Customer Service English Teacher

Vietnamese Applicant

Name: Nguyen Duy Thang ( Ji Min )

Contact No: 639*********

Email: *************@*****.***

Nationality: Vietnamese

Languages: Vietnamese, English, Mandarin

Civil Status: Single

Birthday: June 16, 1995

Age: 23

Gender: Male

Location: Mandaluyong, Metro Manila

Availability: ASAP

VISA: Tourist Visa

PROFILE SUMARY

I graduated at Ha Tay Teacher Training College in Vietnam, major in English.

I graduated Bachelor of Science in Education in the Philippines, major in English

I have a good communication skill in Vietnamese, English, Mandarin and

Customer service representative skills as well.

CAREER OBJECTIVE

-To enhance my BPO professional skills in a dynamic and stable workplace

-To join an organization that offers me a constructive workplace for communicating

and interacting with customers and people.

-Obtain a position as a team-player in a people-oriented organization where I can maximize

my customer-service experience in a challenging environment to achieve the corporate goals.

-To solve customer’s problems in an effective/ creative manner in a challenging position.

EDUCATIONAL BACKGROUND

2000 – 2005: Hanoi Primary School

2005 – 2009: Vinschool Secondary School

2009 – 2012: High School of Specialized Languages – Vietnam National University

2012 – 2016: HaTay Teacher Training College, Hanoi, Vietnam

2016 – 2018: Laguna State Polytechnic University, Sta. Cruz, Laguna, Philippines

AWARDS AND CERTIFICATES

2013 - Certificate of Competition in Eloquence at High School

2017 - Certificate of completion in intensive English Language Reinforcement program –

Laguna State Polytechnic University

SEMINARS ATTENDED

-October 5, 2015 Annual Seminar

21’s Century Management & Leadership

Vietnam National University – College of Foreign Languages – Hanoi city, Vietnam

-March 3, 2017 Educational Seminar

A Professional Skills for English Teacher in the Philippines

Laguna State Polytechnic University, Sta. Cruz, Laguna

WORKING EXPERIENCES

1.Student teacher association faculty: participate in handle a group activity in Pila, Laguna

2.Customer Services in Huu Nghi Joint Stock Corporation – Biscuit Corporation

(5/2017 – 12/2017)

Job description: to understand about company and give more information of the product and sale off services to the customer. Check the new order and bill

-Answer client through Live Chat Console of Company (both in Vietnamese and English)

-Answer email from client (both in Vietnamese and English)

-Answer call from client

-Translate from English to Vietnamese and Vietnamese to English

-Part-time online journalist, writing football news, translate football news from English to Vietnamese.

-Translator, as a tour guide when there are some group of foreigners going to Vietnam for work and travel

-Work as manager of languages centers in Vietnam (HR tasks, balance the budgets follow by the general director, supervisor and teach English as well)

-Marketing skills

-STRENGTHS

Clear communication skills

Ability to use positive languages

Pro-active, highly trainable Team Players

Ability to work under pressure

Ability to read customers

Persuasion skills

Full-time position available

Tenacity

Willing to learn new things

SKILLS

Microsoft Word, Microsoft Excel & Microsoft PowerPoint

Software & Hardware installation; Computer Networking

Typing

Vietnamese: 12/12

English: 8/10

Mandarin: 7/10

Intermediate in Social Marketing

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