Manager Microsoft Office
Resume:
Sharyl Short
**** ********* **** #**-*********, OR 97015
Summary
* **** *****’ experience as Community Manager for senior living and multi-family communities. Ensured excellence in all aspects of management including, curbside appeal and property maintenance, led and inspired 30 plus employees/team members. Coordinated and led all marketing activities generating new prospects and leads. Excellent customer service skills, managed resident relations with care and respect. Exceptional communication and organizational skills. Ability to understand financials and manage properties to budget. Experience
Hawthorn Retirement-Somerset Lodge -Gladstone, OR 04/2016 – 05/2018
• Maintained 122 unit Independent retirement community and grew projected revenue from previous year standards with net income exceeding a million dollars.
• Investigated and resolved all tenant complaints and issues to ensure positive living experience.
• Monitored and responded to emergency e-call system and made determination to call 911 or handle emergency situation in-house.
• Led & Supported 30+ team members/employees .
• Managed all financial aspects including rent collections, past dues, deposits, budgets, occupancy.
• Developed and executed a successful marketing plan through events, cold calls, prospect website and touring prospects with 98% occupancy.
• Served the residents needs including emergency e-calls during on-call status.
• Knowledgeable in all aspects of lease negotiations and agreements to ensure all contracts are legal and binding.
• Competent in numerous software programs including Microsoft Office, Wells Fargo banking Kronos payroll.
• Maintained labor standards and hours to budget and ensured payroll was correct and submitted in a timely manner to corporate office.
• Assisted with running a full line kitchen serving 3 meals a day. Ensured timelines and procedures were utilized and met.
• Trained and motivated all team members to possess a positive can-do attitude and meet or exceed their goals and objectives through daily community meetings with key employees.
• Evaluated prospective employees for hire and completed all background checks and all required paperwork.
• Dismissed employees after taking all corrective measures to enable employee to achieve needed results.
• Possess a current knowledge of Oregon and Washington laws including Fair Housing, Landlord/Tenant laws and OSHA rules and regulations.
• Possess skills in maintenance including apartment turns, painting, décor of model and hardware software information including multi-line phone set-up & repairs.
• Collaborated with Maintenance and worked with vendors to prioritize any needed repairs and updates of community.
Lakeside Estates-Property Manager-Vancouver, WA 12/2014 – 01/2016
• Managed all aspects of 164 resident manufactured multi family community.
• Property at 100% occupancy with a waiting list of 15 prospects when units became available.
• Highly competent in numerous software applications, including Microsoft Office Suite, Ariba, Onsite, Manage America, Kronos and Yardi.
• Evaluate and approve rent increases to ensure they are mailed and or presented to residents in accordance with fair housing laws.
• Optimize and organize the office to ensure all documentation is easily identified and file retention is per legal standards.
• Produce a quarterly Newsletter to send out with the statements.
• Maintain and improve all community equipment and developed an inventory list.
• Worked on numerous maintenance issues and worked with vendors for issues that required state codes.
• Established positive relationships with the residents to ensure the community was a great living experience.
• Created and delivered monthly newsletters regarding matters that pertained directly to the community.
• Monitored and scanned monthly meter readings of water usage and performed data input for statements.
• Produced reviewed and delivered monthly statements and insured rents were paid. Astor House at Springbrook Oaks-Property Manager-Newberg, OR 03/2012 to 10/2014
• Directed and controlled all operations, maintenance, administration, and improvement of the Astor House upscale residential property, assisted in bringing occupancy from low 60% to over 95%.
• Lead Maintenance supervisor, responsible for full vendor interaction from bid solicitation to payments. Supervised maintenance staff and all vendor/contractor’s repairs, renovations, and coded maintenance tasks for all apartment turns, full line kitchen and all community improvements/repairs.
• Supervised all OSHA and company safety standards that were utilized through educational seminars for all applicable in-house employees.
• Improved and maintained input of maintenance logs and ensured correct MSDS information was on file.
• Oversaw the day to day operations of an active office including managing resident’s needs, supervision of up to 20 employees, prospect generation, and property curb appeal.
• Monitored detailed budgets and financial reports for property on a weekly and monthly basis and conducted comparable market reports.
• Responsible for rental collection, deposits, and accurate record keeping through check scanning banking software.
• Determined and certified the eligibility of prospective residents, through results of screening software.
• Marketed apartments to prospects through touring, E-mail lease agent leads, advertising, cold calls and in-house events.
• Inspected vacant apartments daily to ensure timely completion of apartments turns to fully meet the demand of the market.
• Mentored, supervised and developed site staff of 20 plus full-time employee’s dependent on budgetary and property requirements.
• Supervised and managed all payroll for existing and new employees including applications/screenings and legal documents for new hires through Kronos payroll program.
• Proficient with computer programs including Microsoft Office Suite, In-touch, Yardi, Kronos, Ariba, Manage America and Yardi.
• Responsible for in-room on call emergency system for residents needing assistant and performed daily welfare checks.
• Led monthly resident meetings to discuss resident/community issues and goal setting resolutions.
• Resolved all issues regarding full-line kitchen and worked with chef to ensure employees were performing up to Astor House standards.
• Knowledgeable in Tenant landlord laws, and applicable federal/state laws and regulations. Entrepreneur-Medical Equipment Direct-Springfield, OR 09/2001 to 12/2011
• Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
• Received and submitted comprehensive forms with correct coding for CMS and insurance claims.
• Developed ground-up business in 400 SQ FT store front with annual sales of $18,000 and expanded 3 times to a 1500SQ FT storefront with annual sales of $140,000.
• Managed all aspects of expanding a business from lease negotiations, implementation of move and increases in product sets, with the least disruption to business.
• Reviewed and approved time cards for processing in QuickBooks Payroll.
• Responsible for all aspects of setting up vendor accounts, check-in procedures, returns and displays.
• Worked extensively with senior and family clients in order to provide a quality safe environment at home and in assisted/nursing facilities by conducting home visits for delivery and installation of equipment
• Identified specific health care needs of individuals in a community or target area.
• Evaluated all financial aspects to generate revenue to grow business. Created annual goals, objectives and budgets and made corrections to reduce costs.
• Maintained a proficient office which included working with Medicare-Medicaid and knowledge of all billing and coding submissions.
• Monitored staffing patterns and departmental hours for efficiency and made changes when necessary.
• Researched market competition to ensure product pricing was in-line with competition.
• Worked with “Seniors helping Seniors” and “Doctors Beyond Borders” to get equipment to areas of need or through natural disasters.
• Developed instructional materials and conducted in-services and community-based educational programs at senior living communities to promote the business.
• Ensured the security of all medical records in accordance to all legal and HIPPA standards. Coast to Coast-True Value Hardware- Springfield, OR 09/1989 to 07/2001
• I began my career for Coast to Coast-True value Hardware. I was promoted 6 times in my 12 years of service prior to career change to Property/administrative management.
• I began as Order-filler in the Western division warehouse in Springfield, OR and held this position for 18 months.
• I was promoted to this to warehouse routing supervisor and performed this position for 14 months.
• I then moved to the Western region office in Springfield, OR and lead the direct sales marketing position for 24 years.
• After 16 months in the Direct Sales position. I was promoted to Project Manager which consisted of complete turn key set-up of all functions of new hardware stores, including running a crew, complete ordering and set-up of all store displays and inventory. I was responsible for new, remodeled and transfer stores. This position included 90% travel. I served in this position for 28 months.
• I was promoted to IT Technician which included all aspects of ordering, set-up, cabling, and all hardware and software installation. This included network software, our proprietary POS and inventory software and all upgrades and assistance post install. I served in this position for 32 months
• Promoted to Regional Manager for the Western Oregon territory. I was responsible for assisting 42 hardware stores in my region. Duties included cold call on competitive hardware stores to switch to the True Value brand. Advise and ensure that all stores in my region were running both fiscally sound and initiated new programs to increase revenue. Implemented all aspects for new and remodeled stores to meet set timelines. I finished my service for True value hardware ending in 28 months as Regional Manager. I was laid off due to economic hardships within the company and received a severance package.
• The above positions allowed me to learn numerous aspects regarding marketing, networking, employee management and I obtained a vast knowledge of numerous aspects which positively impacted all career positions.
Education:
• Graduated from Hermiston High School-1985
• Attended Lane Community College for 1.5 years taking a full-time position with Coast to Coast Hardware due to the high cost of College.
References:
Professional
Kris Kozik Emile Burly
Human Resource-Hawthorne Retirement Deputy Sheriff-Clackamas County 9310 NE Vancouver Mall Drive #200 11201 S. Parkland Ct. Vancouver, WA 98662 Oregon City, OR 97045
****.*****@***********.*** ***********@***.***
Jeffry Benge Cynthia Hydes
Hawthorn Retirement-Executive Chef Manager-Hawthorn Retirement 8330 Cason Road 104 E. Paso de Golf
Gladstone, OR 97027 Green Valley. AZ 85614
***********@*****.*** **********@*****.***
Sandra Burley Dianne Boyer
Pacific Northwest Advertising Resident Relations
715 NE Everett Street 61151 Cottonwood Drive
Portland, OR 97232 Bend, OR 97702
*****@***************************.*** ***********@***.*** Matt and Trish Ballard
Community Property Lease Maintenance
19510 Oatfield Rd.
Gladstone, OR 97027
**************@*****.***
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