Human Resource Management

Ugo Udumukwu

**** ***** ******** ****** ** Cajon, San Diego.CA.92020 313-***-**** ***.********@*****.***

PROFILE

I would be honored to offer my services to your organization. I completed a master’s degree in Business Administration at Lagos Business School, attaining an MBA and currently on a Doctorate degree in California Miramar University. I am currently working on a research topic on the “impact of onboarding process on employee productivity and culture perception of the organization”. I believe the knowledge and skills built up during this time make me the perfect candidate for the role. This position particularly interests me because of my passion for making strategic decisions in an organization that makes customers understand the product/service and so our value proposition remains top of mind. During my MBA programme, I studied topics such as Human Resource Management, Marketing, Management Communication, Service Management, Analysis of Business Problems, Negotiation, Managing Office Politics and Power, Project Management and the skills learned from these modules have given me an excellent foundation for building a career.

Aside from my degree, I have built upon my interest in this field in a number of ways. I have completed online courses in Strategic human resource management, recruitment and selection, performance management, modern Human Resource Management, Time management, Organizational change. I am about to write a HR certification Associate Professional in Human Resources-International (aPHRi). I have volunteered to work with SMEs to build their value proposition, build their customer base and retain them especially on the digital space. I have worked on HR projects with a facilitator at Lagos Business School Dr. Henry Onukwuba. I believe that effective business management is vital to the long-term sustainability of any organization. Employees are the most important resource of any organization, they are internal customers whose needs are to be met which will in turn facilitate organizational productivity. How do we as an organization align our business goals and objectives to the interests of our employees that in the long run will yield positive results for both parties?

Effective communication, performance monitoring and evaluation are crucial to the ultimate career growth of the employees which will in turn increase organizational productivity. I am a keen believer of improving internal business processes with Information Technology which has been proven overt ime to help lower operational expenses in the long term. Using my academic and practical strengths, I will be able to contribute effectively to the growth of your organization. My resume is enclosed for your review and I ́m looking forward to hearing from you. Thank you

SKILLS

• Analysis of Business Problem

• Customer Service

• Service Management

• Multi-tasking

• Communication

• People Oriented

• Microsoft office

• Organizational and Management

KEY ACHIEVEMENTS

• -MBA program as i developed a lot of my business skills and met colleagues and facilitators that changed my career.

• -GNAM week during my MBA where we had to consult and work for small medium enterprises(SMEs)

WORK EXPERIENCE

Business Consultant July 2017 to Apr 2018

Volunteered to help SME ́s improve and increase their customer base and also profit.

•Managed stakeholder communications through the various social media platforms for Kleos Advisory

•Drew up Employee Handbook for organizations

•Drew up templates for their HR processes

•Developed marketing and communication plan for Repping Africa(SME)

•Conducted research through various methods to identify a problem/challenge

•Provided advice and recommendations to HR personnel for resolution of daily issues

•Reviewed systems and processes and make modifications to address issues

Human Resources Consultant (MBA Internship) Jun 2016 to Sep 2016

• Supported the Talent acquisition team in the largest recruitment drive across 3 different states; Kano, Abuja, Lagos

• Proffered improvements to the different units in HR

• Worked closely with hiring managers to understand the needs of the manager, the requirements and expectations of the candidates.

• Sourced for candidates using a variety of outlets, such as job postings and social media, while effectively targeting the right kinds of candidates for the job.

• Ensured that all pre-screening and screening activities for prospective employees were completed.

• Facilitated a smooth on-boarding process for new employees; administered and submitted all hiring paperwork for new employees as well as assisted with the orientation process

• Ensured there is a follow up and feedback to all candidates.

• Contributed to the weekly HR Communications Newsletter.

Customer Executive Officer Feb 2014 to Jan 2015

• Monitored service levels and troubleshooting customer service issues as needed

• Provided help and advice to customers using organization’s products or services

• Trained staff to deliver a high standard of customer service

• Analyzed customer experience and provide consultation to poor performing employees

• Served as a pre-sales agent for the sales team customers with complaints, queries, request, feedback.

• Resolved customer complaints via phone, email, mail or social media

• Developed customer service procedures, policies and standards for your organization.

Admin Officer/Human Resources Assistant Nov 2011 to Dec 2013

• Spearheaded the procurement of office supplies, maintenance of inventory records

• Oversaw the management office supplies stock and place orders

• Prepared regular reports on expenses and office budgets

• Maintained and updated company databases

• Arranged travel and accommodations

• Scheduled in-house and external events

• Assisted with day to day operations of the HR functions and duties

• Provided clerical and administrative support to Human Resources executives

• Coordinated HR projects (meetings, training, surveys etc)

• Dealt with employee requests regarding human resources issues, rules, and regulations

• Handled complaints and grievance procedures

• Coordinated communication with candidates and schedule interviews

• Conducted initial orientation to newly hired employees

ADDITIONAL INFORMATION

Other Languages: French(Intermediate)

INTERESTS

-Travelling especially with my family

-Networking with people

-Swimming

-Love watching movies a lot

REFERENCES

Dr. Henry Onukwuba Faculty in Lagos Business School

Dr. Uche Attoh Faculty in Lagos Business SCHOOL

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