Medical Customer Service

Summary

Skills

Experience

NELSON CARMONA

*** ******* ****** *****, ********* CA 92058

Cell: 757-***-****

****.*********@*****.***

Health Care Technician with management experience and exceptional people skills. Versed in patient care and clinical services. Desires a challenging role as a Health Technician. Performs ambulatory patient care procedures

Maintains equipment and supplies necessary for

clinical operation

Promotes self-care and assist in the

dissemination of pertinent information to

patients

Inputs/retrieves patient information through the

use of computerized medical information system

Answer clinic telephones, greets Patient and

answer questions

Responsible for interacting with patients and

providers to gather information necessary for

accurate registration

Effectively manages the registration &

unscheduled visit

Manage bed availability

Effectively manages patient admission

Regularly displays a proactive approach to

customer service by listening to all parties

involved within patient placement and

admission, taking ownership of solutions and is

able to accurately identify the need to involve

the leadership in order to resolve concerns

1st Medical Battalion July 2016 to Current

Hospital Corpsman

Oceanside, CA

As the Senior Supervisor for Charlie Company, Responsible for the oversight and control of a 2.4M budget of medical supply and equipment, 93 employees at 10 geographical locations in 3 states and 5 countries. Carry out patient care and clinical services using an excellent beside manner, strong communications skills, medical knowledge and technical skill. Perform medical administrative procedures, maintenance and repairs on equipment, and educational training on preventive care. Provide patient care to 6000 patients annually. Bureau of Medicine and Surgery July 2013 to July 2016 Hospital Corpsman/Management Analyst

Washington, DC

Regional headquarters directing global healthcare support for a worldwide integrated healthcare enterprise comprised of 48 hospitals, clinics and commands located throughout the globe. As Management Analyst achieved $177M in cost savings/cost avoidance. Assisted and provided leadership direction, site survey and oversight in support of 250 projects that improved enterprise patient safety, quality of care and business efficiency.

Naval Special Warfare July 2009 to July 2013

Work Center Supervisor

Virginia Beach, VA

Naval Special Warfare Work Center Supervisor for the Medical Department responsible for supervising the medical readiness, coverage and training of 330 personnel. Consummate Professional, implemented emergency medical coverage plans, administer range safety, and conducted daily routine formation for those requiring Medical attention. Dedicated Teammate, hand picked as the Moral Welfare and Recreation (MWR) President. As MWR President, created, organized, planned and raised over $50,000 dollars for Command Family functions to support leisure Education and Training

and camaraderie among sailors and their family.

Meticulous Administrator, expertly balances command training and task order to maintain the highest moral and medical readiness to provide medical services to support military operations. Naval Medical Center Portsmouth October 2006 to July 2009 Medical Appointment Coordinator

Portsmouth, VA

Naval Hospital Jacksonville September 2001 to October 2006 Unit Lead Clerk

Jacksonville, FL

Naval Hospital Jacksonville includes a multi-service inpatient facility and seven branch medical clinics located throughout Florida and Georgia responsible for providing specialty and ancillary medical and dental services to over 200,000 beneficiaries.

Led 22 of 500 multidisciplinary staff in the Medical Services directorate in providing inpatient and outpatient medical care. Responsible for 34K inpatient admissions, and 2.5M outpatient visits and three Joint Commission Surveys.

Improved patient satisfaction for 64,000 enrollees by 12% through deployment of interaction customer service evaluation, enhancement of staff training, and integration of incentives for staff and teams excelling in customer service.

Department of Labor 2017

Apprenticeship Program: Computer Operator

Oceanside, CA

Fleet and Family Support 2017

Certificate: Casualty Assistance Calls Officer

San Diego, CA

D-SAACP 2016

Certification: Department of Defense Sexual Assault Advocate Certification Program Jacksonville, FL

National Registered D-SAACP ID: UB-9294-6060 Level I Excelsior College 2015

Associate of Science: Health Science

Albany, NY

U.S. Department of Labor 2014

Certificate: Apprenticeship Program Medical Secretary Medical Services Jacksonville, FL, United States

USMAP Registration No: N93063-517219

Tidewater Community College - Virginia Beach Campus 2009 Certificate: Emergency Medical Technician Basic

Virginia Beach, VA, United States

Tidewater Community College - Virginia Beach Campus 2009 Certificate: Emergency Medical Technician- Basic

Virginia Beach, VA, United States

EMTS 1001 D01B

Healthcare Provider

Certificate: BLS

Jacksonville, FL

BLS Expiration Mar 2020

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