Swagatika Pattnaik

Address: House no-B-***, Richmond Pride,

Survey #81, Bommasandra-Jigani Link Rd,

Electronic City Phase-1, Bengaluru-560105

Mobile no: +918*********

Career Objective

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.

Summary & Qualification

• Currently working as Business Planning Analyst at Hewlett Packard Enterprise (HPE) under work migration application process for labor demand supply team and ECDP team since March 9th 2015.

• Joined ATOS as an Associate Engineer on November 5th 2009 worked as Team leader for Service Management Operations team and served as SQA for the organization.

• Graduated in Human Resource Management from Presidency College, Berhampur, Odisha, as well as have pursued GNIIT from NIIT (2006-2009).

Academic Credentials:

Qualification Board\University Year of Passing %Scored BBA(Bachelor of Business

Administration) in HRM

Berhampur University,

Odisha

2009 78%

HSC (Science) Council of Higher

Secondary Education,

Odisha

2005 59%

SSC Board of Secondary

Education, Odisha

2003 76%

Work experience:

Overall 7.5 years of experience in Service Management. Title: LDSM Management in DXC Technologies

Project Description: Labor Demand and Supply Management (LDSM) is the process of aligning and optimizing labor demand and supply which needs.

Duration: 1 Year

Roles & Responsibility:

• Complete understanding and forecasting both resource demand and supply in line with Work Placement Guidelines.

• Looking far enough into the future to manage and align resource demand and supply by: a. Enabling movement of resources to where they are needed. b. Allowing sufficient lead time to alter capacity up or down. c. Optimizing ‘bench’ in our strategic locations to maximize growth while minimizing the excess cost.

• Focusing sales on our Work Placement Guidelines to align what we sell to our labor and location strategies. Having experience in incident management, change management, SLA management, service management, and Quality management and other ITIL processes and functions. Project: Export Compliance Data Privacy

• It involves assisting the requests being pooled in document management repository system and assigned as per the service or business type which will be cross checked in existing ECDP ID Lookup Report for the corresponding entries for preexistence else a new entry would be created for the client.

• Also, I have been handling source con requests created by users and create a source con ID for them coming under supply management.

Title: Quality Management in Atos

Project Description: To observe and ensure that the required quality of service is achieved. Duration: 3 Years

Roles & responsibility:

• Assures that the standards, processes, and procedures are appropriate for the project and they are correctly implemented.

• Audit the work done by the other team if ITIL process is followed and everything is updated accordingly.

• Audit all the project related documents, methods, tools, and procedures followed to provide service to the customer.

• Analyze contract data and prepare draft version of process performance baseline reports. Review and finalize Process performance baseline reports with Practice Management and Practice Quality Manager.

• Publish Process performance baseline reports.

• Consolidate, analyze and present MSM review and present to senior management.

• Monitor SLA/KPI system and ensure all contracts data is entered in the SLA/KPI system.

• Collate back to green action plan for KPI's not met.

• Collate OLA data from support groups, as per defined frequency. Publish OLA report.

• Prepare detailed audit records summarizing audit observations, findings, conclusions; any proposed new quality controls and any follow-up actions to be taken.

• Prepare weekly dashboard and monthly reports to send to the higher management and brief about it during the review meetings.

• Prepare action plan, suggest process improvements if required.

• Contribute to the Internal Audit (IA) function by identifying risks associated with business objectives and evaluating the controls in place to mitigate those risks in order to improve the effectiveness of risk management, control, and governance processes.

• Provide value-added advice and support to business partners on the creation or modification of policies, procedures, processes, products or services to ensure an appropriate level of internal control and compliance is maintained.

• Participate in opening meetings with client to explain the scope and objectives of the audit engagement to client and provide an overview of all steps in the audit process.

• Develop a thorough understanding of business processes in scope for assigned audits and document the processes in flowcharts and/or process narratives. Identify and document inherent risks and controls within the business processes.

Project: Data Administration in Atos

Project Description: Worked as team leader to maintain and provide the required data to the department in accordance to the Standard Operating Procedures manuals. Duration: 3 years

Roles & responsibility:

• Assigned work to team members to ensure timely and effective response to user needs.

• Managed allocation of resources within the team, provided guidance support and performance management to team members to achieve high standards and KPI target.

• Preparation of weekly, monthly and KPI SLA reports for customers and shift management.

• Monitored Service Desk operations and escalated tickets to ensure client's problems are handled as expeditiously as possible.

• Mentoring and training up junior and new staff.

• Provide direction in data naming, documentation and usage processes in information system planning.

• Managed data migration program enforced migration of data. Has done the migration of data from one version to another.

• Loading and analyzing the data every day with the help of history files and logs through putty and winscp.

• Modified the data in case of changes in the information and updated it accordingly on the template or the spreadsheet.

• Arranging & chairing weekly team meetings, focusing on targets & achievements. Attending system audits on the data to ascertain its accuracy at all times. Project: HP Asset Manager in Atos

Duration: 3 years

Project Description: HP Asset manager registers and maintain all the required data of assets, locations and contracts related to the department in accordance to the Standard Operating Procedures manuals. Roles and responsibility: Register all the assets, all the contract related data to support and maintenance either by manually or by using import facilities for uploading a large amount of assets, locations and contracts data. Project: Application Packaging in Atos

Duration: 1 year

Project Description: The process of capturing the changes made by an Installation Program (Package) which is designed to support company standards and distribution methods is known as Application Packaging. Roles and responsibility:

• Assisted in the development and publication of processes and standards that support the Application Packaging function. Co-ordination of User Acceptance Testing of packaged applications.

• Documentation of all tasks, activities, relating to the Application Packaging role. Project: Core banking

Duration: 6 Months

Project Description: Core Banking is the heart of the System which covers the typical functionality of any Financial Institution needed to support its primary operations. This functionality can be adopted according to the strategic needs and operational requirements of the Financial Institution. Achievements

• Received SPOT award for year 2010-11 and received appreciations from management as well as from customers for providing consistent and exceptional customer service on time.

• Have been added role of Document Manager for Data Admin Team.

• Also was the SPOC for Resource management planning and Time Booking of ESS Timesheet migration project for Service Management Tooling & Services (SMTS) and Workplace Support Desktop (WSD) teams. Strengths:

• Strong team co-ordination capabilities

• Customer Relationship

• Ability for multitasking & to meet the deadlines

• Strong Organizational Skills

• Service Management & Service Support

Certifications and Professional Trainings:

• ITIL V3

• ISO 20000 Training

• ISO 27002 Certified

Personal Details:

Date of Birth : 22nd February 1988

Gender : Female

Nationality : Indian

Languages know : English, Hindi, and Oriya

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place : BANGALORE Signature

Date : 02/05/2018 Swagatika Pattnaik

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