Customer Service Microsoft Office

April A. Langford

*** ***** *** *****: ***/***-**71

Prattville, Alabama 36067 Email: ***********@*****.***

Summary Of Qualifications:

Proven professional with experience in management, quality control, inventory control; wholesale and catalog sales; administrative skills; vast customer service experience

Excellent communicator and collaborator, with track record of effectively training and directing teams to accomplish stated goals and objectives.

Able to build strong working relationships with in-house staff, general public, and other sales professionals

Expertise and experience in organizing and directing successful teams

Focused on improving operations and identifying opportunities to enhance quality of service

Professional Work Experience:

Assistant Manager – Packing Room October 2016 to Present

PRIESTER’S PECAN COMPANY; Fort Deposit, AL

Provide day-to-day supervision and management of 10 team members, including training, motivating and directing to ensure highest quality of product and services.

Work effectively team on various equipment including Do-Boy, Hopper and Tunnel Line.

Monitor equipment and product daily to ensure quality control.

Operations Assistant August 2016 to February 2017

BLUEGRASS BIT, INC.; Greenville, AL

Company liason to Human Resources coordinating various required training, travel arrangements, maintaining safety and quality.

Responsible for proper document management, parts ordering, invoicing and accurate record keeping.

Front Desk Receptionist February 2015 to July 2016

MONTGOMERY CANCER CENTER; Montgomery, AL

Greeted, directed and assisted patients, their families and vendors as they entered the Cancer Center; checked vendors in and out.

Completed daily financial reports; scheduled reports; handled FMLA paperwork.

Answered multi-line telephone; responsible for accurate data entry.

Communicated effectively with nursing and other staff throughout the Center.

Customer Service Representative June 2009 to May 2012

WESTPOINT HOME; Greenville, AL

Provide customer service for heated products; refund and return processing; issue resolution.

Answer phone and emails regarding product defects; Product Testing.

Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook)

Education: LBW COMMUNITY COLLEGE

Associate of Science; Medical Option (2015)

FAULKNER COMMUNITY COLLEGE; Gulf Shores, AL

Culinary Arts (1998)

Other Interests: Relay for Life and other Cancer charities

References Available Upon Request

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