Assistant Customer Support

OBJECTIVE

Seeking employment with a progressive organisation offering a challenging job, an opportunity for career development and increasing responsibilities based on demonstrated performance.

CAREER SKETCH

A competent professional with strong work ethics.

Focused, hardworking, self-motivated and team oriented, with excellent communication and inter-personal skills and an ability to take up challenges.

ACADEMIC CREDENTIALS

Bachelors in Library Science - B.LIS from Jamia Milia Islamia University, New Delhi (2010).

Bachelors in Arts from Zakir Hussain College Delhi University (2009).

Completed 12th from School, C.B.S.E (2006).

Completed 10th from School, C.B.S.E (2004).

WORK EXPERIENCE

Organisation: Knowledge Resource Center, Institute of Applied Manpower Research

Location: Narela, New Delhi Duration: November 2010 to March 2012

Designation: Library Trainee (Contractual)

Responsibilities in Knowledge Resource Center are as follows:

Classification (using DDC)

Cataloguing (AACR2 and Marc21)

Circulation

Serial Control

a)Journals

b)Magazines

c)Cardex Entry

Organisation: Knowledge Resource Center, Institute of Applied Manpower Research

Location: Narela, New Delhi Duration: April 2013 to September 2013

Designation: Project Assistant (Contractual)

Organisation: Cogent E-Services, YatraTravelGuru.Com

Location: Noida, Uttar Pradesh Duration: September 2016 to October 2017

Designation: Customer Support Agent

Responsibilities :

Shell Creation of New Hotel’s

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Call to Hotelier s to take Rate, Sold out Date and Inventory

Booking Re-Confirmation Call

TRAINING

Organisation: National Social Science Documentation Center, ICSSR Designation: Intern

Location: Firozshah Kotla Road, New Delhi Duration: 1 month

IT SKILL PROFICIENCIES

Done 1 year diploma in computer application from Saraswati Computer, Volunteer Social Welfare Society (1 Year).

Operating system: XP & 7

Packages: MS - Office (Word / Excel / PowerPoint).

EXTRA CURRICULAR ACTIVITIES

Taken part in Volley Ball Inter School Competition.

Actively participated in Painting Competition at School Level

PERSONAL DOSSIERS

Father s Name : Mr. Ashok Kumar

Nationality : Indian

Date of birth : 3rd February 1988

Marital Status : Single

Gender : Female

Language Proficiency : English and Hindi

Address : J – 67 / 68, 4th Floor, Street # 4,

Laxmi Nagar, New Delhi - 110092

DECLARATION

I hereby declare that all the information described above is correct and best to my knowledge, and I take responsibility for any error due to the above description.

Date

Place ( Charu Bhorwal )

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