Support Engineer

SathishKumar Manohar 443-***-****

*********@*****.***

Peoplesoft Technical Consultant

PROFESSIONAL SUMMARY

5+ years of professional work experience in development, implementation, upgrade, production support of PeopleSoft HCM application. As a PeopleSoft technical consultant, my responsibilities are involved in full life-cycle of HCM 8.9 upgrade including Fit-Gap analysis, compare reports, modifying existing customizations, creating new customizations, configurations, resolving pre and post-implementation issues, various kinds of testing and on-call support and maintenance.

Hands-on experience of full SDLC - Requirement Analysis, Design, Development, Deployment, Compilation, Data Comparison and Testing

Strong technical knowledge in Application Designer, Application Engine, Component Interface, Application Packages, PS Query, AMS and Workflow

Oracle Certified Technical Developer, proficient in PeopleTools 8.53/8.52/8.50/ 8.48

Good experience in leading technology teams and involved in all technical meetings, analysis and timeline estimates

Expertise in coordinating tasks and objectives with project resources

Responsible for ensuring team member’s deliverables on time by conducting date to day status calls and meetings

Expertise in handling onshore and offshore teams

Expertise in handling End to End application teams like front end, backend and testing

Worked on different flavours of projects: PeopleSoft Implementation, Application Support, and Application Upgrade

Strong understanding of the following functional modules

•HRMS: Core HR, Benefits, Payroll for NA, Time & Labour, AMS

Applied tax bundles and patches, using Change Assistant

Hands on experience in version control tool – STAT

Experience in Database – Oracle and DB2, and strong SQL skills.

Experience in all phases of software development life cycle.

Strong analytical skills with ability to quickly understand client’s business needs.

Dedicated, self-starter with strong technical, analytical and interpersonal skills.

Good working experience in Requirement Gathering, High Level and Low-Level Designing

Good working experience in AGILE SCRUM METHODOLOGY

Developed App Engine programs and Integration objects to build custom reporting application

Implemented external applicant module (Candidate Gateway) for external applicants to be login and apply job request using new web profile and new web server instance

Worked with testing team to resolve defects in SIT (system integration test.), performed parallel testing in payroll

Worked on schedules for part time and full-time employees, entitlements and leave accruals for vacations, absences types (Leave of absence, unjustified, vacations, PTO etc)

Ran compare reports to get all customizations in Production environment. Also worked on Fit gap analysis to detect applicable new functionalities implemented in PSv9.0

Ran SysAudit, DDDaudit and Alter audit reports and have cleared Target environments by deleting inconsistent tables and orphaned objects

Extensively used DMS Scripts with Data Mover for the data conversion

Designed and Developed processes which integrated the existing system with the People Soft system

Utilized the following database and tools to assist in daily activities: SQL, SQR, PS Query, Application Designer, People Code, COBOL, and Application Reviewer

Received Certificate of Appreciation by Prudential Insurance for $6millon E*TRADE project

Got STAR OF THE PROJECT AWARD from WIPRO Technologies for CDAS project

TECHNICAL SKILLS

ERP Tools

PeopleSoft HRMS – 9.1, 8.8

Functional Modules

HRMS – Core HR, Payroll for NA, Time & Labour, AMS.

Tools/Versions

PeopleTools 8.53,8.52, 8.50, 8.48

Application Designer, Application Engine, Component Interface, Application Package, Approval Workflow Engine, PS Query, XML Publisher, Data Mover, Change Assistant, Stat

Utilities

Toad, WinSCP, Editplus, Textpad, Putty, Dollar Universe, Bluezone FTP, Maestro, HPQC, AQT, BeyondCompare, SecureFX, SecureCRT, Control-M and HP service Center

Other Tools

MS-Excel, MS-Word, MS-PowerPoint, Notepad++, VISIO

Database

Oracle 9.x, DB2, MS SQL Server 7.0

Operating Systems

Windows 9x/2000/XP

Certifications

Oracle People Tools 8.50 Certified Specialist

EDUCATION & CERTIFICATION

DIPLOMA in Electrical and Electronics 2005 – 2008

From Department of Technical Education, TN, INDIA

Bachelor of Technology in Electrical and Electronics 2009 – 2012

From Pondicherry University, INDIA

Oracle People Tools 8.50 Certified Specialist, Mar 2017

Trained on WORKDAY from HEAXAWARE Technologies

WORK EXPERIENCE

PeopleSoft HRMS 9.1 Application developer

Client: Prudential ASM, USA May 2016 – Mar 2018

Role: Senior Software PeopleSoft Consultant

Providing Maintenance and Support Services for Prudential PeopleSoft HR application. Prudential Financial, Inc. is an American Fortune Global 500 and Fortune 500 company whose subsidiaries provide insurance, investment management, and other financial products and services to both retail and institutional customers throughout the United States and in over 30 other countries

Responsibilities:

Analysing business requirements and Preparing Technical design documents for the development/modifications based on the functional requirement

Developed New SQR, Application Engine for the business requirement of the Customer

Worked on various production issue investigations and defect fixing tasks

Modifying SQRs, UNIX scripts, Application Engines and COBOL programs for the business requirement of the Customer

Involved in debugging and fixing the defects found in SIT and UAT

Done customization for PeopleSoft delivered SQRs as per client requirement

Migrated the batch objects from one environment to other environments through STAT

Worked on Tax update retrofitting for NA payroll

Created/modified job scheduling using Control-M tool

Involved in the preparation of test data and test cases for Unit testing and have good hands on QA testing processes in HPQC.

Responsible for delivering best development practises. Also ensure to use of repositories for deliverables, methodologies and business development documents

Creating unit testing, system testing, Stress Test & support user acceptance test results

Supporting the product in DEV, IT, ST, UAT, PT and Production. Fixing all the defects pre- and post-production.

Coordinating tasks and objectives with project resources including Architects, Leads, developers and testers

Handled end to end E-trade project (Tax updates) and delivered on time by working in Agile module

http://www.visakhachronicle.com/Environment: PS 9.1/PSTools 8.51, 8.54 HRMS 9.1 in NT, Tools: PeopleTools 8.53 – Application Designer, Data Mover, Modules: Core HR, Payroll for NA and Benefits

PeopleSoft HRMS 9.1 Application Support (CDAS)

Client: FedEx Ground, Pittsburgh, USA Feb 2014 – May 2016

Role: Senior project engineer

CDAS is a highly customized module built on Core HR, for managing the contractors and drivers associated with FedEx Ground, which is a shipping company. This project is to provide Level 2 application support, including the bug fixes and maintenance, based on strict SLA

Responsibilities:

●Handled Level 2 Application Support for the Driver Data custom module, which is built on PeopleSoft delivered Core HR module

●Provided technical support for bug fixes reported in production environment in real time, under strict SLA, by identifying whether it is data issue or code issue

●Provides Support to Contractors and Employees globally and maintains the HRMS of the company

●In addition to support, worked on system enhancement requests and provided Design document, Unit testing, UAT support and post production support

●Provided value-added services based on the analysis of day-to-day tickets, to improve the system and to reduce the ticket counts

●Provided technical guidance for a team of five members

●Additional Responsibilities include coordinating Technical delivery with PM / PMO

●Involved in gathering the requirements for integration and participated in the business meetings

with third party

●Worked with users/customers to ensure that significant deliverables and objectives were met. Assisted with end-user support; including answering questions and addressing problems when required

●Tracked, analysed, tested, and implemented numerous Updates & Fixes to allow the payroll and settlement process to meet the client’s business requirements. Also, developed various reports in Payroll and HR

●Mentored other employees. I am flexible with my work hours and have adjusted myself based on the project needs

http://www.visakhachronicle.com/Environment: HRMS 9.1 in NT, UNIX and Oracle, Tools: PeopleTools 8.52 – Application Designer, PS Query, Data Mover, Modules: Core HR, Payroll for NA

PeopleSoft HRMS 9.1 Application Support (HGST)

Client: Hitachi Global storage May 2013 – Jan 2014

Role: project engineer

Hitachi, Ltd is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group (Hitachi Gurūpu) and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems

Responsibilities:

Worked on production support issues to debug the codes and to modify the setup which required

Involved in end-to-end setup of Absence Management module

Involved in configuring setup of Absence Management module to enable EE for Vacation

Involved in preparing technical design documents

Gathered requirements, designed gap strategies, Design, data analysis, data cleaning, preparing technical documentation, Table set up for PeopleSoft 9.1 Time & Labour and Payroll for NA Implementation

Applied Patched and bundles from Oracle, either manually or using Change Assistance, incorporating the custom code (retrofit)

Identified reoccurring issues as well as code bugs and routed them to Problem Management

Coordinated offshore delivery from onsite, for the entire life cycle of enhancement projects

Maintain and modify real time and batch rules used by time administration process. Work with the business users to clear up low and medium exceptions. Recognize high exceptions generated through Time Administration and Payroll Calculations and works to correct any configuration set-up errors that resulted in the high exception

http://www.visakhachronicle.com/Environment: PeopleSoft HRMS 9.1 and Oracle 10g as database. Tools: PeopleTools 8.53 – Application Designer, PS Query, Data Mover, Modules: Core HR, Payroll for NA, AMS

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