Customer Service Sales
Resume:
ALYSSA HART
**************@*****.***
Professional Summary
Housekeeping floor supervisor with 3 years experience. Areas of expertise include .
Skills
●Creative problem solver
●Quick learner
●Proficient in cash management
●Cash flow management
●Multi-line phone talent
●POS systems expert
●Exceptional communication skills
●Team leadership
●Self-motivated
●Strong verbal communication
●Powerful negotiator
●Extremely organized
Experience
06/2014 to 05/2017 Floor supervisor
The Venetian- Las Vegas, NV
Managed staff of over 30 guest room attendants.
Assigned employees to specific duties to best meet the needs of the hotel.
trained and evaluated
Planned budgets credits to clear house.
nts in a professional manner while prioritizing guest satisfaction.
Worked with the management team to implement the proper division of responsibilities.
Used time efficiently when not serving guest, including 20 visual inspections, 3 written
inspections, making sure my staff is supplied with the tools they need for they shift, updating room status,checking floors for any maintenance issues.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Conducted locker/supplies inventories once per quarter.
Cleaned and organized the guest rooms to Sands standards.
Alerted Guest / GRA’s to upcoming events and promotions within our hotel/casino.
Welcomed guest into the hotel and helped them with any needs.
Resolved all guest complain.
06/2013 to 06/2014 Guest room attendant
Caesars Entertainment Careers- Las Vegas, NV
●Greeted guest entering the hotel
●Provided an elevated customer experience to generate a loyal clientèle.
●Answered questions with up-to-date knowledge of hotel/casino.
●Maintained cleanliness and presentation of rooms.
03/2013 to 06/2013 Cashier Stocker 10/2012 to 02/2013 Overnight Stocker
Harry and David - Las Vegas, NV Gap Outlet- Las Vegas, NV
●Greeted customers promptly and helped them locate items.
●Described products and services in detail.
●Assisted customers in selecting items based on needs.
●Created attractive displays to promote items.
●Processed customer returns.
●Reported security and service incidents to management.
●Completed purchases using Point of Sale systems.
●Assisted on sales floor as needed to maintain service standards.
●Operated a cash register for cash, check and credit card transactions with 100% accuracy.
●Stocked and replenished merchandise according to store merchandising layouts.
●Priced merchandise, stocked shelves and took inventory of supplies.
●Cleaned and organized the store, including the checkout desk and displays.
●Alerted customers to upcoming sales events and promotions.
●Organized store merchandise racks by size, style and color.
●Created visual marketing and styled window displays.
●Loaded and unloaded merchandise using a ladder and pallet jack.
Education
2009 High School Diploma
Mojave High School- North Las Vegas, NV
Volunteer
Ms walk
Local church
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