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Manager Administrative Assistant

Oakville, Ontario, Canada
May 19, 2018

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Umar Ashraf

289-***-**** Mississauga, ON

Innovative, detail-oriented Administrative Assistant with 2+ years of experience helping managing leaders optimize their schedules, maintain professional office appeal and restructuring team contribution to improve overall administrative functions. A Proven team leader with expertise in maintaining administrative staff of 7 and coordinating between cross-functional teams across multiple departments. Collaborative communicator focused on building cohesive relationships with team members and clients.

Professional Profile

Adaptable to a variety of responsibilities and environments with a commitment to ongoing professional development.

Highly motivated, dependable and a positive team player.

Proficient in Microsoft products and adaptable towards business software.

Strong communication skills; friendly co-operative attitude towards clients.

Processing Insurance Claims, Invoices, medical records & documents.

Processing and balancing numerous Invoice statements from different vendors.

Completed various related projects and seminars to gain practical up to date knowledge.

Ability to thrive in a fast-paced, dynamic, customer experience and client service environment.

Relative Experience

ADT Canada Inc. Accounting Administrative Rep/Mississauga, ON 2017-current

Handled numerous Citrix applications ranging from Mastermind Business, AS400 to Scope.

Managed incoming/outgoing calls for both Business & residential clients invoice inquiries based on their Alarm Security system from Burglar, fire, CO & camera monitoring.

Used an Excel log to complete numerous client actions on account from invoice disputes, free month, contracts, rebates, credits & refunds

Educated clients on payment frequency for monthly, quarterly, semi-annual, annual invoices with taxes based on their provincial tax laws.

Updated yearly Purchase orders for client renewals on mastermind business.

Updated client PAP on account from Credit cards to direct deposit info.

Integrated Protectron clients from SBN to MMB and ADT clients from AS400 to MMB.

Liaised & co-ordinated with Install co-ordinators, inside sales, loyalty, dispatch, and the monitoring centre for client resolution.

Emailed/mailed Insurance certificates for Alarm Security Services at client request.

Assisted co-workers with trouble shooting applications when system becomes unresponsive & connected to the printer server.

Pet Health Inc. Insurance Administrative Rep/Oakville, ON 2016-2017

Worked with Claims & underwriting department in processing insurance claims by clients from USA, Canada & the UK.

Initiated the 5 step process for processing pet insurance claims : uploading to BPL, sorting by date/email/claim, uploading from sentry into Ephesoft software, Reviewing all claims submitted (offline, online, portal, uploads), Validating claims with client info with correct diagnosis, Rejected claims with wrong invoices or has no diagnosis.

Reported approved/rejected Insurance claims using daily excel logs.

Called Policy Holders in order to confirm their personal information and affirmed their policy updates via DAX portal database with client Policy # American policy AP Canadian policy CP European Policy EP, information (name, contact#, address)

Contacted/communicated policy holders globally across US/Canada/UK for request of information on excel list of 50 policy holders.

Reporting all clinic info not listed onto the Ephesoft database

Trained in Security Awareness of data bases by utilizing codes enforced by Industry specific standards

Staff Management Recruiting Administrative Rep/Mississauga. ON 2015-2016

Proactively processed and assisted in recruiting candidates via pre-screening processes.

Called potential candidates for an in person interview for the hiring manager.

Documented all physical resumes & CV into years of documentation.

Organized all candidate info into job classification & experience.

Processed medical notes/records for Amcare and H&S manager.

Handled requests for information using file documentation, and database

Mentored new staff in work ethics and assisted manager in training.

Certifications & Achievements


WHMIS certified training

Ontario Worker Health & Safety Awareness

AODA Customer Service Standard

Kevin Mitnick Security Awareness Training


Ran sponsored marathon for the World Wildlife Foundation,

Completed the annual 20km Tough Mudder course with 20+ obstacles

Raised funds for Youth Empowerment Training with Dixon Hall

Education and Training

Sheridan College IT Student 2011-2013

Computer Systems Technology- Software Development and Network Engineering Co-op

Ryerson University – Mechanical Engineering

Engineering Economics 2010-2010

Global Management – Employees/Employers Ethics 2011-2011

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