Customer Service Sales
Resume:
**************@*****.***
Suresh Babu Arunachalam
Enterprise Resource Planning (SAP SD/CS/MM) & Customer Relationship Management (SAP CRM)
Business focused SAP OTC/SAP CRM certified and experienced lead focusing on core modules of Sales & Distribution (SD), Customer Service (CS), Materials management (MM) and Customer relationship management(CRM) with 12 plus years of experience, and high level of Integration skills with other core SAP modules. Excellent business process analytical skills derived from a solid background in business within service, Process and manufacturing environments.
Employment
Senior Business Systems Analyst/Configurator Wolters Kluwer Financial Services / HCL America Inc.
Project: WKFS SAP Implementation and Continuous Support
Project Lead in two major SAP implementations - SAP CRM Service Implementation in Jan’10-Jan’11 and SAP CRM Sales & Marketing Implementation in Apr’12- Mar’13.
Managing SAP Sales & Distribution/SAP CRM (Sales, Service & Marketing modules) landscape with support incidents, service requests, change requests & managing offshore team for Implementation/Support deliverables.
Implementing and Supporting the SD business processes MTO / MTS / Service Management / Contract Management / Renewal contracts /scheduling agreements/ Resource related billing, IS- Hi-tech specific - License / Bump order maintenance. Sound knowledge on all SD/MM and SAP SD/FI integration points.
Implementing and Supporting the CRM business processes Service request Management / Knowledge Management / Campaign & Lead Management/ Opportunity & Quote Management.
Expertise in middleware setup between ECC/CRM and troubleshoot the data replication. Experience with interface systems like, Vertex & MII through EDI setup. Able to independently debug ABAP programs and find the issue causes.
Interact with the customers and key stakeholders to gather the business requirements and map them to functional solutions within SAP SD/CRM landscape.
Roll out implementation pilots and help customer envision the final solution. Identify areas for improvement within SAP Sales & Distribution/SAP CRM applications and make recommendations related to the business needs. Run the Weekly Review Meetings with the stakeholders to monitor and discuss on the Open issues and coordinate with partner team to close the tickets.
Duration:
Jan 2010 to Till date
Location:
Saint Cloud, US
Team Size:
Onsite-4
Offshore-8
Lead Consultant Wolters Kluwer Financial Services / HCL Technologies Ltd.
Project: WKFS SAP Support (Sales & Distribution/Customer Service).
Lead for gathering client requirements for SAP Sales & Distribution/ SAP Customer service modules, transform them to development team through FSD, Testing and delivery of the same back to Client.
Extensively worked in day to day business process issues which included Resource related billing, In-house repair, Onsite service, Warranty claim, Sales BOM, copy controls, Material determination, free goods, Text and Partner determination, variant configuration, pricing procedure determination and output determination.
Expertise in preparing Functional designs for the business requirements. Managed quality reviews of functional designs developed by other team members. Created documents (Check list / User authorization / Transport request forms etc.) and conducted UAT with clients for developments during the support.
Led the offshore team and managed support incidents in SAP SD/CS modules.
Duration:
Mar 2009 to Dec 2009
Location:
Chennai, India
Team Size:
Onsite-4
Offshore-8
Lead Consultant eGenting SDN BHD / HCL Malaysia SDN BHD.
Project: Resort World Genting SAP Plant Maintenance & Customer Service Implementation
Lead the implementation from Requirements gathering, Gap analysis, Business Blue print preparation, Realization, Final preparation and Go-Live. Responsible for getting Sign-off from customers at each stage if the project.
Gained eGenting executive management recognition, for successfully managed the implementation with timely deliverables as defined in scope.
Implemented Notifications and Service order management, Preventive Maintenance order management, Refurbishment order management and In-house repair process with resource related billing.
Implemented multiple enhancements to address specific requirements in Service Orders. Designed customized reports and delivered functional specification documents. Worked extensively in In-house repair, Preventive Maintenance and RRB.
Handled UAT/Power users training and got clients “Outstanding” rating for entire Implementation.
Duration:
Oct 2008 to Feb 2008
Location:
Kualalumpur, Malaysia
Team Size:
Onsite-4
Offshore-Nil
Associate Consultant ITC Limited / ITC Infotech India Ltd.
Project: SAPPORT-SAP Plant Maintenance Implementation.
Participated in initial project planning, resource estimation, procedures and training plan. Designed solutions to address gaps between business requirements gathered and initial project scope.
Design and configured Plant Maintenance processes for ITC Limited which includes Notification & Service Order management, Preventive maintenance order management, refurbishment order, warranty management and multiple customized reports based on user requirements.
Developed plan and conducted user acceptance testing to ensure design specifications and business requirements are addressed.
Managed cutover and migration phases with large volume of date. Created training material for PM module and provided to core users. Ensured timely resolution of defects raised during user acceptance testing. Provided functional and technical assistance on issues during UAT and Go-live.
Duration:
Oct 2006 to Sep 2007
Location:
Kolkata, India
Team Size:
Onsite-6
Offshore-Nil
Senior Executive EID Parry India Ltd.
Project: Operation & Maintenance of Sugar Plant/SAP Super user.
Managed Operation & Maintenance of Boilers, Steam turbines, Milling and Treatment plant in Pettavaithalai & Pugalur units.
Handled 200+ people in shop floor in the operation and Maintenance activities.
Designated Super User for SAP PM Module support in plants. Plant level core team member in SAP Roll outs (2001-02) and Upgrade (2004) in all plants.
Responsible for Master data upload/change for PM Module in the plant. Responsible for requirements changes in customized reports & sending it to technical team.
Duration:
Jan 2001 to Sep 2006
Location:
Chennai, India
Team Size:
200+ Engineering Department Staffs.
Senior Engineer SICAL-Sugar Division.
Project: Operation & Maintenance of Sugar Plant.
Joined as Trainee Engineer and grown up to Senior Engineer within 3 years through Exceptional performance annual ratings. Responsible for Operation & Maint of Boilers, turbines, Milling and Treatment plants.
Handled the Steam Boilers efficiency Improvement project and achieved the results.
Duration:
Aug 1994 to Dec 2000
Location:
Chennai, India
Team Size:
150+ Engineering Department Staffs.
Education and Certifications
SAP SD Associate Consultant certification from SAP AG, Germany.
SAP CRM Associate Consultant certification from SAP AG, Germany.
Salesforce Administrator certification from Salesforce, US.
Bachelor Engineering Degree (4 years) from University of Madras, India.
Skills
Applications: SAP Sales and Distribution, SAP Plant Maintenance & Customer service, SAP Project Systems, SAP Customer Relationship Management, MS Project & Salesforce Administration.
Methodology: SAP ASAP, Agile, Continuous Delivery Model, Iterative and Rapid Prototyping.
Industry Knowledge: Manufacturing, Utilities, Process, E-Commerce and Financial services industries
Projects: IT Project Implementation, Rollouts and Support.
Awards and Recognition
Outstanding rating from Wolters Kluwer Financial Services in 2014, 2016 & 2017.
Outstanding rating from eGenting in 2008 for Resort World SAP Plant Maintenance Implementation.
Energy Manager license from Nation Productivity Council of India, New Delhi, India.
Boiler Operating Engineer license from Government of Tamilnadu, Chennai, India.
Visa Information
H1B till Aug 2020 & GC Status: I140 approved.
Current Location: Saint Cloud, MN-56301
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