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Customer Service Office

Los Angeles, California, United States
May 15, 2018

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Shana S. Thomson

***** ******* ***. *** *

Brentwood, CA 90049




● Complete working knowledge of MS Word/Excel/Outlook, Internet Explorer, Quickbooks, and Lotus 1-2-3

● Experienced with both AS400, MAS90, and Service 2000 Data Entry

● Proficient Bookkeeping, Filing, and Organizing in an Accelerated Work Setting

● Typing/Keyboarding--55 wpm and 10 Key by Touch

● Ability to Multi-Task Effectively with Precise Attention to Detail

● Excellent Written and Verbal Communication Skills PROFESSIONAL EXPERIENCE


BGW Auto Sales, Inc. Granada Hills, CA March 2015 - Present Appleone Westwood, CA August 2008 - Present

Cop-a-Tan Santa Monica, CA M arch 2015 - April 2015

● Perform general office duties including answering phones, customer service, faxing, filing, and researching data via internet

● Performed temporary administrative support for various organizations such as Worldwide Wrestling Entertainment, No L imits, Inc., and Celebrity Laser Spa

● Performed temporary sales support for upscale tanning spa OFFICE MANAGER

Monaco Motors, Inc. Canoga Park, CA July 2006 - September 2008

● Calculated and entered payroll on ADP Database for entire staff

● Maintained and prepared all billing statements and invoices on a weekly basis

● Responsible for scheduling and confirming all appointments

● Acted as a direct liaison between vendors and staff

● Responsible for handling all follow-up calls to customers

● Ordered and tracked all office supplies


Barrington Staffing Woodland Hills, CA November 2005 - July 2006 Someone's In The Kitchen Tarzana, CA September 2004 - May 2005

● Answered and directed all incoming calls, scheduled appointments, updated MS Excel spreadsheets, greeted all clients, and assisted staff with all overflow clerical duties

● Maintained conference room, scheduling calendars, and distributed mail

● Drafted Invoices and Deposit Requests

● Recorded minutes of staff meetings and documented meeting attendance

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