Customer Service Manager

NICOLE HESSNER

*** **** ** ********, ** ***** 860-***-****

*****************@*****.***

Administrative professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

EXPERIENCE

7/24/2014 – PRESENT

CUSTOMER SERVICE REPRESENTATIVE, Collision Solution

Answer and manage incoming and outgoing calls while recording accurate messages

Maintain a clean reception area, including lounge and associated areas

Obtained signatures for documents and internal and external invoices

Communicate effectively with customers on future problems and repairs that might need to be addressed

Maintained vehicle records by recording and filing all service and repairs

Monitored payments due from clients and promptly contacted clients with past due payments.

Supervise invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Schedule all repairs of vehicles as well as company outtings

Communicate with insurance companies verifying coverage, payment, liability

11/4/2013 – 7/2014

PROPERTY MANAGER, detail management

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions

Verified income, assets and expenses and completed file tracking sheet for each applicant

Completed final move-out walk-throughs for tenants

Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes

Managed a community of nearly 100 apartment homes

EDUCATION

01/2017- PRESENT

ASSOCIATES DARC PROGRAM, manchester community college

44 of 60 Credits completed toward degree

3.7 GPA

Dean’s List

Member of Phi Theta Kappa Honor Society

JUNE 1998

HIGH SCHOOL DIPLOMA, Stafford high school

SKILLS

50 WPM typing speed

Professional phone etiquette

Excellent communication skills

Database management

Customer service-oriented

Advanced clerical knowledge

Human resource laws knowledge

Multi-line phone proficiency

Accurate and detailed

Excellent planner and coordinator

CERTIFICATIONS

QPR CERTIFIED IN SUICIDE PREVENTION

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