Cindy Yang

*A Stillwell Road, Kendall Park, NJ **824

732-***-**** (C) • 732-***-**** (H) • ac5h2g@r.postjobfree.com

Quality Assurance Analyst

Extensive experience and solid work history delivering high-performance solutions to meet all corporate and organizational objectives. Combined expertise in both applications testing and programming on multiple platforms. Key team player, exceptional work ethic, and extremely resourceful in utilizing and maximizing new technologies.

Areas of Expertise:

Project Development

Quality Assurance Analysis & Support

Test Development & Execution

Troubleshooting & Problem Resolution

Technical Proficiencies

Software & Tools:

Oracle, Oracle Form & Report, Sybase, Visual C++, Embedded Visual C++, HTML, ASP, Installation Shield Script, Toad, Doors, HP Quality Center/ALM, JIRA, SQL Server Express, Adobe Creative Suite, Eclipse, SoapUI, Ready API, QTP10, QTP11, UFT12, Groovy, JSON, JQuery, TestNG, JUnit, Ruby, Cucumber, Eclipse IDE, Jenkins, RESTFUL, IBM Personal Communication, IBM Notes

Hardware:

HP-UX, Linux, HP Jornada Handheld & Palm PC, iPhone, iPAD, smart phones (Samsung, Motorola Droid, Verizon, Blackberry, HTC Fuze, AT&T tilt(2), Sprint Smart, Cingular)

Platforms:

NT, Windows CE/XP/98/2000/2003/2007/2008/7/8/10, Unix, iOS, RIM, Android, MS .Net

Professional Experience

QA Consultant on IBM ATT account, IBM IST End to End Billing Team, Collabera Inc, Morristown, NJ 7/2016 – 8/2017

Work in IBM IST End to End Billing team on NS2020 Federal Government project to coordinate between client ATT and IBM upstream, downstream application teams and perform Order, Contract Automation, Billing validation on Toll Free, Private Line, Mobility, Cloud, OEW, AVPN, MIS, Megacomm, Advance Feature, IPTF, IPV, Trinity domestic and international services.

Job responsibilities: Setup Federal account hierarchies with rate plan, MCN triple, foreign account, tax exemption, etc. Validate CIS New start and MACD orders, Contract automation provisioning, Workday file, Downstream extraction, Billing Calc. Analyze orders and create usage for different services. Validate billing on service installation, maintenance, usage, adjustment, taxes, recurring and miscellaneous charges. Hands off with offshore team to do daily job. Open defects and ensure the issues are resolved.

IBM and 3rd party applications: BGW, CADM, eUAM, UB, TMPS, GCP, ROME, CBUS, ADOPT, USRP, SSDF, SOTS, GIOM, ICOS, LPP, BBGW BEST, CIS, INSTAR, DocViewer

Testing Tools/software/hardware: SQL, SQL Developer, ALM QC, Soap UI, IBM Personal Communications, VMS (IBM Mainframe), Rally(CA Agile), TDP.

QA Consultant, Verizon Wireless, Warren,, NJ 4/2013 – 10/2015

Test Verizon Wireless Purchase, Order, Settlement, invoice Billing, and Finance system on different products, such as ISIS, Data Meter, AutoShare, VPP, Media Store, Grid Wide, Rental Tower, Device Recycling, etc for new product requirement, enhancement and bug fix.

Job responsibilities: Determine Testing Strategy based on requirements analysis.

Work with Dev, Build, Infrastructure, Project manager/BA and business, automation teams to develop and execute E2E test.

Proficiency with SDLC, HP ALM Requirements, Test Plan, Test Lab, Defects and Reporting Required, GUI and Web Service.

Testing Tools/software/hardware: SQL, XML, PL/SQL, Unix, Jenkins, Toad, HP QC, MQ Editor.

QA lead, Cegedim Inc., Application Engineering Team, Bedminster, NJ 12/2007 – 11/2012

Provided testing for data and data base integrity, functional/use case, business cycle, user interface, security/access control, failure/recovery, configuration, installation, documentation, and Integration and ensure it follows FDA PDMA rule.

Tested MIPDA and mobility on multiple smart phones, MIPAD on iPhone and iPad, mobile Intelligence on client machine and server, including Installing application.

Wrote test cases, testing in QC and logging defects in JIRA.

Communicated closely with development team to ensure the quality of Pharmaceutical software products.

Key products were mobile intelligence and associated mobility products for pharmaceutical software running on PC, iPhone, iPad and smartphones that provided customer relevant information including prescriber, non-prescriber, pharmacy, hospital, group practice, affiliation, rating, POA, call history, sales data, and sample eligibility.

Dendrite Intl, Co., Bedminster, NJ 2/2005 – 12/2007

QA lead and developer, Client Team (2/2005 – 12/2007)

During outsourcing stage, simultaneously assigned roles as QA lead and developer to provide quality assurance on pharmaceutical software and to support third party validation process.

Developer (12/2000– 2/2005)

Provided technical expertise to successfully design and maintain highly effective applications for pharmaceutical software.

Utilized and developed cutting-edge technologies that surpassed expectations for key clients, including BMS, Sanofi and Purdue.

Served as sole developer on numerous projects, working closely with clients, management, quality assurance, and production control to achieve desired results.

Integral team player for multiple projects, actively sharing knowledge with fellow developers to resolve problems and optimize performance.

Charged with requirements gathering, scope change configuration, integration testing, QA support, and product release to client via laptop, PDA and/or Internet.

Key Projects:

Webforce: Delivered laptop product, enabling sales reps to collect data in the field, record calls, and obtain signatures daily, and then later synthesize information.

System configuration included: Sybase SQL, PL/SQL, stored procedures, view and table changes on local database and SQL, and on Oracle remote databases.

Engaged in HTML and ASP development and maintenance on Web pages and reengineered Visual C++ source code to enter and confirm information.

The Force Mobile: Configured Windows CE product, allowing sales representatives to gather information in the field, preserve/track calls, and capture signatures during workday and then later synchronize directly with Web force host database.

Enabled the storing of prescriber information, allowing users to update and add new information.

Developed system specifically for handheld CE devices and designed using Visual C++ and Devsuite.

Programmer Analyst, Thomson Financial IR, New York, NY 6/1999 – 12/2000

Designed and sustained operations of broker system, providing clients with broker and stock information using SQL, Oracle PL/SQL, Oracle Forms and Report/Developer 2000, and shell script in HP-UX and NT environment.

The sole developer in the group working on multiple platforms (HP3000, Unix, Windows). Responsible to import and export data for mainframe and oracle data bases and maintain the security systems running on both data bases.

Programmer Analyst, J. B. Hanauer & Co., Parsippany, NJ 4/1989 – 6/1999

Developed, advanced, and bolstered Fixed income trading and clearing system, including subsystems for pricing, portfolio, trade entry, check and voucher, commission, and interest calculation using Industry standard formula in Fortran and Speedware.

Increased protection by migrating internal trading system to Prudential security system.

Entered security system’s information into J.B.H.’s commission and portfolio system. Compiled and generated information using Crystal Reports, transferring data from legacy system to MS SQL.

Education and Training

Master of Arts in Computer Science/University of Illinois at Springfield, Springfield, IL. 1984

Client Server Application, .Net Programming, Network Security /Chubb Institute, NJ

Graphic Design/Anthem Institute, North Brunswick, NJ

QTP/UFT, Selenium JAVA, Selenium C#, SoapUI/ TrainingRite, online

Training:

Unix, Visual Basic, Web technology, MS SQL Server Database Design, MS SQL Server System Administration, Mastering Enterprise Development, DBA: Architecture and Administration; Oracle Form Builder I, C#.net, XML, VB.Net, ASP.Net, Microsoft Exchange Server 2003, QTP/UFT, Selenium JAVA, SoapUI

Certificate:

QTP, Selenium JAVA, SoapUI

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