Brittany Hogans P hone: 267-***-**** Email: ac5gpz@r.postjobfree.com

Objective: To obtain a position in the customer service field where my eight years of customer service experience in the food industry can be translated to work in a more professional and corporate setting that will help the company grow and succeed as well as help me grow and succeed professionally while keeping the company’s goals a main priority.

Summary: W orking eight years in customer service and food management, I am Serv Safe Certified and skilled in project coordination, time management and team training as well as team development. I am proficient with multiple software database programs such as Microsoft Office, Excel, PowerPoint and Open Office. I have a passion for making people’s day and I believe this is what drives me to give exceptional customer service.

Skills

● Customer Service

● Food Service

● Cash Handling

● Time Management

● Handling Customer Complaints

● Working Safe

● Microsoft Office/Word

● Shift Management

● Team Building

● Effective Communication

● Problem Solving

Experience:

Wawa

Lead Customer Service Associate

May 2015- Present

● Greet customers and provide an enjoyable shopping experience for all customers.

● Operate the point of sale pursuant to corporate standards; maintain proper cash levels.

● Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, etc.)

● Use proper protocol for coding product and HAACP to ensure Food Safety

● Replenish products and supplies to ensure in stock conditions at all times.

● Lead the deli using Food Safety and Equipment Safety following the PreRush planner and procedures outlined by WAWA, BR and FSRA

● Completely role deployment and assign tasks using the BEST sheet

● Recording Spoilage and completing Handheld orders and F&R orders

● Represent the Wawa brand by exemplifying Wawa Core Values.

● Using L.A.S.T to handle customer complaints

● Familiar with what products have the most GP and are most popular at this location

● Using Sampling to Drive Sales

● Using Buck Slips to encourage customers to give positive responses on Voice of The Customer

● Motivate, coach and recognize food service associates.

● Keep in constant communication with FBM for opportunities for growth within food service and beverage area

● Ensure overall food service and beverage effectiveness Summerwood Corporation

Shift Manager

Philadelphia,PA

September 2009 - March 2017

● Finalize transactions on the cash register and provide exceptional customer service.

● Processing payments, applying coupons, providing change.

● Providing product knowledge, answering customer inquiries, and handling customer complaints.

● Additional job duties included stocking shelves, answering phones, and maintaining a clean and organized store environment.

● Prepared orders and served customers to the standard and satisfaction of the company’s goal

● Work the front counter helping customers through the ordering process.

● Suggesting sales

● Keeping product fresh and available according to the menu displayed to to customers

● Counting and Ordering Inventory

● Keeping in constant communication with the team using shift huddles

● Computing weekly inventory using the software given by Summerwood

● Computing labor costs and COGs using Excel

● Effectively communicating with the team so team members are aware of goals

● Giving and receiving constructive criticism

● Handling problems within the team and creating the best positive work environment

● Giving Positive encouragement to the team

● Creating trust with the team and customers

Education

Community College of Philadelphia

Major: Business Administration

Currently Attending Part Time

References Available Upon Request

Latifa Hall 215-***-****

Barry 215-***-****

Loretta Baines (610-***-*****

Hermione Sangster 267-***-****

Latifa Hall 610-***-****

Contact this candidate