IT Analyst and Network Manager

Bruno Souza da Costa

Married, ** years, Brazilian

*.*******@*****.***

ZIP CODE 26551-060

+55-21-358*-**** / +55-21-999**-**** / +55-21-999**-****

Objective: INFRASTRUCTURE, PROJECTS MANAGEMENT, TEAM LEADERSHIP

Summary of qualifications

Career developed in Information Technology, with experience in project management, team leadership, support for data and telephony networks and developing projects. Project management, following the practices of the PMI and ITIL, involving demands control, schedule definition, feasibility analysis, negotiation of terms and scope, ensuring deadlines, costs and quality. Expertise in implementing and supporting network infrastructure, products and technologies used to provide efficiency, stability and reliability in enterprise environment. Leader and project specialist such as CCTV, security systems, data transmission, LAN, WAN, Wireless, Cisco voice, structured cabling, cost reduction, datacenter environment restructuring, access management and business continuity.

Evolution of Career

Supervia Concessionária de Transporte Ferroviario S.A. 04/2011 – Current

It Analyst

Assignments:

Manage IT infrastructure’s projects, outsourcing team leader, searching new technologies and seek partnerships to meet corporate demands.

Network support, configuring and maintaining network assets, using Cisco and HP devices, including access points, wireless controller, switches, routers, and Firewalls Cisco ASA, Palo Alto and Juniper.

Support for Cisco IP telephony and call center with Cisco Unified Communication Express (UCCX).

Data network monitoring and communication links using the tool PRTG. Main projects:

Participation in the introduction of project management methodology (PMI);

Introduction of methodology Project Model Canvas;

Management, project planning and deployment of Cisco IP telephony;

Project planning and deployment of it infrastructure with high availability;

Planning and implementation of the Datacenter migration project;

Management, planning and implementation of the Wireless Network Project;

Management, planning and implementation of IP addressing migration Project;

Management, project planning and implementation of Video Conference;

Planning and architecture of the firewall platform migration Project;

Planning and architecture design of CCTV in the train stations;

Planning, implementation and operation of NGFW Palo Alto.

FMC Technologies do Brasil LTDA

06/2009 - 03/2011

Junior support analyst

Assignments:

Infrastructure - Monitoring servers and network equipment with Solarwinds Orion tools and Syslog, in the NOC area. Cisco Call Manager configurations. Maintenance of network with equipment Video Conference Tandberg, Cisco switches and routers, WAN Accelerator Riverbed and Juniper firewall. Creating procedures. Implementation of logical and physical infrastructure projects. Maintaining links with the operators;

Telephony - Responsible for the maintenance of the company's mobile and fixed telephony, in addition to the project to implement processes for cost reduction of telephony, with 30% reduction after completion - Netmanager tool.

LAN Designers

07/2007 – 05/2009

Microcomputer Analysis specialist

Assignments:

Computer maintenance, installation and support of software and hardware, acting at the Help Desk of the Sulamerica Seguros;

Acting on FMC Technologies do Brasil as Help Desk, plus the supervision of structured cabling of the company, with a focus on creating points of network and telephony and maintenance of them. Remote support;

Establishment of procedures;

Assistance to users with the English language.

IT Specifc Knowledge

LAN and WAN: troubleshooting, BGP routing, EIGRP, OSPF and static, ACLs, VLANs, backups, STP, DHCP, DNS, NAT, RADIUS, switches Cisco, 3COM (HP), D-Link, DELL, Transition. Security: Operating Cisco ASA security system management, Juniper SRX and SSG and Palo Alto. Wireless: Controller, Deployment and Management of Cisco APs and D-Link, Captive Portal, 802.1x. Voice: Installation and configuration of CISCO VoIP devices, creation and maintenance of UCCX scripts, Call Manager, Cisco Unity, Voice Gateway, Gatekeeper, Encryption. Servers: Windows 2008/2012 Services (DNS, DHCP, NTP, AD, NPS), basic VMware operation.

Academical

MBA in project management

Universidade Veiga de Almeida – RJ

Completed in 2014

Bachelor of Computer Networks

UNIABEU-RJ

Completed in 2004

Courses

GNU/LINUX Advanced – BIT Company – 2002

MCP Windows XP – PC Service – 2005

MCP Windows Server 2003 – INFNET – 2006

ITIL V3 – FMC Technologies – 2011

UCCXD – Multirede – 2014

CCNA R&S – NETTS – 2014

CCNP R&S – NETTS – 2015

WIFUND – Multirede - 2016

Certifications

MCDST - 2009

Languages

Portuguese - Native

English – Advanced

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