Customer Service Engineer

CAREER OBJECTIVE

OOBJECTIVE

JOB RECORD

JOB RESPONSIBILITIES

ANJALY SHIJESH MOB.NO : 36381564

EMAIL ID: **************@*****.***

To be an integral part of an organization and profession group striving for quality and excellence. Desire to apply knowledge, education, experience and exposure gained so far to update myself with the latest technological trends and contributive to its implementation.

Company : InKnowTech Private Limited,Bangalore

Designation : Technical Support Engineer

Location : KPMG,Infopark,Kochi (Client)

Duration : 14th December 2015 – 31st March 2017

Company : Sun Business Solution,Chennai

Designation : Customer Support Executive

Duration : 18th July 2014 – 31st July 2015

Monitoring all kinds of Incident Tickets, Service request, Change Request etc for potential product of service issues that can impact the Tech queue

Supported both internal and external client employees, along with various cross functional groups, resolving device issues, software updates and general product inquiries

Monitor the Antivirus updates and Patch updates.

Coordinates a team of 18 members.

Respond to incoming help request from end users via telephone calls, emails and incident tickets, and provided user with prompt resolution within desired SLA.

Manage internal IT Helpdesk and act as first responder.

Act as an Escalation point for any technical issues with End User Incidents for the Event Monitoring Team.

Coordinates various levels IT Services personnel across multiple locations and cultural background.

Identified complex incident tickets and forwarded to appropriate analyst team.

Create user guidelines & manuals and trained Client employees PERSONAL DETAILS

DECLARATION

PROFESSIONAL RECORD

SKILL SUMMARY

ACADEMIC RECORD

Good knowledge about all Incident Management, Operations Management etc

Proficiency in MS Office software and generating reports

Good knowledge about Database management and Ticketing tools.

Strong organizational, technical troubleshooting and communication skill.

Hardworking with work ethics and a passion for customer service.

Good customer service orientation and interpersonal skills.

CCNA (course completed)

MCSE (course completed)

CompTia A+ (course completed)

CompTia N+ (course completed)

My SQL (course completed)

MS SQL (course completed)

B.Tech (ECE) with 6.38 SGPA from Prime College of Engineering,Calicut University.

12th std CBSE BOARD with 64% from Saraswathy Vidhya Nikethan,Thrissur, Kerala.

10th std CBSE BOARD with 74% from Saraswathy Vidhya Nikethan,Thrissur,Kerala. Date of Birth : 10th October 1992

Nationality : Indian

Passport number : R0960441

Marital status : Married

Spouse Name : Shijesh M.B

Father’s Name : Sanjayan A. J

Languages known : English, Hindi,Tamil & Malayalam. Present at. : Al Salmaniya, Bahrain

I honestly declare that all the information furnished above is true to the best of my knowledge.

ANJALY SHIJESH

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