Customer Service Data Entry

Sandra Rivera

**** ****** *** ***** **** #***

Fort Lauderdale, Florida 33312

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***********@*****.***

SUMMARY

Dedicated Legal Receptionist eager to bring years of strong customer service skills to a company in need to of top notch Director of First Impressions. Skilled at greeting professional, business clientele while answering high vol- ume of incoming calls with inquiries from clients, potential clients and colleagues. HIGHLIGHTS

• Multi-lined Telephone System • Conference Room/Event Scheduler • Customer Service

• Meticulously Detail-Oriented • Polished, Professional Demeanor • Customer Empathy EXPERIENCE

August 2006 - March 2015 Quarles & Brady Law Firm - Milwaukee, Wisconsin LEGAL RECEPTIONIST

• Answered busy switchboard for attorneys and staff of over 1100.

• Greeted and handled intensive traffic of clients, guests, mediators, arbitrators, opposing attorneys.

• Conference Room scheduling using Outlook Calendar for all attorneys, staff members, guests, clients.

• Data Entry, editing and proof-reading of national law firm internal online directory. July 2005 - August 2006 Rivera Interpretation - Milwaukee, Wisconsin FREELANCE SPANISH MEDICAL/LEGAL INTERPRETER

• Provided Spanish Medical and Legal interpretation in clinical and legal settings. April 2000 - June 2005 Hawks Quindel Ehlke Perry Law Firm - Milwaukee, Wisconsin LEGAL RECEPTIONIST/OFFICE SUPPORT

• Greeted clients, guests, vendors

• Answered multi-line phone system and transcribed messages

• Open and close files, conflict checks, conference room and events scheduling.

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