Sales, Customer Service, Computer, Social Media
Resume:
KATHRYN A. NYGAARD
Phoenix, AZ *****
*******.*******@*****.***
SUMMARY OF QUALIFICATIONS
Customer Service – Maintained positive relationships with members
Communication – Able to clearly communicate and connect with callers
Technical Skills – Trained and proficient on multiple computer applications
WORK EXPERIENCE
Aerotek, Phoenix, AZ
Licensed Health Insurance Agent 9/2017 – 12/2017
Assigned to The Results Companies for seasonal position
Advised, educated, and enrolled incoming callers regarding Medicare prescription drug plans during the annual enrollment period.
Self-employed - Freelance, Phoenix, AZ
Artist 3/2015 – present
Modern, abstract and fine art paintings using acrylic and oil paint on canvas
Promoted and sold paintings online using social media and in person
Optum, Phoenix, AZ
Member Services Agent for client United Healthcare 2/2015 – 3/2017
Handled a variety of customer service situations
Educated callers on Medicare plans
Connextions, Phoenix, AZ
Medicare PDP Agent and CVS Pharmacy Help Desk Agent 9/2013 – 02/2015
Sold prescription plans to callers for the United Healthcare account
Troubleshot insurance claim processes for CVS pharmacists
Arizona Republic, Phoenix, AZ
Sr. Account Specialist 4/2013 - 9/2013
Several months experience handling calls in the stop-save team to retain customers
Promoted and sold newspaper subscriptions to incoming callers
Arizona Republic, Phoenix, AZ
Consumer Solutions Agent 5/2011 – 4/2013
Resolved problems and answer customer questions
Lead in performance for the month of October 2011
Gannett COE
Customer Solutions Agent 6/2007 – 5/2011
Interacted with diverse people from all over the United States
Sold newspaper subscriptions for customers in over 20 cities nationwide, including the Arizona Republic
EDUCATION
Oklahoma State University Stillwater, Oklahoma
BA in Journalism and Broadcasting with emphasis in public relations 2012 graduate
References: Provided upon request
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