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Employee Relations Manager

Atlanta, Georgia, United States
May 15, 2018

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Naomi L. Brown


Career/Skills Summary:

Senior Human Resources Recruiter/Generalist/Trainer/Consultant

Supervisor/Team Lead/Subject Matter Expert

Experience working in matrix organizations supporting operations management and HR management. Exceptional time management, interpersonal, persuasive communications skills, self-starter and a team player. Ability to formulate and carry out performance standards and meet and exceed monthly, quarterly, and yearly goals. Innovative, energetic with staffing, management, supervisory, administrative and strong customer service experience.

Professional Experience:

Senior Human Resources Recruiter, HR Compliance and HR Generalist (Regional)

Healogics, Inc. – Jacksonville, FL – October 2007 – May 2018

Provide advice and counsel to corporate / regional senior vice presidents, area vice presidents, managers and corporate leaders regarding HR issues in areas relating to staffing and recruiting, compensation, employee relations, compliance, span of control, organizational policies and procedures, joint commission compliance, performance management, succession planning, director level leadership training (face-to-face / online) and benefits. Implement and utilize effective recruitment strategies to attract highly qualified candidates and conducts in-depth screening of perspective applicants and establishes and maintains a strong recruiting presence. Partner with other HR team members on HR related issues, compliance and organizational initiatives in addition to establishing policies and procedures. Provide daily support to regional managers as first point of contact for all HR employee matters.

Key Responsibilities

HR Subject Matter Expert (SME) and Point of Contact: Responsible for recruitment, selection, new hire assimilation, employee relations, communications, policy and procedure development, HR Law / compliance, joint commission compliance; new hire compensation, benefits, training, and employee services to meet strategic HR and company objectives.

Administers full life-cycle recruitment process for any and all positions related to corporate staffing (C-Suite, Exempt and Non-Exempt-all departments) and field management and clinical /support staff roles.

Directs entire recruitment process for selection of high caliber candidates for exempt, non-exempt, healthcare industry positions to meet staffing plans and objectives. Administers multiple recruiting strategies – working with internal & external resources / vendors – from initial sourcing through assimilation for open positions.

Develop a pipeline of passive qualified candidates and maintain a network of contacts to help identify and source qualified individuals (i.e, vendors, career fairs, community organizations, etc.). Disposition candidates accordingly.

Consult with hiring supervisor to determine rate of pay for internal and external candidates within approved compensation guidelines.

Develop and deliver training presentations (PowerPoint, WebEx webinars & E-Learning); educate and mentor Budget Holders (Hiring Managers (30+ monthly) on employee relations and recruiting procedures; Junior Recruiters and Physician Recruiters (6 to 10 team members at any given time) throughout the full lifecycle recruiting and employee relations processes.

HR Subject Matter Expert (SME) and Point of Contact: Train and educate hiring managers and employees regarding the interpretation of legal HR practice compliance and healthcare industry compliance, audits, reports, policies and procedures.

Relationship Builder: Works with designated managers, supervisors, and other HR team members to assure that customer requests for HR services are met timely, accurately and efficiently.

Develops, revises, implements and communicates company legal policy compliance and joint commission compliance policy; as well as procedures and administrative practices to all necessary parties. Compile data for producing related reports (HRIS software, Survey Monkey, etc.). Compile and discuss findings with appropriate stakeholders accordingly.

Forms solid working relationships, based on a thorough knowledge of the business, with corporate / regional / field senior vice presidents, area vice presidents, managers and corporate leaders

Seek and assess development opportunities to continuously improve professional competencies and stay current on innovations in HR practices through research, analytics, communication (all forms) benchmarking, networking and exposure to research / publications/professional associations.


Professional Experience (Continued):

Direct Hire Recruiter/Staffing Consultant Kelly Services (Blue Cross Blue Shield, FL) 8/2005-10/2007

HR Representative / Office Manager Watson Property Management 7/2005-8/2006

HR Regional Trainer / Consultant Lane Property Management, Inc. 12/2004-6/2005

RN Recruiter/ Transition Specialist PPR International, Inc. 10/2003-10/2004

HR Associate – Executive Search TMP Worldwide, Inc. 1/1997-8/2003

(former parent of & Howard & O’Brien Associates

Sales Coordinator/Account Analyst Bicron, Inc. (Division of Saint-Gobain) 10/1991-J1/1997

Key Accomplishments

HRIS System Implementation Project Lead, Subject Matter Expert (SME) and Administrator for the Talent Acquisition Recruitment (UltiPro Recruitment) and New Hire Onboarding / E-Verify (UltiPro) systems for candidate management.

SME during implementation, generation, full life-cycle, maintenance of information within; as well as updates of UltiPro Recruitment and Onboarding / E-Verify software.

Partner and Subject Matter Expert (SME) along with HRIS Manager and other Administrators to ensure that data in various systems that do not automatically update, are aligned (e.g. reporting in Payroll, Accounting, etc. and Organization Charts need to be aligned) via Ultimate Software products.

Cross trained to be the SME and back up for the HRIS Manager as it relates to back office systems. Including collaborating with other departments (Information Systems, Payroll, Accounting, Legal, Quality, etc.).

Perform ongoing information technology system maintenance and quality assurance testing. Create and maintain process tracking logs and other procedural documentation.

Serve as a liaison and help with data integrity, testing of system changes, and report writing. Help analyze data flows to improve processes. Assist with maintenance of all system testing and training documentation.

Participate in the design and delivery of HR partner/end-user training on enhanced or newly implemented tools / processes / systems, etc. Develop and conduct presentations via PowerPoint, WebEx webinars & E-Learning, etc.).

Conduct research, reports and statistical analyses, as well as participate in the development of communications and resources associated with enhanced or newly implemented tools/processes/systems.

Created Standard Office Procedures (SOPs) for all employers during employment.

Professional Skills and Experience

Knowledge of HR Compliance / Joint Commission Compliance; as well as various state and federal government laws / regulations related to guidelines regarding equal opportunity provisions (i.e. OFCCP, Applicant Flow and Headcount on a regular basis, EEOC, AAP, ERISA, COBRA, ADA, FMLA, etc.).

Experience supervising professionals & An excellent team player with strong people skills at all levels of the organization

Effective communication skills, including verbal (logical and organized), written, listening and presentation. Ability to communicate with and influence employees and management at all levels

Experience with HRIS systems: implementation, life cycle, reporting, analytics, data integrity, maintenance, etc.

Knowledge of legal & compliance issues across HR arena; experience with inside / outside legal counsel guidance.

Excellent process and problem solving skills. Take charge individual with lots of energy and clear sense of urgency.

Out-of-the-box thinker, decisive; experienced in and capable of leading change.

Proven track record of meeting commitments with the highest standards of ethics and integrity. In addition, a high degree of maturity, poise, and discretion along with strong personal ethics and integrity.

Proficient in Microsoft Office Windows Software: MS Word, PowerPoint, Outlook, Excel and Visio, Lotus Notes 4.5, Word Perfect, Internet Explorer, Intranet, etc.

Ultimate Software: UltiPro HRIS, Recruitment, Onboarding, Salary Planning & Budget, Performance Management, Time & Attendance, etc.

UltiPro HRIS, PeopleSoft HRIS, COGNOS 8, Encore, Prohire, SilkRoad, Vurv Express, RecruitMax, Vurv, FLSA, HIPAA-AS Privacy, NetMeeting, WedEx, SharePoint, PlaceWare, AS400, Yardi, AMSI, REA, Harvard Graphics, Quatro Pro, AccountMate & Dbase IV, Payroll, AP/AR knowledgeable, Conversational Spanish.



B.S. Human Resource Management AAS – Business Technology


SHRM Member & SHRM HR Generalist Certificate

Professional Human Resources certification (PHR) - Pending

Select International – Behavioral Based Interviewing “Train-The-Trainer” Certified

Certified in Behavioral Based Interviewing (BBI-Certified). Manage full process of BBI Assessments & analytics.

AIRS Advanced Certified Internet Recruiter (ACIR) & AIRS Certified Diversity Recruiter (CDR)

AIRS-Job Machine-Boolean Search/Source trained

Workitect Competency Models-based Talent Management Certification

Leadership & Team Building Certificate

EEOC Certificate & Employment Law and Employee Relations Certificate

E-Verify Verification Certificate

Communications & Business Writing Certificate

Legal and Medical Terminology Certificates


Bob Wilson

Chief Human Resources Officer

Clean Slate Centers

Former EVP, HR for Healogics, Inc.

Cell: 859-***-****

Jim Henry

Former Chairman of the Board, CEO and President

Diversified Clinical Services (Healogics, Inc.)


Christy Pittman

Director of People Services / HRIS Manager / Sr. Corporate HR Generalist

Cell: 904-***-****

Scott Snyder

VP Talent Acquisition

Clean Slate Centers

Work: 904-***-****

Stephanie Gladney, Esq.

Associate General Counsel

Healogics, Inc.

Phone: 904-***-****

Cell: 904-***-****

Contact this candidate