Human Resource Customer Service

Starice M. Galloway

Winston-Salem, NC *****

336-***-****- **********@*****.***- Linkedin.com/in/star-gal

Human Resource Assistant

Dedicated Human Resource Assistant with comprehensive abilities in administrative support and customer service. Highly skilled at managing confidential information and organizing files. Leverages company initiatives to increase employee morale and retention.

Key Skills

Time Plus Management, Kronos, HRIS, Cash Auditing, Staff Supervision, Inventory, Safety, Waste Management, Purchasing, Human Resource

Experience

Aramark-Wake Forest University Dining 2010-2018

Human Resource Assistant, 2014-2018

Provided administration and general human resource support to employees of the dining room facility.

Created and maintained personnel files, coordinated and followed up with applicants regarding interviews and assisted in the onboarding process of new employees. Provided information regarding employee retention concerns, bene fits, policies/ procedures and administered paychecks.

Assisted Sr. Human Resource Manager in putting together job fairs and recruiting applicants. (dramatically increasing the pipeline of qualified candidates.)

Reviewed background checks and drug test before contacting new hires for processing and orientation

Assisted new hires with new hire paperwork and applications

Tracked new hires through hiring process with hiring spread sheet; emailed spread sheet to managers daily when required

Tracked applicant flow through Artie System

Tracked employee referral program for upcoming rewards; notified managers of upcoming rewards and milestones.

Practiced employee engagement through recognition program Encore Encore

Updated information boards in all locations with employee notices and new information

Posted Labor Relation information in all locations

Spearheaded the “Shoes for Crews” safety initiative which ensured each crew member the company mandated shoes in correct size.

Assisted all employees with enrollment for benefits, and mypay

Assisted associates with W-2 information

Worked with recruiting team to process potential candidates

Maintained new hire and termination logs

Processed new hire and termination logs

Operated HRIS and Kronos for verification of employment, unemployment and other updates.

Completed I-9 verifications and compliance

Assisted in Training Hiring Managers on human resource policies and procedures

Trained managers in Artie process for seeking out new talent

Attended managers meetings to review hiring and company information

Set up and conducted new hire orientations, including tour of WFU campus food locations

Enforced Safety to all associates

Witnessed discipline and terminations on employees

Gave input and help create employee handbook

Participated in recognition programs, employee appreciation programs, and wellness fairs (which increased morale and retention.)

Performed onboarding process for hourly supervisors

Wake Forest University Dining

Supervisor /Admin. 2010-2014 2010-2014

Provided administration support, trained and supervised all employees for main dining area. Assisted as back up in various positions when needed.

Opened, closed and audited all cash boxes. Created deposits for main office delivery.

Performed random audits on cashiers and safes weekly for Controller reports

Responsible for opening and closing the building according to Aramark standards and expectations

Ensure food sanitation standards are adhered to by all employees

Ensures hourly employees are proactively crossed trained to ensure adequate station coverage.

Responsibilities for administration dotes such as log and employee records.

Exposure to inventory, ordering, and purchasing

Trainings: Labor Management Kronos, Safety

Responsible for recording call-outs and absences, late ins and outs, no breaks

Wake Forest University Dining

Office Administration/Human Resource Clerk 2000-2010 2000-2010

Supported office staff with assistance as customer service, cash administration, inventory and exposure to accounting.

Assisted all employees with needs or any issues.

Assisted office staff with support of multi-line phone calls directed calls to the appropriate person.

Assisted in answering questions via phone, email, customer service window, or in person

Assisted with cash and credit card bank deposits.

Assisted with data entry with inventory

Assisted with creating and mailing invoices.

Assisted with creating or closing new meal plan accounts for student, faculty, and employees

Took care of all employee needs including new hire paperwork, terminations, updating employee files, questions, benefits and payroll assistance

Posted a all employee related information, corrected time, vacation, holiday worksheets for processing of payment weekly

Ensure all new hires had time cards, campus id cards, parking permits, direct deposit forms, uniforms, name tags, and everything that was needed to properly complete their job at Wake Forest University Dining Services with Aramark

Gave orientation and tours to all new hires to ensure they were reporting to the correct location for duty, and would be familiar with the campus.

Additional Relevant Experience: Wake Forest University Dining: Office Worker, Assistant Food Court Supervisor, Cash Administration

Education and Training

Forsyth Technical College:

Certificate of Completion: Accounting 1, Administration Fundamentals, Human Resource Fundamentals

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