Manager Customer Service

Professional Profile

A dynamic, results-oriented Restaurant Manager offering focused leadership to drive sales and profitability in highly competitive markets.

Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge/expertise in

Team Building/Staff Training

Customer Service/Guest Relations

Purchasing/Inventory Management

Cost Containment/Control

MS Office Applications: Word, Excel, Power Point, AUTOCAD, 3D HOME DESIGN

Professional Experience

Omega diner & cafe

General manager, 2013-2018

Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for any quest. From hiring and firing, the register and the customers, staff meetings, scheduling, inventory and ordering, maintenance and menu creations as well as catering inhouse or pick up.

Windsor Diner ( Clark, NJ )

Restaurant Consultant, 2012-2013

Responsible for creating the entire scene, from the ambiance to the kitchen

and the functionality, including design, menu, decorations, wait staff, register,

kitchen, ergonomics, suppliers, storage room, office and the basement..

Sterling House Diner, ( Sterling, NJ )

Restaurant Manager 2008-2012

Controlled the fiscal aspects of business operations and met financial goals

while being involved with all facets of daily operations to include:

Closing the restaurant at night

Responsible for maintenance as required and necessary.

Handling Cash Register, Supervising Personnel, and Scheduling Job Tasks.

Ensuring safety of staff and customers by complying with Safety Standards.

Communicating with VIP customers, regular customers, and occasional customers.

Bridgewater diner,

Restaurant Manager, 2006-2008

Controlled the fiscal aspects of business operations and met financial goals while being involved with all facets of daily operations to include:Closing the restaurant at night

Responsible for maintenance as required and necessary.

Handling Cash Register, Supervising Personnel, and Scheduling Job Tasks.

Ensuring safety of staff and customers by complying with Safety Standards.

Communicating with VIP customers, regular customers, and occasional customers.

Global Leisure and Entertainment, (A subsidiary of Globalsoft)

Restaurant Manager, 2004-2006

Employ an efficient high-energy and professional approach to store operations management in order to:

Balance service with costs to ensure profitability.

Promote guest satisfaction for steady repeat business.

Create an appealing and inviting atmosphere to include:

Scheduling Customer List, Menu, and Pricing

Construction, Design, and Computer Programming

Managing Personnel and communicating with Suppliers

Barage Café Restaurant,

Restaurant Manager, 2002-2004

Coordinated with the owner to build the restaurant from the ground-up in all facets of operations to:

Plan menus, estimate food/beverage costs, and purchase inventory.

Facilitate new business through community involvement and active public relations programs.

Train service staff to enhance customer service and increase profits through suggestive selling.

Orphanides Hupermarket,

Assistant General Manager, 2001-2002

Successfully excelled through all facets of operations by following a training program designed to cross-train managers’ at all departmental levels of the organization for management involving:

Stacking, Presentation and Pricing of merchandise located on shelves.

Developing Communication Skills with Customers and Employees.

Handling Warehouse and Storage Depot.

Accountability for Customer Service Counter and Money Exchange for Registers.

Proactive involvement in Hours and processes of Opening and Closing.

Italiannissimo ( Italian Restaurant) ( West Caldwell )

Co-Partner/Entrepreneur, 1998-2001

Opened up a Delicatessen with a partner; this grew to be one of the greatest Traditional Italian Restaurants in that particular region. Level of proactive involvement in all facets of operations included:

Business Design, Construction, and Layout of the business

Finding of equipment and accessories

Providing customer service and problem resolutions

Positioning/Staffing of individuals and liaison with suppliers

Qualifications

Bachelor’s in Civil Engineering

New Jersey Institute of Technology

Essex County College

Associate Degree in Engineering

Pancyprian Gymnasium, Nicosia, Cyprus

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Available for relocation

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