Payroll, Customer Service, Retail Management

JEFFREY DELONG

*** ******* ******, *******, ** **510

Cell: 813-***-****

*******@**********.***

Experienced Payroll Implementation Representative with excellent customer service and management skills. Action- oriented with strong ability to communicate effectively with team, executive, and business audiences. Results-oriented

Client-focused

Proficiency in Payroll Implementation

Dependable

Customer Service

Fast learner

Computer proficient

Mentoring

04/2000 to 04/2018

ADP

Alpharetta, GA

Implementation Specialist II

Effectively complied company and employee information to implement an accurate set up of details in the payroll system. Assisted, trained, and educated clients on how to process their payroll and update company and employee information. Processed payrolls and updated company and employee information at the clients request. Worked with the tax and banking departments to make sure clients were bought up to proper expectations. Mentored new employees and set up one on one meetings to help assist them with any questions. Was the Implementation Lead on the "Sales Day in Service" sharing best practices with our sales associates. Became my teams "Applied for Champion" leading them to resolve state withholding, state unemployment and local applied for IDs. Worked as my teams "Transfer Champion" bringing clients from our Workforce Now and Wholesale platforms to the Run platform. Was able to complete all work assignments accurately in a fast paced environment.

03/1995 to 04/2000

SLM MANUFACTURING CORPORATION

Somerset, NJ

Estimator/Inside Sales

Prepared the estimating and job costing for manufacturing a clients packaging needs. Assisted in the inside sales department in gaining new business. Represented the company at trade shows. 06/1984 to 03/1995

RECORD WORLD

Rockaway, NJ

Retail Manager

Organized and maintained a million dollar plus money making store. Ordered products, hiring and firing of employees, training of employees, setting up displays, making up work schedules, working on theft prevention internally and externally, treating all customers in a professional and friendly manner. BACHELOR OF SCIENCE: MANAGEMENT

Fairleigh Dickinson University, Madison, NJ, United States ASSOCIATE OF ARTS: MANAGEMENT

Somerset County College, Somerset, NJ, United States Year End Productivity winner at ADP for 1/31/18

Top Elite Associate for ADP Aug 2017

Received the Bronze Medal at ADP for the Client Experience Olympics for 3rd quarter FY 2016 Received the Silver Medal at ADP for the Client Experience Olympics for 2nd quarter FY 2016 Top Implementation Specialist at ADP South 1st Quarter 2016 Top Implementation Specialist at ADP South Aug 2016 Top Associate at ADP South for the Team Scoreboard March 2016 SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

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