Registered Nurse Customer Service
Resume:
Steven Mullikin, BSN, RN, CPS
P.O. Box ***
Taylors, SC 29687
******@*****.***
PROFILE
Experienced Registered Nurse (BSN) with background as a Director of Emergency Services; Emergency Trauma Center Supervisor, Charge Nurse, Team Leader; Consultant in Emergency Management; SWAT Medic, EMT-Paramedic, Emergency Trauma Nurse, Army Nurse and Business Owner. Specialties include Leadership, Management, Training/Education, Mentoring, Problem Solving, Risk Management.
QUALIFICATION SUMMARY
Registered Nurse (BSN)
Experience as Director of Emergency Services, Outpatient IV Infusion and Chemotherapy departments
Interim director of critical care/telemetry units
Nursing supervisor in Level1 Trauma Center
Charge nurse
Triage nurse
Preceptor for new employees and student nurses
Effective communication/interpersonal skills with patients, patient family members and colleagues
Experience in committee leadership and participation
Experience with JACHO surveys
Able to oversee multiple projects simultaneously
Excellent Customer Service
Service Recovery/Conflict Resolution skills
Excellent time management
Project management
Financial/budget management
American Heart Association BLS Instructor
Trained in Biochemical Terrorism, Countermeasures and treatment
Certified Haz-Mat First Receiver (Operational)
FEMA IS100, 200, 700 and 800
MILITARY
1991- 2010 Commissioned Officer, US Army Reserves
Army Nurse Corp – Honorable Discharge
Assistant Operations Officer in Battalion sized unit
Company Commander of Battalion sized unit
Served as medical support in many field operations
2002- 2003 Veteran - Operation Enduring Freedom/Operation Noble Eagle (May-Dec)
While serving at Ft. Riley, KS- Assistant Officer in Charge of the Emergency Medical Treatment Department. Worked with staff to streamline patient care while standardizing the supply and distribution areas saving money.
EDUCATION
Associate Degree in Nursing, Greenville Technical College
Associate Degree in Health Science (Paramedic)
Bachelors Degree in Nursing, University of Phoenix
Executive Protection Certification- (Certified Protection Specialist- CPS) Executive Security International
Paramedic Refresher Course 2015
EMPLOYMENT
June 2007
- present Exec3 Corporation, LLC – Vice President and Co-owner
Executive Protection Specialist (to include private RN) for private and corporate clients throughout the United States and Mexico
Executive Protection Specialist (to include private RN) for presidential candidates throughout the United States
Coordinator for all executive protection details/assignments to include high risk protection details.
Corporate Security Services for local businesses and their clients
Security Services and Medical Response for VIP Events/Parties
Risk Management/Security consulting services to include evaluations, audits, and recommendations for improvement consistent with cost effective measures and evidence based practice
Healthcare and Security Consulting for healthcare agencies throughout South Carolina - Consultant in Emergency Management – instructs classes in patient decontamination; mass casualty operations; START triage; Incident Command for hospitals; evacuation plans; serves as observer / controller and evaluator in disaster exercises.
Coordinator of training and education
Contract Management
New Client Acquisition
Payroll/Budget
Employee management
Contract nurse- patient transport, flu clinics
2004- 2007 AIS Protection Services; AIS Corporation, LLC,
Greenville, South Carolina
Director of Security Services
2003-2005 Greenville Memorial Hospital, Emergency Trauma Center Greenville, South Carolina- Nursing Supervisor,
Responsible for daily operations of Level 1 Emergency Trauma Center, Regional referral center, Children’s Emergency Center, Chest Pain Center, and Behavior Annex
Budget allocation
Employee management
Quality/Process Improvement
Customer Service/Service Recovery
Department Education/Training
First Receiver’s Training, Maintain Equipment for Disaster and Decontamination
1998-2000 Mary Black Hospital, Spartanburg, South Carolina
Director of Emergency Services (Level III Trauma Center), Outpatient IV/Chemo Therapy, Telemetry and ICU
24-hour responsibility for all units.
Budget allocation/lean management
Quality/Process Improvement
Policy/Procedure review
Employee management
Customer Service/Service Recovery
Department Education/Training
1995-1998Greenville Technical College, Greenville, SC
Clinical/classroom Instructor- Associate degree paramedic program
Developed bike medic team
Developed Paramedic to RN track program
1984-1995 Registered Nurse, Greenville Hospital System, Emergency Trauma Center, Greenville, SC
1979-1998 Paramedic, Greenville County Emergency Services, Greenville, SC
Provided pre-hospital emergency care
Member of the High Rise / Confined Space / Dive Rescue Teams
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