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Business Analyst

Washington Township, New Jersey, United States
May 16, 2018

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** **** *****

Turnersville, NJ 08012



I am a capable and articulate business analyst in the financial services industries, with proven business analysis, compliance, data security, process improvement and information technology experience. I have a long track record with multiple successes on diverse projects to streamline business processes, improve work\flow efficiencies, enhance existing systems, implement and integrate new systems and vendors, automate business processes, enhance the user experience, and resolve issues impacting operations across multiple business units, systems and vendors.

Data Group Inc (Ditech) 11/17–12/17

Domain SME

●Provided domain familiarization training to team members

●Attended Pega Systems training for use in project

●Rereviewed/Groomed client user stories

Bayview Loan Services Fort Washington, PA 4/15–6/17

Origination Solutions Specialist (Business Analyst)

●Provided business analysis for Loan Origination applications.

●Elicited, documented and/or groomed business requirements for BRD’s or user stories, for Agile and Waterfall projects

●Managed pipeline of change requests/enhancements and open issues to resolution.

●Identified user issues and developed solutions while maintaining regular communication of the status to stakeholders, including TRID related projects.

●Maintained relationship with and set expectations for vendors

●Successfully supported LOS deployment for Correspondent LOS, LendingSpace

Homebridge Financial Services Iselin, NJ 04/14–4/15

Solutions Delivery Manager (Business Analyst)

●Provided business analysis for LOS implementation and associated business process changes, including multiple interfaces.

●Developed and groomed user stories.

●Managed pipeline of change requests/enhancements.

MBO Partners/Dorado/CoreLogic (Supporting Chase LOS project), San Mateo, CA 08/10–1/2014

Senior Lead Business Analyst

●Provided business analysis for LOS implementation with a major client to support the residential mortgage lending group.

●Developed requirements and business process plan for changes to various key integrations

●Lead business analysis team from scope definition through requirements gathering, documentation, development, QA and testing to final delivery in support of enhancements project for a major client.

●Elicited, documented and/or groomed business requirements for BRD’s or user stories, for Agile and Waterfall projects

●Served as primary POC between CoreLogic and customer teams.

Fidelity National Information Services, Malvern, PA 09/08–11/09

Business Analyst Manager – Off-Shore Business Analysts

●Successfully coordinated all business analyst team members, off-shore and on-shore, to support a major international client

●Reviewed and/or created multiple in depth business requirements documents

●Subject Matter Expert on technology requirements.

●Mentored off-shore business analyst team on requirements gathering and documentation, risk and cross-impact identification.

●Tracked deliverables and maintained on time for BA team’s deliverables.

●Served as a resource for responses to RFI’s.

JPMORGANCHASE, Fort Washington, PA 01/08–05/08

Project Manager

●Maintained the project plan in support of the lending origination system (LOS) development and implementation project, including the conversion of data from legacy systems into the new system.

●Identified and monitored risks, issues and cross-impacts potentially impacting project delivery.

●Developed a communication plan for the LOS Project including all resources and stakeholders.

●Coordinated business analyst activities

MERRILL LYNCH (Synechron), New York, NY 09/07–01/08

Senior Consultant (Business Analyst) – Data Warehousing

●Successfully supported continuation of a data warehouse project (project referenced below – Synechron).

●Elicited and documented business requirements

●Deliver documents for process of converting data from various servicers into a single industry standardize XML schema compliant format.

SYNECHRON TECHNOLOGIES, Piscataway, NJ 04/07–08/07

Senior Consultant (Project Manager/Business Analyst) – Mortgage Business Analysis

●Supplied subject matter expertise on the residential lending and banking industries across multiple projects.

●Worked with stakeholders to clearly define requirements and set change requests.

●Led the data conversion project into a single MISMO compliant format from multiple residential mortgage servicers.

●Responded to RFI’s and RFP’s from potential customers in the banking and mortgage industries.


Director – IT and Project Management/Business Analysis

●Managed projects related to infrastructure, systems, data security and other business related projects for a mortgage lender.

●Successfully led various development projects according to the corporate SDLC: website, automated underwriting, automated workflow, data warehouse/business intelligence tools for Capital Markets, pricing engine, and residential mortgage loan origination system implementation and conversion from the legacy system.

●Communicated status and scope to all stakeholders including C level corporate leadership.

●Managed implementation projects to support all units, origination through capital markets teams, and business processes from requirements through design, development, QA and UAT to final delivery.

●Worked with stakeholders to develop and document requirements.

●Managed outsourcing and vendor relationships for development, fraud detection, imaging, and data security.

●Led project to develop systems to support commercial lending.


Director – Business Solutions

●Built, managed and trained team of business analysts.

●Defined and document requirements for multiple projects that required compliance with; corporate SDLC, Sarbanes-Oxley, Patriot Act (OFAC), GLBA, HMDA, TILA, FACTA, KYC/AML and other relevant rules and regulations published by various entities, such as the OCC, SEC, FCC, OTS, Treasury Department, CFPB and HUD.

●Led enterprise operations system implementation project including integrations and support of business process outsourcing to an on budget/on time delivery with consistent and clear communication to all stakeholders including C level leadership.

●Spearheaded customized automated underwriting system implementation project through initial requirements gathering and RFI.

LEHMAN BROTHERS, INC/SIB Mortgage Corp., Denver, CO 09/96-11/04

Sr. Vice President – Loan Management Solutions, Analysis, Third Party Relationships and Integration

(f/k/a Business Solutions)

●Established User Advocacy concept to improve communication between business units and technology resources and to insure the concerns and needs of all users were addressed.

●Elicited and documented requirements for multiple projects to integrate business applications, including LOS, and various third party applications including integrations with partners for business process outsourcing..

●Led team in support of LOS and associated systems (AU, Servicing, Document Management, Point of Sale, and Audit)

●Built and managed a team to provide user support, system integration, business analysis, business process improvement, data security and vendor management.

●Led projects to evaluate and enhance business processes, workflow system rules and other system processes.

●Renegotiated vendor contracts which resulted in annual savings in excess of $3M and improved service level guarantees.

●Managed multiple implementation and integration projects from RFI through delivery including, a point of sale/CRM system, an automated fraud detection system, a hedging/risk management system for capital markets, an imaging solution, an OFAC compliance business process, a Loan Origination System, commercial lending enhancements, construction lending integration.

●Successfully managed multiple system conversion projects.

●Led several residential compliance projects relating to HMDA, Patriot Act, GLBA, FACTA, Sarbanes-Oxley.

●Delivered integrations and processes for imaged documents.

●Provided project management leadership to convert to MERS to compliant documents and processes.


All aspects of residential mortgage lending and business analysis, as wells as project management, Dodd/Frank (CFPB) compliance, Balanced Scorecard Principals, and leadership experience with Sarbanes-Oxley, Patriot Act, AML, KYC, GLBA, HMDA, FACTA, SAS-70, HOEPA, TILA and FCRA compliance. Strong knowledge LOS (Loan Origination Systems), Loan Servicing systems, Automated Underwriting systems, Pricing and Risk systems, and other systems related to banking and loan origination or lending. Also possessing extensive knowledge of MISMO, MERS, XML, construction lending, loan servicing, underwriting principals and best practices, loan origination, processing, closing, fraud detection, data security (electronic and physical), vendor management and customer relationship management, as well as significant experience with risk identification and mitigation, RFI and RFP planning and execution, strong planning and communication skills.

Critical Applications: MS Project, Visio, MS Office Suite, ServiceNow, Agile and Waterfall Methodologies, SQL, ProfileDirect, ChanelMaster (CLOSR), MortgageFlex, Empower, Fidelity MSP/CPI, DU, LP, Ellie Mae/Encompass360, AMB, DACSS (S&P), Point, Byte, ILS Servicing, SharePoint, PowerSeller, QRM, OptimalBlue, LendingSpace, Pega Systems, ALM/Quality Center, Clarify, SharePoint, Balsamiq

Pega Systems Experience

While supporting the Ditech business process automation project I was trained over three weeks on how to use the Pega System as a team member. Additionally I also participated in some online Pega training on the Pega Academy website. The Ditech automation project was unique in that we were using Pega not only to support the project and to document requirements/user stories, but Pega was also to be the system used to automate the Ditech business processes. This duality did provide me a unique insight in to how Pega can be used


●MERS Implementer Training 2006 (Mortgage Electronic Registration System)

●Executive Leadership Training 2001- Brenner Executive Resources, Inc.

●SIB Team Building/leadership seminars 2000

●Fannie Mae DU Administrator Training 1999

●NJ Real Estate Licensing School, 1997

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