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Customer Service Sales

Minneapolis, Minnesota, United States
May 17, 2018

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*** *** *****, *****, ** ***** 651.***.****


Management professional with experience in customer service, project management, accounts receivable, accounts payable, and credit. Enthusiastic, effective team leader with success managing large or small departments. Strong organizational and planning skills. Good cross-functional communication with a reputation for optimizing team talent through coaching and mentoring. Expertise in:

Resolving escalated disputes

Delivering results / metrics

Managing multiple, conflicting priorities

Reviewing equality guidelines


EFI 2014 - 2018

Eagan, MN

Senior Credit & Collections Rep

*Forecast cash weekly for Senior Management

*Meet weekly with sales reps to discuss accounts and resolve issues

*Lower DSO

*Open new accounts, set credit lines, review financials

*Give credit references as the requests come in

*Handle escalated calls and large balance accounts

THOMSON REUTERS, Eagan, MN 2000 - 2013

(Formerly known as West Publishing)

Accounts Receivable Supervisor

Created a successful team and ensured that cash goals over $2B were met.

Supervised 10-20 collectors through all aspects of collection process.

Lowered DSO, creating free cash flow for research and development.

Created high-performance team within A/R that exceeded cash goals and achieved the bonus 10 out of 12 months, the highest in the department.

Managed the Key Account group and large-balance customers.

Monitored financial service representatives to ensure best-in-practice processes are utilized in daily work.

Conducted performance reviews.

Organized and redirected workflow to improve process improvement.

Interfaced with credit and sales representatives to work with the customer in an attempt to negotiate terms necessary to process order and maintain an open credit line.

Worked special projects as they came up.

Organized reward program for staff in order to generate fast money: credit cards, auto pays, and overnight mail.

Reviewed accounts for fraud.

Proactively identified, analyzed, and implemented process improvements.

Nominated for and won Supervisor of the Year 2011.

RIMAGE CORPORATION, Bloomington, MN 1998 - 2000

Credit Manager

Established new customer accounts and reviewed all credit lines for the company.

Managed specialized credit requirements (e.g. letters of credit).

Collaborated with senior management and sales regarding A/R to create a rapport with the sales force.

Reviewed and streamlined all credit and collection processes for the company.

Responsible for meeting metrics, including cash goals and DSO.

Maintained and kept all credit files updated.

Collaborated with a variety of departments (e.g. Sales, Customer Service, Tech Support, etc.) to assist and resolve complex customer issues.

Built strong relationships with Customer Service, Accounts Payable, and Sales to facilitate collaboration and understanding of broader organization outside of Accounts Receivable.


B.A., with Certificate of Criminal Justice University of Minnesota, Minneapolis, MN


Management Development Classes through Thomson University

Selected to be in Company video regarding Books for Africa and Rule of Law

Effective Presentations


Microsoft Word, Excel, Outlook, Power Point, Getpaid, SAP


Organized book drive for Books for Africa and collected over 7,500 books which were shipped to Zambia.

Applied for and won a $5,000 grant from the Thomson Reuters Community Champion Awards Program and donated it to Books for Africa.

Selected to serve on the Volunteer Council and the Employee Giving Campaign at Thomson Reuters.

Lincoln Place advisory board member for foster kids that have aged out of the system. This is a Minnesota state-run home in Eagan, MN.

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