S.L.C -Baruwa Primary School (1995)

CERTIFICATIONS AND PROFESSIONAL MEMBERSHIPS

Chartered Inistitute of Personnel Management. (CIPM) In View

Associate Member - National Institute of Marketing of Nigeria Chartered. (NIMN) (2010)

Graduate Member - National Institute for Corporate and Business Affairs Management. (ICBAM) (2010)

COMPUTER SKILLS

Microsoft Offices (Excel, Word, Access, and Powerpoints), ERP and CRM

Internet Explorer, Safari, Firefox and Opera-Mini.

INTERESTS

Traveling, Meeting people, Squash and Learning.

REFEREES

Mrs. Adegoke Roseline (FCA) Mr. Sheriffdeen Akinpelu

Finance and Admin Manager Regional Administrator,

Ikoyi Club 1938, North East, Commercial

6 Club road, Ikoyi, Lagos Lagos State Water Corporation (LSWC),

080********, 080******** Magodo - Lagos

ac5h68@r.postjobfree.com 080********, 080********

ac5h68@r.postjobfree.com

Prof. Abosede Adebiyi Julius

HOD, Department of Business Administration

Olabisi Onabanjo Universty

Ago – Iwoye, Ogun State

080********

ac5h68@r.postjobfree.com



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