Customer Service Care

Delain Roman

**** ***** **** ***

Las Vegas NV, *9148

702-***-**** Cell

******.*****@*****.***

Objective: Become part of a team and utilize skills I already have, while developing new ones. Experience:

4/11-11/17 Allegiant Air Las Vegas, NV

Accounting Administrator

Data input

Point of contact for Vendor

Help match check run

Special projects

Physical inventory/ input

Assist in other areas where needed

Keeping relations with vendors

Landing reports and passenger facility charge requirments for all airport. 7/08-4/11 Allegiant Air Las Vegas, NV

Facilities Coordinator

Inbound calls

FedEx/UPS-Incoming/Out Going

Some accounting

Mailings-incoming and out going

Problem Solving

Supply Ordering(all locations/Departments)

Special Projects

Meet and greet for all incoming traffic

Conference Call Bridges

Conference Rooms

Help other Departments as needed

10/07-7/08 Allegiant Air Las Vegas, NV

Customer Care/ Quality Assurance

•Inbound calls

•Problem Solver

•Reservation assistance

•Special Projects-helped create Quality Assurance Program 2006-2007 MLT Vacation/Northwest Airlines Minot, ND Customer Relations

•Inbound calls for Northwest Airline, and KLM.

•Ticketing information, logging complaints, and reservations

•Responsible for resolving complaints by orchestrating various departments to find a solution. 2004-2006 Vision Holidays Las Vegas, NV

Customer Service

•Worked front counter making sure all passengers fulfill all and any airline requirements at check-in .

•Responsibilities included weight in, manifests, Pilot verification, passenger manifest and charters, any and all flight delay cancellation and solutions.

•Cashier through point of sales computer systems.

2003-2004 Maupintour Las Vegas, NV

Travel Agent

•Handled incoming calls regarding escorted tours to international and domestic destinations.

•Booked tours in AS400 and arranged flights in Sabre.

•Assisted in sending travel documents to customers, and arranging tour itineraries. 2002-2003 TravelWorm.Com Las Vegas, NV

Travel Agent

•Reservations, as well as ticketing, and customer service

•Hotel issues, faxing room blocks and updates

•Selling discount Air/Hotel packages.

1998-2000 Players Express Travel Las Vegas, NV

Travel Agent

•Ticketing, customer service,customer relations

•Booking reservations for corporate and single accounts. Education

Orion High School

Diploma- General Education

Western International University

2015-present (currently have 36 credits)

Behavioral Science

School closing 2018- transferring to Grand Canyon University in February (Behavioral Science- early childhood and adolescent disorders with added trauma classes).

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