Renata Granger"s resume.

Granger Renata.

*** ******* **

Jacksonville, Florida, 32225

904-***-****

ac5gxi@r.postjobfree.com

Professional Summary:

Highly motivated, results oriented individual with over extensive experience in

retail management and operations. Reputation for outstanding leadership in

department efficiency and productivity improvement and increasing sales.

Well developed interpersonal and communication skills, provide the ability to

serve clients and maintain integral customer relations in a fast paced, high-energy

environment.

Professional experience:

February 2018- present Convergy”s – Us bank : Customer Service Representative.

Assist customers over the phone with issues related to Customer Service, Sales,

and/or Technical Support. Listen attentively to customer needs and concerns;

demonstrate empathy while maximizing opportunity to build rapport with the customer.

Prepare complete and accurate work including appropriately notating accounts as

required. Track, document and retrieve information in call tracking database.

May 2013- august 2016 Citibank: credit account specialist, retention department,

Sales Support Specialist of Citibank products.

Retain bank clients by resolving their complaints and concerns through active listening,

empathy, professionalism and problem solving. Acted as a product consultant, promoting,

recommending, and selling the value of Citi products and services based on a logical

relationship to the customer’s needs and interests.

September 2011- May 2013 Citibank: credit card account specialist (home depot financing).

Work from home. Technical support specialist.

Demonstrating functional skills in communicating and explaining basic account

information to the customer including their billing statement, products and services, with

focus on first-call resolution, retaining revenue, and building value.

April 2008- September 2011 Belk inc Department store: Customer Service Representative

and selling retail credit card.

Assisting customers in the selections of men"s merchandise and offering complimentary items

to each customer purchase. Handling each transaction efficiently and accurately. Meet

personal, weekly and annual sales goals and exceeding selling Belk Credit Cards. Open Belk"s

Credit Cards accounts for those who qualify (top performer credit card seller).

Education: BA in Economics/ Banks and Finance

University of Economic Studies in Moldova (ASEM) - Moldova, Chishinau.

Skills: eight years of experience in credit/ debit transactions

eight years of customer service experience,

customer contact phone experience,

organizational and well-developed analytical skills,

professionalism,

industry Experience,

excellent sales skills of bank products,

strong multitasking skills,

possessing excellent computer skills, Windows, Microsoft Software, etc.,

multilingual: English, Russian, Rumanian, Spanish.

Reference: AVAILABLE UPON REQUEST.

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