Front Desk Manager and Assistant General Manager
Resume:
Lisa Y Romero
Albuquerque, New Mexico 87105
**************@*****.***
Skills
● Typing 45-50 wpm, 10 key 9700 kpm and filing
● Computer literate. Knowledge and proficiency of Windows, Outlook, Word, Excel, M3, Wynguest and SynXis
● 24 years of working in customer service with recognized strengths in problem solving
● Ability to answer multiple phone lines
● Training employees
● Bilingual English/Spanish
● Excellent customer relation background. Ability to work with minimal or no supervision Academic Education
Valley High School-High School Graduate
Albuquerque, New Mexico
August 1986-May 1990
Job Experience
Howard Johnson ABQ Midtown
Albuquerque, New Mexico
March 2013-April 2018
Assistant General Manager
● Staff and supervise more than 20 team members and train employees. Delegate responsibility among team Maintain positive employee relations and respond to employee concerns
● A/P and A/R, ordering supplies for hotel
● In charge of hotel when GM is away
● Working front desk shifts when needed
● Answer multiple phone lines. Make guests reservations, handle guests complaints and ensured they had a pleasant stay experience
LisaLu Express (Independent Contractor through DMC) Albuquerque, New Mexico
October 2010-December 2012
Independent Contracted Courier
● Self employed as a courier
● Handled own billing and bookkeeping
● Responsible for pick up and deliveries for several businesses daily
● Transporting medical specimens, payroll and pharmaceuticals from Albuquerque to Clovis and Portales and back to Albuquerque Monday through Friday
Econo Lodge Old Town/IC Food Mart
Albuquerque, New Mexico
July 2007-January 2010
Same owners- started working at hotel and was moved to convenience store Front Desk Clerk/Cashier
● Checked guest in and out promptly and accurately
● Received and booked reservations through phone and fax
● Answered multiple phone lines
● Completed night audits. Balanced and closed out previous day business
● Cleaned, rotated and maintained store merchandise
● Responsible for opening and closing store
● Balanced cash drawer
Motel 6
Albuquerque, New Mexico
August 2002-May 2007
General Manager/Manager on Duty
● Staffed and supervised more than 10 team members and trained employees. Delegated responsibility among team, maintained positive employee relations and responded to employee concerns
● Answered multiple phone lines. Make guests reservations, handled guests complaints and ensured they had a pleasant stay experience
● Managed Payroll, P&L statements, general ledgers, inventoried supplies and equipment used by employees Diamond Shamrock
Albuquerque, New Mexico
November 1999-June 2002
Assistant Manager
● Customer Service Representative and Cashier
● Managed payroll and trained new employees
● In charge of opening and closing of store
● Ordered groceries and supplies for store.
Volunteer Work
Albuquerque, New Mexico
May 2008-February 2012
Volunteered: Eagle 98 radio station. Helped organize fundraisers, car shows, answered phones for contests. Helped set up and break down DJ equipment for events
References
References are available upon requests
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