Rayda Ubeda Brooks

*** ****** *****, *********, ****** 89014

702-***-**** / ac5h1r@r.postjobfree.com

Objective

To fulfill a position in which my extensive customer service and administrative experience, organizational and bilingual skills can be used to their highest potential. I have over 25 years of experience in customer service and office administration, including the hospitality, real estate and income tax fields.

Skills

Exceptional written and oral communication skills.

Fluent in English and Spanish (conversational and written).

Typing speed: 65 WPM.

Proficient in Microsoft Office, Excel, Outlook, 10-key and Internet.

Able to operate all office equipment including copiers, printers, faxes, digital senders and multi-line telephones.

Basic accounting knowledge.

Enthusiastic to learn new skills quickly and accurately.

Able to multitask and prioritize, with a focus on efficiency, precision and attention to detail.

Experience

November 2009 – Currently: Receptionist / Income Tax Preparer

Thomson & Associates, Las Vegas, Nevada

Answer phones, greet clients, schedule appointments, assist clients with tax inquiries, post job openings and conduct initial interviews, mail monthly billing statements and log in payments as received, keep records in order, assist in tax return preparation during tax season.

September 2009 – November 2009: Relocated to Las Vegas and was looking for employment.

March 2005 – September 2009: Receptionist / Office Administrator

Lakeshore Realty, Incline Village, Nevada

Answered phones, delivered messages and faxes to agents in a prompt manner, arranged showing appointments, ordered and stocked office supplies, kept records filed and updated, hosted open houses, performed web site management and updating duties and arranged advertising for high volume, top-producing real estate office.

October 2006 – April 2008: Part-Time PBX & Guest Request Operator

Hyatt Regency Lake Tahoe Resort and Casino, Incline Village, Nevada

Answered phone calls and transferred calls to appropriate guestrooms and departments. Duties also included answering and dispatching guest request, housekeeping and engineering calls and following up on them to ensure they were completed to our guests’ satisfaction.

February 2002 – March 2005: Licensed Real Estate Broker’s Assistant

Sharon Kirby, Incline Properties, Incline Village, Nevada

Supported top-producing real estate broker with her daily operations, including escrow tracking, appointment scheduling, records keeping, advertising, open houses, showing properties and assisting clients.

Education

1992-1997: Hotel and Restaurant Management - Sierra Nevada College, Incline Village, NV

References

Rose Rosado Linda Morrow Julie Thomson

702-***-**** 917-***-**** 702-***-****

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