Customer Service Representative
Resume:
Customer Service Professional
Recall/Iron Mountain
Provide exceptional service to customers’ calls, inquiring about their data.
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Create orders for customers requesting records from their document management accounts.
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Build customer trust and confidence by identifying needs and solving any problem at hand by taking ownership of calls and worked with other departments to provide solutions.
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• Collaborate with team members and other departments as needed. Handle Release of Information calls for patients, lawyers, insurance companies, disability and Social Security Administration.
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• Assist with password resets, add and modify user information in system. Assist customers on web support to enable their navigation of company web interface, ensuring successful usage of the company tools.
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Customize and provide specific forms to ensure customer security, using various MS Office programs.
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• Provide customers with billing invoices and provide receipt of payment. Kelly Services
• Prepared, compiled and sorted documents for data entry. Verified that all information was keyed accurately and in a timely manner.
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Checked source documents for accuracy and verified data as well as corrected data where necessary.
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• Obtained further information for incomplete documents.
• Scanned documents into document management systems and databases.
• Stored completed documents in designated locations.
• Maintained logbooks and records of activities and tasks. The Village South Treatment Center
Scheduled and coordinated program plans for treatment and care for clients.
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• Conducted weekly reporting for record keeping.
• Monitored, evaluated and recorded client progress during program. Provided documents to insurance providers and patients when requested.
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Collected applicable paperwork for patient evaluations and insurance authorizations.
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Bellsouth
High-volume Customer Service Representative for the home service division.
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Effectively handled all customer questions and concerns regarding their accounts
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Communicated with vendors regarding back order availability, future inventory and special orders.
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• Placed orders for new and existing services.
Consulted with customers to recommend and sell a variety of telecommunication products and/or services.
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Miami Department of Transportation
Collected tolls and provided change to motorists traveling through toll lanes.
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Accurately classified vehicles and collected proper toll amounts from motorists.
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Balanced cash and prepared cash deposits on monies collected and tickets received.
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• Responded to motorists inquiries and provided directions when needed. Communicated with first responders and reported incidents for urgent roadside assistance.
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Seasoned customer service
representative with 16+ years of
customer facing experience.
Employed a customer-focused
approach with excellent
interpersonal, phone, and digital
communication skills.
*********@*****.***
2015 -
present
2010 -
2014
2003 -
2009
2002 -
2003
2001 -
2001
2009
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