Project Manager with great organizational and communication skills

Chris Patchell

**** ******** **. *. *****, OR ***02 971-***-**** *****.********@*******.***

Summary: I am a talented software professional who loves solving problems. Delivering products and services in a timely manner with a great customer experience is what I do best.

Skills:

Establishes and maintains strong working relationships

Customer advocate with a keen eye for quality

Brokers technical solutions designed to solve business problems

Translates customer needs into requirements

Trusted partner for customers, management, and technical staff

Excellent communicator and negotiator with a flexible approach

Sets and manages team and project stakeholder expectations

Effectively drives and facilitates meetings

Documents and shares best practices

Self-starter who demonstrates excellent judgment

Experience:

Group Program Manager, Adobe Systems Inc.

June 2013 – September 2016

Managed the overall release and delivery of the Lightroom family of products throughout the software dev lifecycle.

Tracked progress and resolved issues. Escalated and managed risks. Organized and facilitated meetings. Provided status.

Coordinated with cross-functional team members inside and outside the Digital Imaging business unit.

Senior Project Manager, Adobe Systems Inc.

October 2012 - June 2013

Managed multiple releases of a mobile-based photo editing application. Ran daily standup meetings. Tracked progress.

Monitored customer forums to identify trends and escalated key issues to the product team for review.

Defined and documented scope, schedule, and quality level for each release. Facilitated project meetings.

Communicated project status and issues to broader Consumer team and senior leadership.

Group Program Manager, Adobe Systems Inc.

January 2007 – June 2011

Managed the overall delivery of 40+ technologies to the Adobe Creative Suite team.

Built strong partnerships with internal development team and external customers and clients. Assessed customer needs and recommended solutions. Identified and managed dependencies.

Developed best practices to improve delivery. Met with customers to assess needs and timelines. Tracked integration. Facilitated the resolution of key customer issues.

Tracked customer needs, requirements, and delivery schedules. Defined milestones. Reported status.

Sr. Project Manager, Adobe Systems Inc.

January 2006 – January 2007

Brokered the delivery of dozens of software components to Adobe product teams.

Identified customer needs. Facilitated resolution to critical issues.

Ensured on-time, high-quality delivery of software solutions.

Sr. Quality Assurance Manager, Adobe Systems Inc.

March 2000 – January 2006

Lead testing department through three major releases of Adobe InDesign. Supervised testing efforts for three major product lines. Managed concurrent testing schedules.

Managed resources and budget. Effectively collaborated with other geographically dispersed testing teams in India, Europe, and Japan.

Participated as a key member of a cross-functional leadership team.

Additional work experience and education background can be found on my LinkedIn Profile.

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