Sales Manager

DAYNA A. HICKS

**** ******** ****, *******, ******* 30040

404-***-****. 770-***-**** ************@*****.***

SUMMARY

An innovative, accomplished Senior Executive with broad expertise in developing and fostering business partnerships / relationships with small, mid-size and large organizations with extensive background in the financial services industry with a deep understanding of the credit bureau business, analytics and underlying technology. A goal-oriented, decisive leader in the information and technology services industries with a sharp focus on business development, product development, operations, fulfillment, sales, marketing and general business disciplines.

•Develop leverage cross-functional teams to create and deliver effective and efficient business solutions

•Develop and enhance Third Party Relationship Management, Vendor Management (Service Providers) and Relationship Management

•Outsourced Contract and Relationship Management, including regulatory oversight and management

•Manage and service Client Relationships in the Financial Services Industry

•Direct strategic initiatives to enable revenue development, strong business partnerships with strong work ethic, loyalty and commitment to growth

EXPERIENCE

Southern Respiratory, LLC 2016- Current

Director of Operations and Compliance

•Developed and the operational guidelines for a start up business in the durable medical equipment segment of the healthcare market.

•Oversight of building a new facility as well as the physical move to the new location.

•Developed and implemented processes to take an order from a physician through to billing the insurance company and posting payments into the system of record.

•Developed a new company brand to include all marketing materials.

•Developed and implemented a logistics tool to ensure that the delivery technicians are as efficient as possible.

Developed operational guidelines that follow both commercial and private insurance companies compliance requirments. Conducted and successfully completed the review with ACHC, the governing body for Durable Medical Equipment Companies.

NCR, Atlanta, GA 2012-2016

Global Marketing / Professional Services

•Developed and launched global marketing materials in the financial service market for new tools and services launched within the Professional Services team.

•Responsible for serving as the point of contact for the Professional Services Organization and multiple sales vertical teams to promote common standards, processes and procedures.

•Developed marketing materials and served as an operations consultant in the channel optimization and business strategy marketplace.

•Ensured products and services followed regulatory guidelines, as well as serve as the liaison between financial services customers and internal Legal department.

Developed and delivered training for the Professional Services Consulting team on Branch Transformation which included services ranging from self-service channel strategy, operational excellence as well as general advisory services within the financial institution.

FICO, Atlanta, GA 2010-2011

Client Partner / Relationship Manager

•Managed the TransUnion LLC U.S. / TransUnion Canada relationship, which represent over $83M in annual revenue.

•Developed and launched renewed partnership between our companies based on new contractual terms. This included developing new relationships, determining new business opportunities and implementation.

Ensured products and services were in compliance with regulatory guidelines, as well as serve as the liaison between Client and internal Legal department.

•Developed new programs or line(s) of business opportunities between TransUnion US / TransUnion Canada and FICO.

Program Manager for two new products that are being introduced to the Canadian Market, which included defining product need, development, coordination of customer input to development team, update meetings with both technical and non-technical teams.

FIRST BANK OF DELAWARE, GA 2007-2010

SVP Relationship Manager / Program Manager

•Managed the CompuCredit vendor relationship, which included management and oversight of Tribute, Imagine and Embrace credit card portfolios.

•Ensured that the programs are in compliance with regulatory guidelines, as well as serve as the liaison and leader of regulatory examinations for both Safety & Soundness and Compliance with the with FDIC.

FIRST BANK OF DELAWARE (continued)

•Established a program office that managed and standardized the credit card portfolio reporting for both risk and compliance management.

•Developed and implemented the vendor management program, which provided quarterly management business reviews, established monthly and quarterly reporting packages, defined and delivered the reporting required for the Board of Directors and the FDIC. Established and facilitated the Quarterly Management Meeting between the Bank and CompuCredit executives.

COMPUCREDIT, Atlanta, GA 2005-2007 VP Sales and Business Development

•Created, designed, developed and launched a new business division within CompuCredit.

•Developed the supporting technology, operations, fulfillment, marketing and sales team to support the newly created suite of products and services.

•Managed the third-party vendor relationships that supported both customer service and collections for the new product.

•Developed and managed the relationship for credit data supplier.

ZOOT ENTERPRISES, INC., Atlanta, GA 2003-2005

VP Sales and Business Development

•Developed an outside sales team to sell credit decisioning solutions in the Financial Services Industry.

•Third Party Management of credit data suppliers.

•Validated and implemented each customer's credit card policies and procedures as part of the credit decisioning system.

•Developed marketing program to support the Loan Acquisition System.

•Sold the system to one of the top three automotive leaders with a successful and profitable deployment. Provided onsite support as part of the implementation of the system.

EQUIFAX, INC., Atlanta, GA 1982-2003

SVP North American Operations

Managed the North America Technology Teams to support the online system for Equifax

Credit Reporting System ($800M in revenue).

•Planned, budgeted and managed Mid-Range Operations, Customer Support, Data Acquisition Services and Operations in house to support the Equifax Credit Reporting System.

Managed the outsourced relationship with IBM for the mainframe operations for the Equifax

Credit Reporting System.

Established and maintained 99.99% online availability for 24 months from 95% online availability.

•Assisted customers in establishing credit policy and managed the implementation into the

Equifax delivery system, which was available real time and, in a batch, (offline) environment.

EQUIFAX. (continued)

•Developed, staffing and managing the Decision Analytics Team and Business Solutions Team, which supported and deployed Decision Power, which was an industry first in online real-time decisioning.

•Created the fulfillment teams that had responsibility for crafting, developing, implementing and supporting Decision Power. Developed and maintained the role as liaison between sales and technology.

•Created, implemented and trained both internal sales and external customers on statistical models such as FICO's Beacon product.

OTHER PROFESSIONAL EXPERIENCE

Mentoring Children / Financial Services credit, checking, and financial fundamentals

EDUCATION

Masters Business Administration, Management, Emory University, Atlanta, GA

Bachelors Business Administration, Management and Computer Science,

Freed Hardeman University, Henderson, TN

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