Milwaukee, Wisconsin *****
(414) 687- 0976
Teresa L. Brumfield ac5h26@r.postjobfree.com
Objective: To secure a position with a growing Customer Service/Office Support company and utilize skills as a Team Lead in Customer Service/Sales and Office environments.
Experience: PNC Bank Milwaukee, WI
Universal Banker Consultant May 2014 to present
(Acting Teller Supervisor)
Assisting customers with opening/closing accounts.
Assisting customers with banking issues.
Bonded (Notary)
NMLS license
ATM duties, issues debit cards
Adecco Staffing(GE) Milwaukee, WI
Customer Service Rep May 2013 to October 2013
Assisted GE customers with contract issues.
Dispatched Field Engineers to locations for repairs.
Spherion Staffing (JC Penny’s) Milwaukee, WI
Customer Service (Team Lead) May 2011 to October 2012
Assisting customers with web orders and upselling products.
Aiding co-workers and customers with escalated issues.
Tracking down orders buy using UPS tracking system.
Dispatching to delivery personnel regarding deliveries and orders.
Robert Half International (Office Team Division) Milwaukee, WI
Office Support/Administrative Assistant March 2009 to May 2011
Employed through a Temporary agency performing Customer Service-Call Center, Accounts Payable, and Data Entry positions.
Worked for companies such as; Milwaukee School Board (4mos), Iron Fireman (3mos) and Doral Dental (4mos) Call center
Kohl’s Credit Corp Menomonee Falls, WI
Customer Service Representative (Team Lead) February 2007 to March 2009
Assisted customers with their personal and credit card accounts and their statements
Processed credit applications
Took ACH payments over the phone
Removed late fees and finance charges
Supported store employees with troubleshooting customer’s accounts
Linda’s Child Care Milwaukee, WI
Administrative Assistant March 2005 to February 2007
Reviewed and verified information on enrollment applications
Maintained accurate records of child enrollment, emergency contact information and medical records
Responsible for expenses and petty cash
Entered all information onto database
Ameritech Milwaukee, WI
Customer Service Representative (Team Lead) April 2003 to February 2005
Maintenance Administrator
Responsible for dispatching technicians to problem huts and phone lines
Supervised 5-10 employees, monitored breaks and lunch schedules
Escalation point for supervisor calls and issues
Set up repair appointments
Assisted customers with phone bill issues and questions and upselling products.
Education: Milwaukee Area Technical College Milwaukee, Wisconsin
Human Services Associate Degree 2015
References: Available upon request