Lisa Y Romero

*** ****** **** **

Albuquerque, New Mexico 87105

505-***-****

ac5gvu@r.postjobfree.com

Skills

● Typing 45-50 wpm, 10 key 9700 kpm and filing

● Computer literate. Knowledge and proficiency of Windows, Outlook, Word, Excel, M3, Wynguest and SynXis

● 24 years of working in customer service with recognized strengths in problem solving

● Ability to answer multiple phone lines

● Training employees

● Bilingual English/Spanish

● Excellent customer relation background. Ability to work with minimal or no supervision Academic Education

Valley High School-High School Graduate

Albuquerque, New Mexico

August 1986-May 1990

Job Experience

Howard Johnson ABQ Midtown

Albuquerque, New Mexico

March 2013-April 2018

Assistant General Manager

● Staff and supervise more than 20 team members and train employees. Delegate responsibility among team Maintain positive employee relations and respond to employee concerns

● A/P and A/R, ordering supplies for hotel

● In charge of hotel when GM is away

● Working front desk shifts when needed

● Answer multiple phone lines. Make guests reservations, handle guests complaints and ensured they had a pleasant stay experience

LisaLu Express (Independent Contractor through DMC) Albuquerque, New Mexico

October 2010-December 2012

Independent Contracted Courier

● Self employed as a courier

● Handled own billing and bookkeeping

● Responsible for pick up and deliveries for several businesses daily

● Transporting medical specimens, payroll and pharmaceuticals from Albuquerque to Clovis and Portales and back to Albuquerque Monday through Friday

Econo Lodge Old Town/IC Food Mart

Albuquerque, New Mexico

July 2007-January 2010

Same owners- started working at hotel and was moved to convenience store Front Desk Clerk/Cashier

● Checked guest in and out promptly and accurately

● Received and booked reservations through phone and fax

● Answered multiple phone lines

● Completed night audits. Balanced and closed out previous day business

● Cleaned, rotated and maintained store merchandise

● Responsible for opening and closing store

● Balanced cash drawer

Motel 6

Albuquerque, New Mexico

August 2002-May 2007

General Manager/Manager on Duty

● Staffed and supervised more than 10 team members and trained employees. Delegated responsibility among team, maintained positive employee relations and responded to employee concerns

● Answered multiple phone lines. Make guests reservations, handled guests complaints and ensured they had a pleasant stay experience

● Managed Payroll, P&L statements, general ledgers, inventoried supplies and equipment used by employees Diamond Shamrock

Albuquerque, New Mexico

November 1999-June 2002

Assistant Manager

● Customer Service Representative and Cashier

● Managed payroll and trained new employees

● In charge of opening and closing of store

● Ordered groceries and supplies for store.

Volunteer Work

Albuquerque, New Mexico

May 2008-February 2012

Volunteered: Eagle 98 radio station. Helped organize fundraisers, car shows, answered phones for contests. Helped set up and break down DJ equipment for events

References

References are available upon requests

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