Customer Service Office
Resume:
Shana S. Thomson
Brentwood, CA 90049
s ****.********@*****.***
QUALIFICATIONS
● Complete working knowledge of MS Word/Excel/Outlook, Internet Explorer, Quickbooks, and Lotus 1-2-3
● Experienced with both AS400, MAS90, and Service 2000 Data Entry
● Proficient Bookkeeping, Filing, and Organizing in an Accelerated Work Setting
● Typing/Keyboarding--55 wpm and 10 Key by Touch
● Ability to Multi-Task Effectively with Precise Attention to Detail
● Excellent Written and Verbal Communication Skills PROFESSIONAL EXPERIENCE
OFFICE ADMINISTRATOR
BGW Auto Sales, Inc. Granada Hills, CA March 2015 - Present Appleone Westwood, CA August 2008 - Present
Cop-a-Tan Santa Monica, CA M arch 2015 - April 2015
● Perform general office duties including answering phones, customer service, faxing, filing, and researching data via internet
● Performed temporary administrative support for various organizations such as Worldwide Wrestling Entertainment, No L imits, Inc., and Celebrity Laser Spa
● Performed temporary sales support for upscale tanning spa OFFICE MANAGER
Monaco Motors, Inc. Canoga Park, CA July 2006 - September 2008
● Calculated and entered payroll on ADP Database for entire staff
● Maintained and prepared all billing statements and invoices on a weekly basis
● Responsible for scheduling and confirming all appointments
● Acted as a direct liaison between vendors and staff
● Responsible for handling all follow-up calls to customers
● Ordered and tracked all office supplies
OFFICE ADMINISTRATOR
Barrington Staffing Woodland Hills, CA November 2005 - July 2006 Someone's In The Kitchen Tarzana, CA September 2004 - May 2005
● Answered and directed all incoming calls, scheduled appointments, updated MS Excel spreadsheets, greeted all clients, and assisted staff with all overflow clerical duties
● Maintained conference room, scheduling calendars, and distributed mail
● Drafted Invoices and Deposit Requests
● Recorded minutes of staff meetings and documented meeting attendance
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