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Professional Experience Customer Service

Location:
Bakersfield, California, United States
Salary:
Open
Posted:
May 15, 2018

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Resume:

Chris Long

***** ******* ** • Granada Hills. CA *1344 • 818-***-****

ac5ghl@r.postjobfree.com

PROLIFIC, SYNERGISTIC AND TECHNICALLY SKILLED BANKING PROFESSIONAL known for accuracy, attention to detail and timeliness in managing residential, commercial and automotive profiles. Accumulated 10 years of experience in Quality Assurance high-balance sales and high-balance mortgage underwriting, and included accountability for successfully mitigating millions of dollars of company losses for default loans. Backed by solid credentials and proficiencies in business practice as well as MS Office, Fidelity and Automated Underwriting Systems.

Key Skills

Analytical Mind • Collections, Branch Operations

Underwriting, Processing • Respect of Confidential Information

Confident Negotiation Skills • Excellent Creation and Organization of spreadsheets

Strategic Planning & Execution • Ability to Work Under Pressure and to Deadlines

Professional Experience

PennyMac Home Loans – Pasadena, CA

Processor-Senior Loan Processor, 2016-2017

Proficiency in closing procedures, loan processing and documentation. Proficiency in credit and approval processes.

Key Results:

Top performer in closed deals

Ability to process salary & self employed borrowers

Ability to identify all tax items

Managed pipeline of 30-50 loans

Able to build long lasting relationships

JP Morgan Chase & Co. – Chatsworth, CA (2002-2016)

Lead Quality Analyst Underwriter, 2012-2016

Responsible for disputing unjustified foreclosure litigation claims by preparation of servicing notations containing claim contradictions; conduct Quality Control audit on submissions before Treasury Assessment; distribute portfolio counterpart, subordinates, and data entry agent; creating segregated defaulting trends reports via excel spreadsheets for subordinates distribution, maintained individual daily goal of 4-8 dispositions and monthly quality average of 95%+ and servicing line agreement of 110%+

Chris Long

Resume •Page Two

Professional Experience (Continued)

Key Results:

Requested critical documents for the loan such as, but not limited to, MI certificates, bankruptcy documentations, credit reports, credit reports, appraisals, ETC.

Maintained workflow for new loans; reviewed file conditions for others site’s office for prompt turnaround.

Reviewed and analyzed borrower documentation to determine compliance with Federal Bankruptcy Laws for bank assets which are affected by chapter 7, 11, and 13.

Overachieved in maintaining 140% consecutive average in expected monthly approvals.

FMLMC Underwriter-originations, 2009-2011

Provided pre- and post-purchase underwriting of mortgage loans for 1-4 residential properties under Freddie and Fannie guidelines; directed exception approval for applications that violated conforming and non-conforming loan guidelines; evaluated risk or mortgage loans through the use of sound judgement and underwriting skills; performed credit and property analyses insuring acceptable investment risk; examined and evaluated loan transactions ensuring credit quality meets all defines standard; assessed loan attributes for personal fraud.

Key Results:

Originated loans and sold residential mortgages.

Conducted cold calls to prospective businesses; called Real Estate and CPAs for solicitation of sale.

Presented a multitude of loan features to clients to ensure the most suitable product match.

Mortgage Sales Consultant, 2002-2009 Teller, Relationship Banker, Collections

Solidification of contracts with local realtors, contractors, financial advisors, and additional referral sources and liaison with potential clients. Review and analyze loan transaction packages for preliminary approval or denial while conjuring all required documentation for processing and underwriting on each transaction.

Key Results:

Originated loans and sold residential mortgages.

Conducted cold calls to prospective businesses; called Real Estate and CPAs for solicitation of sale.

Presented a multitude of loan features to clients to ensure the most suitable product match.

Established long-lasting relationships and urbanized impressive database of clients through customer referrals.

Improved investor list by establishing new relationships with account executives and banking institutions.

Closed 11 units at $3.3 million, winning April 2009 Unit Award.

Education

Murray State University U.S. Army Degree Program- Fort Campbell, K.Y.

Biography

United States Army, 1998-2002

Earned numerous medals including, but not limited to, Combat Service and Good Conduct Medals



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