MARTHA M. RODRIGUEZ

***** *.*. ***** ****** Residence: 305-***-****

Miami, Florida 33177 Email: ac5gy9@r.postjobfree.com

SUMMARY

Offering successful experience, reinforced by keen organizational, administrative, decision making, detail follow through, and problem solving skills. Trilingual: Fluent in English, Spanish and American Sign Language (ASL).

AREAS OF STRENGTH

* Training Personnel * Quality Oriented * Monitor billing invoices

* Proven ability to multi- * Implementation of polices * Data Entry Key Strokes:

tasks. and procedures 18,180 per hour.

* Highly creative and adaptable to a variety of people and situations.

PROFESSIONAL EXPERIENCE

DEPARMTMENT OF HOMELAND SECURITY., Miami, Florida 2006 to present

GEMS Data Entry Support

* Preparation for an attorney notes and master hearing schedule.

* Responsible to scan all the documents of application forms., Motions, Background

Check Registry, Board of Immigration Appeal and etc.

* Central Index Systems (CIS) to reconcile Alien number discrepancies.

* National File Trading System (NFTS) - A files location.

RYDER SYSTEMS INC., Miami, Florida 1990-2006

Compliance Associate

* Perform data entry and verified the Daily Suspense List of assigned districts.

* Assisted Operators with trip record problems and keying RTS driver trip records at

months end..

* Referred trip records and/or fuel tickets of questionable validity to the Quality

Coordinator.

* Assured compliance with company regulations and establish practices.

* Ordered and oversaw stock supplies.

Key Achievements

* Fuel Tax Department “Outstanding Performance” and “In Appreciation for Maintaining

a Low Rejection Rate” certificates awarded throughout various yearly quarters.

* Certificate of Completion presented for completion of “Achieving Extraordinary

* Customer Relations” in March 2000.

MARTHA M. RODRGUEZ Page Two

AMERICAN BANKERS, Miami, Florida 1987- 1990

Data Entry Operator III

* Performed data entry and data preparation.

* Operated computerized bookkeeping system fully implemented journal reports on

Closed and zero balance accounts.

* Inventory of credit life, automobile, mobile home dwelling, processed and

Chargegard processed, processing procedures.

* Assisted Chargegard Processing and Service, Automated Accounts Processing,

Data Preparation for Credit Life Processing departments when short-staffed.

* Utilized IBM PC Computer, Data Entry Recognition Systems, and IBM System 3180.

Key Achievement

* Congratulated for a “Job Well Done and Being Part of ABIG’s Vision of the 90’s in

February 1989.

SOUTHEAST BANK, Miami, Florida 1986 - 1987

Data Entry Operator III

* Performed data entry of Visa and MasterCard documents in the Merchant Processing

Department.

* Assisted in training and supervising new employees.

Key Achievement

* Certificate of Achievement to certify completion of a 10-hour course in “Number

Skills”.

EDUCATION

Miami Dade College

Robert Morgan Vocational Technical Institute, Miami, Florida

Certificate of Completion: Business Education Program

Word Processing Certificate, 720 Hour Course Completed

Business Data Entry Equipment Operation, 450 Hours

Clerical Record Keeping * Office Automation * Advanced Typing

Introduction to DPT/Fundamentals * Basic Skills * Accounting I and II

COMPUTER SKILLS

Info Center Mainframe * Imaging Application

Lotus Notes * Windows XP

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