Customer Service Manager

Crystal J. Probst

*************@******.***

714-***-**** (cell)

SUMMARY

Experienced office worker with wide-ranging skills in operations and financial transactions. Deeply accomplished in Customer Service, Team Collaboration, Cash Handling, Data Entry and more. Seeking an opportunity as an Office Clerk. KEY COMPENTENCIES

• Over 25 years of experience providing exceptional customer support, office administration, general bookkeeping and cash handling for a variety of business sectors including wholesale distribution, retail automotive supplies and industrial services.

• Dedicated and technically skilled business professional with versatile sales, customer support and administrative skill sets developed through experience as Senior Sales, Customer Service Representative and Operations Manager.

• Strategic relationship/partnership building skills, listens attentively, solve problems creatively and use tact and diplomacy to find common ground to achieve win-win outcomes for internal and external stakeholders. Became the lead “go-to” person for employees, customers and vendors.

• Excel in resolving internal, customer and vendor challenges with innovative solutions, system and process improvements proven to increase productivity, efficiency, customer satisfaction and sales.

• Adept in conveying the benefits of products and services. Quickly learn, master and sell new product offerings.

• Ability to manage a high-volume workload while working independently (averaged over 500 sales orders, quotes, purchase and expediting orders per month) and with thoroughness and accuracy.

• Excellent work ethic, reliable and punctual.

PROFESSIONAL EXPERIENCE

• FinishMaster Assistant Branch Manager 2016 – 2017

• Annex Paint & Finishes Office Manager 2015 – 2016

• EX Industries Operations Manager 1993 – 2014

Sales/Customer Service Skills:

• Key Account

Management

• Territory Management &

Customer Support

• Contract Negotiations

• Business-to-Business

Sales

• Sales & Margin

Improvement

• Technical Product

Assistance

• Quotations

• Order Entry

• Purchasing

• Expediting

• Inventory Control • Order Fulfillment

• Complaint Handling

& Resolution

• Project Management

• Customer Satisfaction

Enhancement

• Shipping/Receiving

(including logistics)

Administrative Skills:

• Office Management • Policy and Procedures

Manuals

• Report & Documentation

Preparation

• Spread Sheet & Data

Base Creations

• Accounts

Payable/Receivables

• Credit Card Processing

• Return Authorizations • Bookkeeping • Cash handling COMPUTER SKILLS

MS Office Software, Outlook, Business Works, QuoteWorks, Act, Goldmine Basic knowledge in Adobe, and QuickBooks. Ability to learn new software programs quickly. US Citizen

References available upon request.

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