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Customer Service Representative

Wilmington, Delaware, United States
May 16, 2018

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Heather Kuberski

Hard working and dependable

Wilmington, DE


To obtain a challenging position that allows for opportunities to utilize and to further develop existing skills and experience.

Work Experience

Corporate Customer Contact

DuPont - New Castle, DE

July 2017 to September 2017

Contract position.

Answer inbound phone calls from persons asking product questions or to be directed to a specific department.

Respond to inbound web inquiries with appropriate responses.

Customer Service Representative

AmeriGas - New Castle, DE

November 2016 to July 2017

Answer inbound customer phone calls.

Resolve customer issues or answer questions. Provide excellent customer service.

Endure drivers work for previous day has been entered correctly into computer.

Process service work.

SAP experience

Business Unit Coordinator Global - New Castle, PA

February 2015 to August 2016

Currently manage at least 13 employees.

Manager manpower efficiently.

Answer customer support tickets.

Countless other duties.

Warehouse Associate

June 2013 to October 2014

Stow items in shelves for pickers to retrieve on customer orders and provide excellent service to make sure customers get their orders on time and correctly.

Ambassador: Train new associates in the proper bin etiquette, procedures, and make sure they understand processes to ensure they succeed at their job.

IOL: Inventory at Odd Locations- Research items to see possible locations, look for missing/aged items and fix problems so they can be stowed.

Problem Solve: Fix problems the stowers come across when trying to stow items.

Patient Care Technician

Fresenius Medical Care

April 2010 to May 2011

Cannulate patients to be dialyzed.

Monitor vital signs ever 30 minutes.

Provide customer service.

Countless other duties.

Emergency Room Technician/Registration

Nemours/A.I. DuPont Hospital for Children

April 2005 to March 2009

3 years Registration/customer service experience

In-bound call/reception

Admitting patients to hospital from ER in computer

Co-pay collection from families as they leave the hospital.

Assist Nurses and Doctors with procedures. Restrain patients during procedures. Some experience in drawing blood. Transport patients. 6 months experience at ER Technician

Abide by HIPAA

Cardmember Services/Credit Bureau Dispute Specialist

Discover Card - New Castle, DE

October 2001 to December 2004

Customer Service. In-bound call center.

Receive online credit bureau disputes. Investigate accounts of card members and respond to the credit bureaus in a timely manner.

Adhere to FCRA guidelines.

Sell products to Card members.


High School Diploma

Thomas McKean High School - Wilmington, DE

June 2001


SAP 1 Year

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