Israel Prado Rivas

***** ****** **.

Austin, TX *8728

512-***-****

ac5gfq@r.postjobfree.com

Motivated, quality-focused Professional with an exceptional record of service in privately own restaurants and AAA Four Diamond Hotel and Resort. Background includes over 17 years of experience 14 years with private restaurants, 3 with Hotels in all facets of food and beverage management. Proven success in budget management, cost control and labor management. Superior communication skills; possesses the highest integrity in dealing with guests, staff & vendors. Excel in training, supervising large teams and building a positive culture where everyone can grow and develop.

Professional Experience:

Hilton Hotels and Resorts October 2017 – April 2018

AAA Four Diamond Hotel. 2017 Hotel of the Year, 801 Rooms, 90,000 sq. ft of function space. 2 Restaurants, 2 Bars, Starbucks Coffee shop

Assistant Director- Banquets

Direct and Support all banquet operations with over 90,000 sq. Ft. of meeting space with gross sales of $27 million annual sales.

Assist with monitoring of labor, COG, operation expenses.

Oversee the organization of special events

Responsible for employee training, coaching, and hiring

Oversee Beverage controls and inventories

Support Food and Beverage department with three different outlets.

Cultivate our Team Members and peers culture within Hilton.

Member of Hiltons Sustainability committee and Safety Committee

Hilton Hotels and Resorts May 2016 – October 2017

AAA Four Diamond Hotel. 801 Rooms, 90,000 sq. ft of function space. 2 Restaurants, 3 Bars, Coffee Shop

Food and Beverage Manager/ Starbucks General Manager

Yearly sales of 2.1 million dollars, made us top 3 in Texas within the first year. 225 thousand dollars during SXSW.

Assisted in the opening of 3 Food and Beverage outlets covering Manager Shifts in IRD, three meal period restaurant Liberty Tavern while Heading Java Jive Coffee Outlet

In command of directing and organizing the activities of my Food & Beverage department.

In Charge of Labor control, food cost, and beverage cost

Make sure all operations adhere to the guidelines set forth by the Starbucks corporate offices and Hilton Worldwide

Participated in daily activities providing customer service, assisting customers with complaints.

In charge of financial reporting to Starbucks.

Knowledgeable in several POS systems, including HIS, Symphony and others.

Consistently offer professional, friendly and engaging service

Conduct weekly Department Meetings

Ensure my Food & Beverage department achieves its financial and operational targets

Monitor food, beverage, labor and operating expenses

Select, train and develop Team Members to ensure timely recruitment and career growth

Balance executive, administrative and Team Members needs

Follow department policies, procedures, and service standards and all safety policies

15th Street Café Restaurant Supervisor/Manager

Doubletree Suites by Hilton- Austin, TX - June 2015 - May 2016.

188 Suites, 5,000 sq. Ft. function space, 1 Restaurant Bar, and coffee shop, annual sales of $3. Million dollars

Supervise, support, Scheduled staff, assign daily work, inform and train team members for all restaurant activities and operations.

Manage, support and planned coverage for IRD

Monitor, observe and assist in evaluating team member performance.

Support and assist team members in handling guest inquiries, requests and resolving guest complaints.

Ensure compliance with health, safety, sanitation, and alcohol awareness standards.

Manage and monitor product quality and service and satisfaction trends evaluate and address issues and make improvements accordingly.

Assist in tracking inventory and inventory control.

Team member of the year

Director of Operations.

(El Chile Café y Cantina, El Alma Café, El Chilito, El Sapo) El Chile Restaurant Group- Austin, TX .June 2012 – Feb 20015

Annual sales of 15 million dollars

In conjunction with responsibilities as Director of Operations I assisted and interim GM in all Restaurants.

Managed the daily operations of El Chile Restaurant Group Created a troubleshooting and training manual for the POS systems

Oversaw Staff scheduling, daily sales, and product procurement activities

Managed labor, food, liquor costs and pricing systems

Set up and maintained well-executed guest relations and conflict resolution program to ensure a very high standard of customer service

Trained management and oversaw staff training

Helped develop and implement company policies

General Manager

El Chile Cafe y Cantina– Austin, TX. September 2004 – June 2012

In charged of Training new Managers, Servers, and Bartenders. Oversaw 3 locations

Instrumental in the opening and staffing of, including hiring, and maintaining competitive costs for labor, liquor, and food

Reviewed and revised schedule for managers and servers

Assisted in the opening, staffing, and training of new restaurants team

Maintained an extremely competitive cost structure for labor, liquor, and food

Reviewed and revised schedules for managers and all crew

Tracked and managed customer satisfaction and restaurant consistency

Created and arranged accommodations for private parties and special events on Restaurant premises

Store Manager/Bar Manager

El Chile Cafe y Cantina (Manor RD) September 2003 – September 2004

Supervised bar training, drink development, liquor ordering, and controlling liquor cost

Managed several high volume restaurants with sales of $40,000 - $50,000 per week Responsibilities included monitoring labor, liquor, and food cost, and hiring and training servers, bartenders and managers

Created several drinks on the current menu including house margarita recipes, the frozen Chilango (awarded "Best Spicy Margarita in Austin" by the Austin Chronicle), and the Michelada (featured in a 2007 issue of Playboy Magazine and 2009 Bon Appetit issue)

Education:

Austin Community College, Austin TX-2012-2014

Associate degree in Hospitality Management with a specialization in Hotels and Restaurants

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