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Electrical Engineering Desktop Support

Fountain Valley, California, 92708, United States
May 15, 2018

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Paul T. Tran

***** ****** ***** ***, ******** Valley, CA 92708 Cell 714-***-****


PCM IT Solutions for Hyundai Motors

IT provider, specializing in cloud, data center, mobility, networking, security, and software solutions.

Senior Desktop Support Technician, Irvine, CA. 2/16 – 4/18

Provides on-site and remote support for more than 300 employees. Monitoring and resolving tickets through ITSM software, email, and phone support.

Responds immediately to all inbound service requests for PC and Mac Infrastructure support across all teams, to support, upgrade, install and troubleshoot desktops, notebooks, printers and other hardware devices.

Manage and setup VoIP Phone system. Deploys enterprise software. Office365 and One Drive, Bit Locker, McAfee and Multifactor Authentication

Completes application installations on Window 7/10, including launching setup and configuring all the defaults and document results, followed by coordinating a QA with the application owner.

The Desktop Support resource requires the ability to operate with minimum guidance from Management. Reimaging computers and perform Windows 7 and Windows 10 migrations through Symantec Ghost, Acronis, and SCCM.

All Imaging Systems, Inc.

Senior Ultrasound Machine Technician, Irvine, CA. 3/14 – 4/15

Performed QA and QC on high-precision, ultrasound equipment (i.e. GE, Philips, Toshiba) across different hospitals to verify the integrity and functionality of key processes.

Reviewed ultrasound operating systems, inspected, and tested the products for defect, wear, and deviations from each hospital’s specifications.

Configured ultrasound equipment to local data servers and tracked client needs for upgrades. Data recovery was often required when technical intrusions occurred.

Traveled to southern California hospitals for regular security monitoring and emergency support.

Tran Computer, Inc.

Business Owner, Kenner, LA – Minneapolis, MN – Westminster, CA. 1/92 – 6/14

Expanded new business into a multi-unit operation that specialized in desktop maintenance and data recovery. Appeared on Star Tribune Newspaper in Small Business Section on 12/27/2004.

Installed servers and configured hardware, software, and peripherals.

Performed Microsoft Windows Operating Systems (Servers and Workstation) administration including user creation and account setup, permissions, installations, patches, and, security.

Maintained professional relationships with technology partners and hardware suppliers.


Louisiana State University, College of Engineering.

B.S. in Electrical Engineering, 1990.

Orange Coast Community College

CompTIA A+ and Network+ Classes, 2015.

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