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Customer Service Administrative Assistant

Milwaukee, Wisconsin, United States
May 17, 2018

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**** *. **** ******

Milwaukee, Wisconsin *****

(414) 687- 0976

Teresa L. Brumfield

Objective: To secure a position with a growing Customer Service/Office Support company and utilize skills as a Team Lead in Customer Service/Sales and Office environments.

Experience: PNC Bank Milwaukee, WI

Universal Banker Consultant May 2014 to present

(Acting Teller Supervisor)

Assisting customers with opening/closing accounts.

Assisting customers with banking issues.

Bonded (Notary)

NMLS license

ATM duties, issues debit cards

Adecco Staffing(GE) Milwaukee, WI

Customer Service Rep May 2013 to October 2013

Assisted GE customers with contract issues.

Dispatched Field Engineers to locations for repairs.

Spherion Staffing (JC Penny’s) Milwaukee, WI

Customer Service (Team Lead) May 2011 to October 2012

Assisting customers with web orders and upselling products.

Aiding co-workers and customers with escalated issues.

Tracking down orders buy using UPS tracking system.

Dispatching to delivery personnel regarding deliveries and orders.

Robert Half International (Office Team Division) Milwaukee, WI

Office Support/Administrative Assistant March 2009 to May 2011

Employed through a Temporary agency performing Customer Service-Call Center, Accounts Payable, and Data Entry positions.

Worked for companies such as; Milwaukee School Board (4mos), Iron Fireman (3mos) and Doral Dental (4mos) Call center

Kohl’s Credit Corp Menomonee Falls, WI

Customer Service Representative (Team Lead) February 2007 to March 2009

Assisted customers with their personal and credit card accounts and their statements

Processed credit applications

Took ACH payments over the phone

Removed late fees and finance charges

Supported store employees with troubleshooting customer’s accounts

Linda’s Child Care Milwaukee, WI

Administrative Assistant March 2005 to February 2007

Reviewed and verified information on enrollment applications

Maintained accurate records of child enrollment, emergency contact information and medical records

Responsible for expenses and petty cash

Entered all information onto database

Ameritech Milwaukee, WI

Customer Service Representative (Team Lead) April 2003 to February 2005

Maintenance Administrator

Responsible for dispatching technicians to problem huts and phone lines

Supervised 5-10 employees, monitored breaks and lunch schedules

Escalation point for supervisor calls and issues

Set up repair appointments

Assisted customers with phone bill issues and questions and upselling products.

Education: Milwaukee Area Technical College Milwaukee, Wisconsin

Human Services Associate Degree 2015

References: Available upon request

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