Manager Supply Chain
Resume:
Dean Delbaugh
***** ****** ******* **, **** Point, CA 92629 *********@*****.***
Experience
Quality Manager
TOCA Football, Costa Mesa, CA
June 2017-Present
Responsible for developing and implementing the company’s quality assurance and improvement program for all products to include physical product line and back end programs.
POC for 3rd party contract manufacturers to ensure quality standards. Processes, and forecasts are met for physical product line. Builds increased 45% using Six Sigma/Kaizen methods.
Worked closely with Engineering and R&D to provide insight from a quality and safety standpoint prior to NPR.
Worked with manufacturers on procuring materials for box builds.
Set up and maintained the maintenance programs/processes for all deployed products to affiliates worldwide.
Oversee the logistical aspect of all physical product shipments worldwide.
Provisioning Production Manager
Spireon, Inc. Irvine, CA
July 2014 – March 2017
Manages and coordinates operation-wide efforts to ensure that process improvement and quality improvement programs and processes are developed using a data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. Based on operational vision, develops the scope and assures that process improvement initiatives are focused and aligned on improving operational efficiencies and effectiveness. Leads and coordinates operational policy and process development and workflows. Responsible for improving the overall operations environment and develops training programs that focus on enabling the workforce to achieve maximum efficiency and operational excellence. Manage and monitor 3rd party manufacturers to ensure inventory, QA, and projected goals are met.
•Advises on process requirements, improvements with installation, product and engineering teams on workflows and operational changes enhancing workforce effectiveness in the client lifecycle from sale, implementation, distribution and servicing
•Collaborates with device management (Engineering) and Product Management, builds process improvements and workflows that enhance the effectiveness of the operation center and client supply chain.
•Collaborates with IT on the required infrastructure to support any quality improvement processes required system enablement.
•Identifies what processes are required for launching new products and designs appropriate training for all levels of employees and management.
•Creates end to end process workflows and standards of current and new processes.
•Leading project initiatives with an Agile focus
•Ensures data is collected on a timely basis and provides regular reports on progress. Leverages data to make recommendations for future improvements.
•Identifies improvement areas within the supply chain or customer life cycle from sale to post implementation
•Additional projects as assigned
•Managed 3rd party manufacturing facility to ensure forecasts, goals, and quality assurance measures are met for delivery of the end product. Increased productivity 40%.
•Managed numerous projects from inception to a GA.
•Skilled in customer facing negotiations and retention.
•Skilled in Scripting, FW, and debug.
•Assisted Engineering department with testing of new products to report findings for improvement from a production view standpoint.
Production Supervisor
Spireon, Inc. Irvine, CA
October 2010 – July 2014
•Primarily responsible for managing the day to day operation in the Fleet Services manufacturing and shipping departments. Program devices; prepare items for shipment by performing the listed duties to quality and productivity standards. Assist with inventory management practices, and may, from time to time, assist with order fulfillment, testing and boxing. Work is performed under the general supervision of the operations manager. May receive special projects from other managers in the company with the approval of the operations manager.
•Manages the work flow in the factory area, ensuring factory technicians remain productive and providing direction in build requirements. Increased build numbers by 35%.
•Provides training to factory personnel on inventory, manufacturing, and Quality Assurance policies, analysis of Quality Assurance failures to improve manufacturing practices, set monthly productivity and finished goods goals.
•Prepares circuit boards and electronic modules for assembly, including testing and modification, programs and tests circuit packs and reconditioned modems, as well as final QA on all devices.
•Troubleshoot devices via debug and manipulate the startup sequence comm., GPS, and APN’s
Integrations Engineer
Sound Advantage Irvine, CA
November 2002 – June 2010
•Provided integration with SANDi software to be compatible with extensive line of PBX by manipulating the switch programming, INI files and DTMF. (Lucent, Toshiba, Nortel, Nitsuko, Panasonic, Alcatel, Siemens, Comdial)
•Document all aspects of integrations, create Installation, Technical, and Features guides for each PBX type.
•Respond to client’s inquiries concerning systems operation and diagnose system hardware. Software and operator problems.
•Call Center experience (integration ACD’s, IVR’s, PBX’s, CTI).
•Maintained in house phone switch to include disaster recovery, call accounting, adds moves changes, voicemail set-up.
•Responsible for in house Voice Recognition server to include; adds, moves, changes, disaster recovery, backups.
•Voicemail and voice response system
US Army veteran, RIP/Ranger, Air Assault, Expert Infantryman’s badge, Airborne badge, Combat Lifesaver certification. Army Achievement medal X3.
Brandman University- Project Management II
Lean Partners training- Kaizen Methodology/Six Sigma
US Army 1992-1998
Airborne, Ranger, Air Assault, Combat Lifesaver 11C1R
E-5 with Honorable discharge.
References
Reference name, Company
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