Customer Service Front Desk
Resume:
Blanca Martinez
Macy's Sales Associate & Assistant Manager - Macys
Dallas, TX
****************@*****.*** - 214-***-****
WORK EXPERIENCE
Front Desk Receptionist
Hampton Inn Suites - Dallas, TX - August 2016 to Present Job Duties: attention to detail, computer systems, multi-tasking, customer service, promote facility and services, reservation management, verbal and written communication, efficient, communicate hotel services, greet guests, front desk duties, decision making, assessing guest satisfaction, group reservations, guest relations and services, conference room set-up, post guest charges and payments, and assist other team members.
Macy's Sales Associate & Assistant Manager
Macys - Dallas, TX - October 2009 to October 2016
Job Duties: customer service, acquiring a thorough knowledge of products, communicate problems and issues to management, customer engagement, helping customers locate merchandise, inventorying merchandise, facility with retail merchandising computer system, affixing price tags, attaching and removing security tags, attention to detail, maintain a friendly demeanor, and greet customers Front Desk Receptionist
Wally Park - Irving, TX - December 2005 to April 2008 Job Duties: front desk duties, respond to guest inquiries and special requests, settle guest accounts, customer service, assessing guest satisfaction, communicate hotel services, handle messages, process guest charges and payments, maintain a professional appearance, and resolving complaints. Front Desk Receptionist
Comfort Inn - September 2006 to March 2008
Job Duties: answer switchboard, assist other team members, communicate hotel services, enroll guests in frequent guest programs, greet and register guests, maintain lobby and front desk area, respond to guest inquiries and special requests, settle guest accounts, customer service, front desk duties, assessing guest satisfaction, communicate hotel services, handle messages, process guest charges and payments, maintain a professional appearance, and resolving complaints. Associate
Sears - Dallas, TX - February 2003 to May 2005
Job Duties: customer service, acquiring a thorough knowledge of products, communicate problems and issues to management, customer engagement, helping customers locate merchandise, inventorying merchandise, facility with retail merchandising computer system, affixing price tags, attaching and removing security tags, attention to detail, maintain a friendly demeanor, and greet customers EDUCATION
El Centro College - Dallas, TX
2002 to 2003
Thomas Jefferson High School - Dallas, TX
1997 to 2001
SKILLS
customer service, Receptionist, RETAIL SALES
ADDITIONAL INFORMATION
SKILLS
Computer Skills, Customer Service, Communication, Friendliness, Organization, Composure, Teamwork
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