Leading Organizational Change consultant

SEYMOUR P. HERSH BSc, MA, CMP, CMP(Prosci), Q.Med

** ******** ****** *********, ******* L3T 5S8 Email: *******@*******-*********.** Cell Phone: 416-***-****

Objective and Achievement

Transform organizations; enable them to exceed their objectives, through innovative business and human resource strategies, organizational capacity development & change, process improvement, continuous learning

Experienced based Value delivery

Lead, facilitate, orchestrate execute organizational change programmes/projects, maximizing engagement

Facilitate senior owners/stakeholders to achieve successful delivery, sustainability and high adoption

Facilitate organizational, process redesign, role redesign to improve performance

Embed education & ongoing clear communications and governance to foster engagement

BUSINESS EXPERIENCE

DYNAMIC DIALOGUES INC. Organizational Change, Project Management 2003 – CURRENT

AN HR CONSULTANCY OWNED BY SEYMOUR HERSH

Bombardier Aerospace Senior Organizational Change Consultant 2017 - 2018

Built organizational change strategy, framework and roadmap to innovatively leverage the organization’s talent, passion and expertise to deliver company-wide change introducing new processes and methods.

President – Executive -Board of Directors- religious non-profit, charity June 2014-July 2016

Led, Developed/ Executed first Business Strategy

Executed communications strategy to engage and adopt a new culture and supporting processes & metrics

Coached and facilitated board leadership development

Develop and implement Board Governance, and organizational HR policies, office processes, roles, metrics

Implemented Program and Project governance

Implemented organizational wind-down

LexisNexis Canada, Organizational Change Management Consultant Sep 2013 - Apr. 2014

Organized leadership development circles with HR team to deepen management engagement, learning and executive impact on tactical and strategic decision-making

Developed organizational journey with HR team to rebuild a culture of ownership, trust and focus

Developed organizational change management strategy/ plan to implement and renew core products supply chain, services and back /front office processes/systems covering communications strategy, organization structure, engagement, training and ongoing sustainability

Led HR merger acquisition assessment and integration planning for a corporate acquisition

Provided leadership, as trusted advisor in leadership development, talent management, performance management, conflict resolution, resource planning, succession planning and training

Toronto East General & Perley Rideau Long Term Care July-Aug 2013

Facilitated Lowering Change Resistance -

Increased awareness in communications, culture, performance, and governance

Aon Risk Solutions: Sep 2011 Apr 2012

Increased account penetration and revenue potential

Led- Managed multi-stream cross-functional organizational change integrating sales organization

Assessed & Managed stakeholder relationships, project risk, timelines, reporting (Canada, USA)

Built teams, identified and assessed issues and delivered solutions for

HR communications, organization structure, planning and delivery

Delivered on Risk, legal, regulatory, requirements & national compensation, customer contracts process

SEYMOUR P. HERSH BSc, MA, CMP, CMP(Prosci), Q.Med Page 2 of 4

23 Lindeman Street Thornhill, Ontario L3T 5S8 Email: *******@*******-*********.** Cell Phone: 416-***-****

DYNAMIC DIALOGUES INC. AN HR CONSULTANCY OWNED BY SEYMOUR HERSH Continued

Central East Local Health Integration Network Jan-July 2010

Led Electronic Medical Record change -

Tested a successful option improving patient care delivery through emr penetration and doctor’s office automation

Developed change strategy for systems of care at the LHIN to better integrate the LHIN and e-Health

Managed stakeholder relationships, communications, project risk, timelines, deliverables, reporting

Developed and implemented physician contact, communication and implementation programs

Managed Vendor, stakeholder participation, commitment and deliverables

Foxtek Jan-Dec 2009

Performed HR & Organizational due diligence in preparation for mergers & acquisition

Assessed organization cultures, HR structures, programs, commitments, contracts

Assessed staffing skills and longevity

Recommended merger acquisition strategy

Canadian Mental Health Association, Board of Directors Jan-Dec 2009

Facilitated Strategic Planning

Planned, Organized and Delivered Strategic planning sessions with the Board

Facilitated priorities planning sessions

Coached leaders on growth and change

Coached corporate leaders/teams to improve their organizational and personal performance Jan 2009- Dec 2012

Coaching for leadership development and individual performance

Dynamic Dialogues - Recruited Talent for Ontario clients Jan 2003 - Dec 2009

Performed search & recruited talent for customers in oil & gas, engineering, legal, insurance, consumer products, marketing including mid to senior management levels

Built talent strategies, developed talent role definitions, job descriptions, interview approaches

Provided on-board coaching to placements

Delivered recruiting training to many groups (e.g. Happen Network, HR executives)

Delivered communications on recruiting to Workopolis TV, CHCH Television

CGI Group Vice President, Consulting Services, Outsourcing 2001 – 2002

P&L responsibility for outsourcing / shared services to Bell Mobility, ExpressVu, Bellworld. Led / developed organization of 300. Portfolio included PMO, Governance, Operations, Call Center, CTI/IVR, Activations, Billing and Invoicing, Customer Care, Mobile / Wireless development, e-Commerce and Data Warehouse

Revitalized & raised customer satisfaction from 8.2% to 8.8% thru planning, consistent expectations.

Increased application stability from 99.6 to 99.8% through improved process controls, and customer reviews

Rehabilitated & enhanced employee engagement / satisfaction by 10% through recognition, empowerment

Completed outsourcing agreement with second telecom client adding $5m revenue.

Spearheaded review of vendor contracts reducing costs by 10% through renegotiation.

IBM Global Services Principal, Healthcare 1999 – 2001

Responsible for IBM services delivery to Ontario Government - Healthcare / Pharmaceutical / Biotech sectors

Built MDS Proteomics start-up, $75m project, with a team of 100 Subject Matter Experts, supporting creation of a new bioinformatics/ proteomics company delivering governance and portfolio process management, high speed computing, biotech architectures, in Canada, the USA and Denmark. Delivered Organizational and Project Management frameworks, decision governance / risk framework, project mentoring and execution services

Led consulting services delivery to the Ontario HIV Network

Delivered proposals to Ontario Ministry of Health, Hospital for Sick Children, Cancer Care Ontario

SEYMOUR P. HERSH BSc, MA, CMP, CPM(Prosci),Q.Med Page 3 of 4

23 Lindeman Street Thornhill, Ontario L3T 5S8 Email: *******@*******-*********.** Cell Phone: 416-***-****

Aventis Pasteur – Sanofi Manager, Customer Solutions 1994 – 1999

Biotechnology-Vaccine Manufacturer-Balancing global & local demands, delivered people, process and technology solutions for Research to License, PMO, Supply Chain, MES, Finance, HR, Laboratory (LIMS), Clinical & Medical, Quality, Data Warehouse & Manufacturing (ERP - SAP) business processes, coaching global teams in Canada, U.S. and France.

Streamlined research to license cycle, by 7 months, valued at a $30m annual operational savings by process reengineering- organizational change -order to customer, purchasing, test development, medical/clinical, regulatory processes w/SAP

Facilitated department vision objectives development sessions, process change As-Is and To-Be definition sessions

Led development of first knowledge management application (competitive intelligence)

Implemented Software Quality Assurance Program meeting Canadian/American regulatory compliance & approval, Good Manufacturing Practices and Quality IV&V requirements.

JTS Systems Corp.. Manager, Channel Marketing 1993 – 1994

JTS was a developer for Open Image, a workflow/document management product for financial services – Derivatives

Managed the JTS channel partners and provided support to partners and customers in the United States, Brazil, the Caribbean and Australia. Opened the London, England channels marketplace.

Above All Technologies Senior Consultant 1990 – 1993

Above All Technologies enabled organizations take best advantage of information technology through business process improvement and organization change management in Finance & Healthcare markets.

Led the implementation of an open systems strategy, client server architecture, SDLC and I.S. organization & IT governance design at the Canada Deposit Insurance Corporation Led client leadership alignment, communication, organizational readiness assessments, organization and role design

Canadian Pacific Limited (CP) Manager, Integrated Office Systems 1985 – 1989

Managed consulting teams to assist in the organization change and growth of CP Transportation & Communications Companies / Subsidiaries

Streamlined & Reduced overhead by $1million annually at CP subsidiaries (Rail, Trucks, Hotels, Airline, Brokerage, Telecommunications). Improved organizational effectiveness through process improvement, organizational design and change, re-engineering, performance metrics, education, training, and new technologies.

Transformed CP Trucks systems with national way-billing systems interconnecting national locations

Developed and delivered education and training on all new processes and systems

PRIOR TO 1985, EXPERIENCE INCLUDED XEROX CANADA AND BELL CANADA, AS MANAGER OFFICE AUTOMATION, PROJECT MANAGER FOR MARKETING SYSTEMS, AND ACCOUNT MANAGER IN DIRECT/RETAIL SALES

SEYMOUR P. HERSH BSc, MA, CMP, CMP(Prosci), Q.Med Page 4 of 4

23 Lindeman Street Thornhill, Ontario L3T 5S8 Email: *******@*******-*********.** Cell Phone: 416-***-****

EDUCATION

Masters of Organizational Development, Fielding Graduate University, California 2010 – 2013

Dynamic Facilitation & Conflict Management 2014

Six Sigma Green Belt 2016

ProSci ADKAR certification CMP 2016

CMP – AGMP CMP Certification 2017

(Change Management Professional)

ADR & Advanced ADR – Alternative Dispute Resolution (Stitt Feld Handy) 2016

Civil Law Workshop ( ADRIO) 2016

St. Stephens Conflict Resolution 2017

Honors B.Sc., Major Mathematics/Physics, Concordia University, Montreal, QC

Organization Change Methodologies – Xerox, KPMG, Pritchett, IBM 1997 - 2002

TAIS Accreditation – The Attentional and Interpersonal Style Inventory assessment 2004

Conflict Management Coaching – Cinergy approach 2017

PROFESSIONAL DESIGNATIONS

Project Management Institute - PMP - Project Management Professional designation 1998

Adler Coaching Institute - Adler Trained Coach 2004

ISACA - Information Systems Audit and Control Association, COBiT Fundamentals 2010

APMG – CMP – Change Management Professional 2017

Q.Med – Qualified Mediator- ADR Canada 2017

WFA – Workplace Fairness Analyst 2017

ASSOCIATIONS

Strategic Leadership Forum – Board of Directors Strategic Capability Network - Sponsorship

PMI – Project Management Institute International Association of Facilitators

Association Change Management Professionals Alternate Dispute Resolution of Ontario

Change Management Institute

Languages: English, French Conversational

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