Customer Service Representative

Leisa M Ray

**** ********** ****** ** *******, VA 24012 ********@*****.*** 540-***-****

SKILLS

Problem Solving

Leadership

Critical Thinking

Strong Work Ethic

Time Management

Adept in Mathematics

Knowledge of Microsoft Office software

Adaptable to fast-changing employee policies and expectations

Able to handle a diverse and heavy workload

AWARDS

Awarded Best People Award twice while working with Crest Uniform

EDUCATION

William Fleming, Class of 1991

WORK HISTORY

RADAR – Dispatcher

May 2016-May 2018

Supervisor duties, Inbound/outbound calls, data entry, scheduling

Roanoke City Public Schools – Building Operations

September 2015-May 2016

Custodial duties for Jackson Middle and Breckenridge Middle Schools

Part-time Caregiver

July 2011-August 2015.

Wearguard-Crest (Aramark) – Customer Service Representative

October 2009-December 2009 (seasonal); October 2010-December 2010 (seasonal); March 2001-August 2006 (full time)

Duties include basic customer service - answering phones - making call backs - spreadsheets/reports, etc. making add sales - hired for seasonal work for the mail order department

Wachovia/Wells Fargo – Customer Service Representative

April 2010-September 2010

Duties include basic customer service - answering phones - making call backs - spreadsheets/reports, etc. making add sales

BB&T Call center – Customer Service Representative

September 2008-July 2009

Duties include basic customer service - answering phones - making call backs - spreadsheets/reports, etc. making add sales

Cave Spring Post Office – Rural Route Postal Carrier

June 2008-August 2008

Rural route carrier - the reason for leaving this job was due to the hours offered - was only getting 1 day per week and was on a 5-7 year waiting list for full time

Roanoke City Municipal Building – 911 Dispatcher

March 2007-February 2008

Dispatching fire/rescue/police - taking 911 calls - CPR certification - passed police academy for NCIC/VCIN training

Rowe Furniture – Production

January 1991-February 2001

Operated sewing machine

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