Administrative Assistant Customer Service
Resume:
Joan Alderman
Navarre,FL ***66
******.*****@*****.***
OBJECTIVE:
Hard working, dedicated and passionate. Interested in expanding my horizons and working in a team environment. Looking to help a business prosper by offering creativity, hard work and winning personality.
QUALIFICATIONS:
Proficient in Microsoft applications for Windows including Word, Excel, PowerPoint, Access as well as multiple other programs, professional written and oral communication skills, experience with multi-line phone, and inventory management experience.
EXPERIENCE:
Payroll Clerk/Administrative Assistant 2013-2018
Communications Unlimited Marketing, Inc.
Create and reconcile billing on a weekly basis.
Payroll management for the branch.
Create invoices for work done by technicians for billing.
Answering multiline phones, filing.
Dispatching technicians and assisting them with the completion of adding cable equipment and completing work orders.
Processing and scanning equipment to assigned technicians.
Assisting supervisors in daily office activities.
Tracking progress of technicians during work hours.
Administrative Assistant/Dispatcher 2009-2012
Custom Cable Services, Inc.: Fort Walton Beach, FL
Create and reconcile billing on a weekly basis.
Answering multiline phones, filing.
Dispatching technicians and assisting them with the completion of adding cable equipment and completing work orders.
Processing and scanning equipment to assigned technicians.
Assisting supervisors in daily office activities.
Tracking progress of technicians during work hours.
Office Administrator 2006-2008
Valley Crest Tree Care Services: Shalimar, FL
Hiring, training and supervising staff; coordinating and evaluating all administrative duties for branch.
Identifying and resolving problems while providing exceptional customer service.
Overseeing Accounts Payable process - ensuring that payables are processed per Company policies.
Tracking Accounts Receivables, preparing reports and making collection calls as needed.
Processing payroll accurately, efficiently and per Company and governmental guidelines.
Providing purchasing assistance as needed for office equipment, supplies and safety equipment for tree crews.
Managing branch human resources including new hire benefits and open enrollment for eligible employees; new hire paperwork; processing leave of absences, seasonal layoffs and terminations and maintaining employee files.
Ensuring that all information is kept in strict confidence for both employees and Company operations per federal and Company guidelines.
Auditing administrative functions; ensuring that files are maintained as required by Company policies and regulatory guidelines.
Demonstrating role model behaviors on ethics and integrity as well as positively promoting Company culture.
Responsible for ensuring that all administrative operations run smoothly, efficiently and per Company policies and procedures.
Aided in the scheduling of crews to job sites.
Scheduling appointments for business developers/arborists with potential and current clients.
Maintaining great customer relations.
DEGREES & CERTIFICATIONS:
General Equivalency Diploma 1988
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