Data Entry Customer Service

CARMEN FOWLER

**** ********* **., **** ***, Las Vegas, Nevada, 89145

702-***-**** Cell

*************@*****.***

OBJECTIVE

To obtain a part time data entry position that will challenge my knowledge and skills, which will increase my opportunity for personal and professional growth.

PROFESSIONAL EXPERIENCE

UNITEDHEALTH GROUP

CLAIMS REPRESENTATIVE I JUNE 2016-Present

Completion of 17 claims per hour with 98% quality accuracy

Maintain 98% quality monetary accuracy of claims

Review, research, analyze and process complex healthcare claims by navigating multiple computer systems and platforms and accurately capturing the data/information for processing

Ensure that the proper benefits are applied to each claim by using the appropriate tools, processes and procedures

Complete data entry for all daily documentation and communicate the status of claims adhering to reporting requirements

Ability to learn and leverage new systems and training resources to help apply claims processes/procedures appropriately

UNITEDHEALTH GROUP

DATA ENTRY/CLAIMS CLERK November 2014-Present

12,000 keystrokes per hour, 70 wpm typing. Maintained 98-100% accuracy.

Conduct original data entry and re-data entry of claims. Provide general data entry support by reviewing claims

Receives source documents from (database)

Transcribes selected data into a computer and scans source documents in accordance with specific program instructions

Compares transcribed data, as displayed on a visual screen, from claims document and corrects any errors or rejection of claim

Ability to work independently

MAXIM HEALTHCARE

DATA ENTRY – UNITED HEALTHCARE October 2014-Present

Performed Billing Representative functions for Key Accounts and Group Services

Added new enrollments to individual polices during open enrollment

Utilized the Facets system for processing & building parameters for Renewal applications

Utilized Formworks and Macess for data entry

Assisting in distribution of daily mail

All other duties as assigned

SOUTHEASTERN FREIGHT LINES, LAS VEGAS, NEVADA

DATA ENTRY February 2014-07/10/14

14,000 KSPH Data entry for shipping orders

Processed 300 quality bills nightly

92% accuracy

PRIORITY STAFFING, LAS VEGAS, NEVADA

DATA ENTRY-INT EXPRESS January 2014-03/10/14

Answered phone calls and processed customer shipping orders

Used spreadsheets, Microsoft Outlook and Biz Desk system

Acted as dispatch for freight truck drivers

Arranged and booked airline flights

Entered incoming checks into accounting system

All other duties as assigned

CORNERSTONE STAFFING

Customer Service-Data Exchange May 2013-October 2013

Processed 100-200 inbound/outbound calls for utility/energy enrollment

Obtained all pertinent, confidential customer information from sales agent

Customer callback for verification of all pertinent, confidential customer information

Data entry of all information into multiple utility data bases

100% daily call quota accomplished

WAYNE CENTER, DETROIT, MICHIGAN

Unit Secretary-Mental Health October 2000 - March 2012

Assisted Director of Programs with problem solving and customer based issues

70 wpm typing

Extensive knowledge of Microsoft Word, Excel and office machines and mail room

Compose, type, and distribute meeting notes, routine correspondence, and reports for mental health agency

Conduct searches to find needed information, using such sources as the Internet.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Transcribed dictation by machine.

Provide training and orientation to new staff.

Set up and maintain paper and electronic filing systems for records, correspondence, and other material, maintenance and mailings of guardianship papers for clients and court

Extensive knowledge of medical and clinical terminology

Receptionist- multi-line switchboard

Customer service and problem solving skills

Exceptional multi-tasking, detail oriented and prioritizing skills

30 years of exceptional computer and office skills.

PROFESSIONAL SKILLS

• Excellent verbal, written communication and customer service skills

• Professional, respectful and personable

• Dependable, organized and detail oriented

• Work well as a team member and independently

• Great time management and multi-tasking skills

EDUCATION

UNIVERSITY OF PHEONIX – LAS VEGAS, NEVADA

Currently attending – Coursework towards BA Business Administration, Graduation Date June, 2017

WAYNE COUNTY COMMUNITY COLLEGE –DETROIT, MICHIGAN

Coursework towards Accounting, September 1975

CASS TECHNICAL HIGH SCHOOL – DETROIT, MICHIGAN

Completed coursework towards Business/Secretarial Diploma

REFERENCES

Available upon request

Contact this candidate