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Project Management Manager

Hopatcong, New Jersey, United States
May 16, 2018

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Thomas O’Brien

* ***** ******

Wharton, New Jersey 07885


Results-driven and Analytical professional providing World Class Service for 900K+ clients and 150 million users. Main focus on ADP Identity Access Management internet application in Project\Test management. Extensive hands on knowledge throughout the Software Development Life Cycle (SDLC). Strengths include analyzing existing operations and implementing strategies, process improvements and technologies to improve productivity and efficiency. Exceptional Leadership, Analyst Management, Project Management and Quality Assurance skills. A Team Leader who is willing to roll up his sleeves and work with team members. A Team Leader who can analyze systems with no experience and become Department’s GO TO person within 3-4 weeks.

Decided to be a stay at home parent to support my son’s academic challenges 2016 – 2017.


Automatic Data Processing (ADP), Roseland, New Jersey 1999 – 2016

IT Quality Assurance \ Project Manager 9/2001 – 2016

51% improvement in Production Quality by Implementing Agile Project Management best practices to improve efficiency of SOS meetings and Sprint Planning meetings to provide more time for quality of software, identifying risks sooner, using KPIs, and assigning project initiatives to align with staff expertise.

100% reduction in Production Priority 1 defects by Leading all testing, automation and test environment management efforts. Priority 1 defects went 5 per release to 0.

25% increase in Customer satisfaction rating for ADPs Identity Access Management System from the 51% improvement in Production Quality in overall User registration process and improved PII user protection.

75% improvement in the efficiency of ADP Certification process for ISO Audit purposes as Project Manager to implementation Sharepoint Callout system and by coaching and mentoring the PMO organization, Product Owner Management and Management in the use of the system. System covered all aspects of Project Life Cycle from Initiation to Close and was integrated with such systems as Planview, Rally and ALM.

100% accountability of Quality Project Management for Migrations such as PKI to Arcot utilizing middle layers such as LDAP and CA Siteminder, migration of 150mil user to RevUI, migration of 40K Service Workstations Windows NT to Wndows 2000, migration of Ratioanal CQ to Rally

100% responsibility for planning, execution, monitoring and control. Milestones, directing and release coordination of activities of Security Management Services for certification from 70+ cross functional teams Product Owners, Developers, Project Managers, Quality Assurance and Executives

100% increase in Executive Leadership knowledge and understanding of defect and release trends with the implementation of Yearly, Monthly, and Release and Defect metrics placed on an automated dashboard. Release metrics identified information for Pilot, Rollout and Post Rollout implementations.

With mentoring, coaching, training and team building of a staff of 20+, 75% Staff Promotion rate tracking and managing EE time thru ADP eTIME and run comparative report to ADP Planview (equivalent to Kronos)

30% soft savings increase of ADP Identity Access Management software maintenance cost by coaching and mentoring BAs, DEV, PMs and QA to effectively manage their time and time reporting and quality standards of the software. Savings in this area were used for new initiatives.

100% Automation Complete of Sprint User Stories by training and coaching the team in the utilization of Software and techniques such as ALM, UFF,TDD, BDD and Selenium. Training included QA and Dev staff.

100% guarantee of software content and release schedule by the use of BIG ROOM PLANNING sessions and partnering \ Agile Coaching with Product Managers, PMO, DEV, QA, Business\Marketing counterparts and all Internal\External Stakeholders to build out Product Calendar year in Planview equivalent to Kronos, Sprint durations and identify early risks

50% reduction in cost of Reporting tools by Project Managing the migration of defects and support incidents from Rationale ClearQuest to Rally. Rational ClearQuest was sunsetted for Rally, the tool of choice by our Project Management Agility COE team.

Responsibilities such as staffing, performance management, strategic planning, environment management, project management of Environment migrations, process improvements, Project Managed and coordinated planning, requirements, execution of 70+ cross-functional product efforts to ensure company’s project priorities were met. Worked hand-in-hand with PMO, business owners and partners, analysts, development, DBAs, release coordination, software deployment team, and upper level management to ensure delivery of quality software that met end-users business requirements and expectations. Identified project risk factors and utilized methodologies and processes to complete projects on time with quality.






Project Management


Human Cap Mgmt

Planview\ADP eTIME



Defect Mgmt

MS Project

Risk Mgmt

MS Office

Process Improvements


Budgeting and Forecasting


Natural Leader


Sprint Planning


Big Room Planning


Strategic Planning

Performance reviews

Environment Mgmt


Test Mgmt

Rational CQ

IT Project Lead QA Engineer 1999 - 2001

Payroll, test analyst and Release Schedule Subject Matter Expert consistently requested for key, critical initiatives. Key responsibilities included analysis, Release Scheduling and test case development for critical, complex payroll functionality and overseeing junior level test associates assigned to various payroll application projects. SME and Product expert for Payroll Tracking System and Statutory Quarter and Year End tax reporting. PM for migration of Service Workstation platform NT to Windows 2000 and Call Center System SQL Server v7.00 to V7.50.

Education and Professional Development

Bachelor of Science – Brooklyn College focus in Math and Computer Science

George Washington University – received Masters Certificate in Project Management IT

Received Certified Payroll Professional – CPP

Thorough understanding of PCI and GDPR compliance regulations

Microsoft tools – Expert in Microsoft Project and MS Excel

Recipient of ADP Excellence Achievement Award

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